Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... See more
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Company details
- Home Goods Store
- also in
- Appliance Store
- Cosmetics Store
- Fitness Equipment Store
- Gift Shop
- Kitchen Supply Store
About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 2 weeks
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Wall heater
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully it will has you can’t turn heating up or down
good price
good price fast delivery handed them to me not tryed them yet
Non slip shower mat
Finding what I wanted - non slip shower mat - ordering and delivery, all went very smoothly.
Worked fine for a month,then just…
Worked fine for a month,then just stopped. Nothing in the instructions for fault finding,so money wasted. I will say that on low settings, it's relaxing,but don't go too high as it's more like torture!
Received my lights 5 days ago
Received my lights 5 days ago, I was happy at first, I have followed all the instructions, sadly the lights have fallen off the wall twice, came home today to find another one on the floor. Surely you can arrange to manufacture a better method of adhering the lights to the wall.
Absolute rubbish go vac
Absolute rubbish go vac, suction terrible not as promised
Perchaced a scub buddy at tesco about…
Perchaced a scub buddy at tesco about 10 month ago and did not keep my receipt I went into Tesco to see if they could trace my purchase with my club card but they weren't able to do it, so I have rang JML and they have been extremely rude saying it wasn't there falt and