This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
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My wife sufferred altzheimers but I found this wonderful company, BUDDI, they provided a wonderful tracking facility. If my wife went outside a parameter, set by me, I received an emergency call from... See more
Company replied
I’m damned annoyed that you let me purchase a charger when your service is being discontinued. Outrageous
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
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Company details
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.4
Excellent
227 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m damned annoyed that you let me…
I’m damned annoyed that you let me purchase a charger when your service is being discontinued. Outrageous
15 March 2026
Reply from Buddi
Dear Sarah,
Thank you for your feedback.
I’m sorry to hear that you felt that way. But, we’d like to clarify that there has been a misunderstanding, as the charger sent to you on the 2nd of April was provided free of charge as a gesture of goodwill, and no payment has been taken for this.
Regarding the service, this will remain active, and any working device will continue to be supported until 15th of July, with no additional cost and no further payments after the last monthly payment collected this month. This is to give our customers sufficient time to arrange a suitable alternative.
If you would prefer to cancel before the end date, please let us know.
If you have any questions or require any further clarification, please do not hesitate to contact us. You can email us at support@buddi.co.uk or call 0800 978 8800.
Kind regards,
The Buddi Team
My wife sufferred altzheimers.
My wife sufferred altzheimers but I found this wonderful company, BUDDI, they provided a wonderful tracking facility. If my wife went outside a parameter, set by me, I received an emergency call from BUDDI staff by phone. Wonderful service. A few years later, when my wife passed away, I was suffering regular falls. My balance was very bad, so I signed up with BUDDI, using my wifes equipment. Initially worked well for me. Recently, 01/04/2026. My wristband would not take a charge. I contacted BUDDI, only to be informed that they could not repair or replace the wristband. This makes my entire BUDDI system redundant. The wristband component is the part that detects falls. This situation was obviously a financial decision. Buddi no longer supply this equipment to the general public. Pity such a wonderful device is no longer available to the general public. I have recommended these devices to friends who would need these. I hope none of them bought a BUDDI.
2 April 2026
Unprompted review
Reply from Buddi
Dear Leonard,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about your loss and the challenges you’ve faced, and we truly appreciate your kind words about the support we provided to you and your wife.
We understand how frustrating it must have been when your wristband stopped charging. Unfortunately, we are no longer able to repair or replace these devices, as this service and these devices are no longer available to the general public.
We would recommend contacting your local council, as some councils offer telecare services similar to the one you were using with Buddi.
We would like to thank you for your trust and for the time you’ve been with Buddi, and we send you our very best wishes.
Kind regards,
The Buddi Team
Service is fast and helpful
26 February 2026
Reply from Buddi
Dear Lindy,
Thank you so much for your 5-star review! 😊
We're glad to hear that you're happy with our service.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800.
Thank you for choosing Buddi.
Kind regards,
The Buddi Team
Customer service is very good
Customer service is very good. Always received a call back to keep me updated when we had a slight problem with the device recently. Everything resolved so I now have a very happy wife again. For anyone considering the same as us, we bought and used it in the UK for years before moving to France. It works exactly the same over here.
9 February 2026
Reply from Buddi
Dear Louis,
Thank you so much for your 5-star review! 💗
We're glad to hear that you're happy with both our product and our customer support. We really appreciate your kind review.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for choosing Buddi.
Kind regards,
The Buddi Team.
Help is instant
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes off accidentally but I think that must be something I am doing incorrectly. Always have it on my wrist. Have recommended it to other people.
15 February 2026
Reply from Buddi
Dear Mrs Farrer,
Thank you so much for your 5-star review! 💗
We're glad to hear that you're happy with both our product and our customer support. We really appreciate your kind review.
With regard to the alert that is triggered when charging the battery, this may be due to the panic buttons being inadvertently pressed at the moment the device is put on charge, which results in the alert being raised. However, if this is not the case and you continue to experience this issue, please contact us.
You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for choosing Buddi.
Kind regards,
The Buddi Team
Efficiency is the Code word
They answer the phone quickly. Listen attentively to your problem, then fix it immediately, efficiently, and with a pleasant manner.
Highly recommend.
Sheila T.
1 February 2026
Reply from Buddi
Dear Sheila,
Thank you so much for your 5-star review! 💗
We're glad to hear that you're happy with our customer support. We really appreciate your kind review.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for choosing Buddi.
Kind regards,
The Buddi Team
How safe I feel & my family now I have a buddi
They have always answered when my buddi goes off & are very helpful
20 January 2026
Reply from Buddi
Dear Jean,
Thank you for the 5-star review!
We're glad to hear that you are pleased with your Buddi device😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
It does not go off when I fall
It does not go off when I fall
It constantly disconnects from the phone
15 December 2025
Reply from Buddi
Dear Laura,
Thank you for taking the time to share your feedback.
I’ve checked our records and, at the moment, I’m unable to find any recent contact from you regarding the issues you’ve mentioned. That said, we would very much like to understand what’s happened and support you in resolving this.
One of our team members will be in touch with you shortly so we can look into this properly and, hopefully, find a suitable solution for you. In the meantime, if you’d prefer to contact us directly, you can reach us by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
Reply from Buddi
Dear Pam,
Thank you very much for your 5-star review. 🎉
We’re really pleased to hear you found our service efficient. Your feedback is greatly appreciated.
If you ever need any support, you can contact us at any time by email at support@buddi.co.uk or by phone on 0800 978 8800. We’re always here to help.
Kind regards,
The Buddi Team
Faced with an issue due to an expired…
Faced with an issue due to an expired debit card, I updated my information, but the transaction still failed. Buddi came to the rescue with exceptional support, assuring me they were dedicated to resolving the situation. I was impressed by their assistance, as well as their kindness and empathy toward me as a senior. I am truly grateful for their efforts.
18 January 2026
Unprompted review
Reply from Buddi
Dear Sean,
Thank you very much for your kind 5-star review. 😊
We’re really pleased that our team was able to support you and help resolve the issue. Your comments about their kindness and empathy mean a great deal to us.
If you ever need any support, you can contact us at any time by email at support@buddi.co.uk or by phone on 0800 978 8800. We’re always here to help.
Kind regards,
The Buddi Team
I find my buddie very reassuring ,it…
I find my buddie very reassuring ,it works well ,making me feel safe on my own .Wear it constantly even in the shower .Gives me confidence .
15 November 2025
Reply from Buddi
Dear George,
Thank you very much for your 5-star review 😊
We really appreciate you taking the time to share your feedback, and we’re delighted to hear that you’re happy with your Buddi device.
If you ever need any support, you can contact us at any time by email at support@buddi.co.uk or by phone on 0800 978 8800. We’re always here to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Certainly
Certainly! Please provide the original review text that you would like rephrased.
21 November 2025
Unprompted review
Reply from Buddi
Hi Elizabeth,
Thank you for your ⭐⭐⭐⭐⭐review!
If you need any further assistance, please don't hesitate to contact our 24/7 customer service team. You can email us at support@buddi.co.uk or call us on 0800 978 8800. We're here to help.
Kind regards,
The Buddi Team
Excellent
Excellent, so easy to use especially as it does not use telecare which is susceptible to loss of use during a power cut
14 October 2025
Reply from Buddi
Dear Peta,
Thank you so much for your 5-star review! 😊
We're happy to hear that you are pleased with our service.
If you need any further assistance, please don’t hesitate to contact us. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
What Buddi keep well hidden!
I am genuinely disgusted with the lack of compassion and understanding I have experienced from Buddi.
So here's what they don't make clear: hidden away in their terms of service is a clause which says that the wristband you buy cannot be sold or transferred to anyone else. These are only on their website, right down at the bottom in tiny writing. It was not highlighted when I bought it, nor did any paperwork come with the tag to alert me to this fact. I didn't buy it for myself in the first place, I bought it for a relative who died before they were able to use it. I'm unclear now whether they would even have been able to register it.
Having finally felt able to go through their things I came upon the wristband and thought it would be good for someone else to make use of it.
Apparently, however, this is not permitted. I have pleaded with Buddi customer service to allow it to be used by someone else, but the only concession they would make was for an immediate relative to have it. I have no immediate relatives who could benefit from it.
It seems the thing must now go in the bin completely unused.
Whilst I recognise that it is fully legal to have terms and conditions which are available on your website, these folks are a product which is most likely to be bought by or for an elderly person, and quite possibly, such as in my case, at a very stressful time when a loved one is seriously ill or injured. It's not really very honest. I also think it's pretty unusual (and effectively it's illegal) to sell something and seek to dictate how it can be used after sale and who by.
Lesson: Only buy a Buddi wristband for yourself and only if you expect to wear it in the long term to get your investment back.
7 November 2025
Unprompted review
Reply from Buddi
Dear Ruth,
Thank you for sharing your feedback. We appreciate the opportunity to clarify the situation.
As you acknowledged, our Terms and Conditions state that a Buddi device cannot be sold or transferred to another person. This rule is in place to make sure that anyone using a Buddi device can rely on it being safe, fully tested and in good working order. When a device is bought second-hand, especially one originally purchased in 2021, as in your case, we cannot confirm its condition or guarantee that it will work as intended.
Our devices and services are designed to support vulnerable people and their families, providing them with greater independence and peace of mind. For this reason, we must ensure that every product we provide has been tested and quality checked by our team before activation. Allowing devices to be transferred outside this process would risk compromising both user safety and the reliability of the service.
We were sorry to hear about your relative’s passing, and we completely understand your wish for the device to help someone else. But unfortunately, as mentioned above, we’re unable to allow this for safety and warranty reasons. We hope this helps to clarify our position, and we appreciate your understanding.
Kind regards,
The Buddi Team
Get little device,gives my family piece…
Get little device,gives my family piece of mind
14 September 2025
Reply from Buddi
Dear Dee,
Thank you so much for your lovely review and 5-star rating!
We're delighted to hear that our services and products have given you and your family peace of mind.
If you need any further assistance, please don't hesitate to contact our 24/7 customer service team. You can email us at support@buddi.co.uk or call us on 0800 978 8800. We're here to help.
Kind regards,
The Buddi Team
A great product that works really well…
A great product that works really well for our situation with Mum, all backed up with excellent customer support from a really helpful and friendly team
6 September 2025
Reply from Buddi
Dear Warren,
Thank you so much for your 5-star review! 💗
We're glad to hear that you're happy with both our product and our customer support. We really appreciate your kind review.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for choosing Buddi.
Kind regards,
The Buddi Team
Reply from Buddi
Dear Dennis,
Thank you for the 5-star review!
We're glad to hear that you are pleased with our service 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
Reply from Buddi
Dear Nichole,
Thank you for the 5-star review! ⭐⭐⭐⭐⭐
We are delighted to hear that you appreciate the service provided by Buddi. Your feedback means a lot to us.
If you need any assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
The warning system is very finely tuned…
The warning system is very finely tuned to pick up the slightest trip. I find it better to receive a call from the slightest unusual movement rather than being ignored and forgotten.
The only minor problem is helping neighbours who don't pick up calls from unknown phone numbers. This is due to the general marketing by unwanted sales calls.
Buddi are aware that the problem is outside their control. Their team will always stay with you to move to the list, and as a last resort, to a Paramedic for help.
Well worth the investment for peace of mind, and it knows where you are within a square metre
7 August 2025
Reply from Buddi
Dear Tony,
Thank you so much for your review! 🎉
We’re so pleased to hear that our services give you peace of mind.
If you need any further assistance, please don’t hesitate to contact us at support@buddi.co.uk or 0800 978 8800. We are always happy to help!
Kind regards,
The Buddi Team
The staff at Buddi were excellent
The staff at Buddi were excellent. I contacted them to ask for more information to support the decision about choosing a personal safety alarm. The man I spoke with was very helpful and clear.
The person this was for wanted a device that was not too ‘medical’ in appearance - Buddi certainly has a lovely contemporary look, just like many other items of wearable technology.
Unfortunately the device turned out to be unsuitable for our particular situation. However the return process was very straightforward & my money was refunded promptly. I would certainly consider returning to Buddi in the future if the right circumstances arise.
4 August 2025
Reply from Buddi
Dear Deborah,
Thank you so much for your kind review! 😊
We’re delighted to hear that you found our Customer Service Team helpful and clear, and that you appreciate the contemporary look of our Buddi device.
We’re sorry to hear it wasn’t the right fit for your particular situation, but we're glad the return process was smooth.
If you need any further assistance, please don’t hesitate to contact us at support@buddi.co.uk or 0800 978 8800. We’re always here to help!
Kind regards,
The Buddi Team
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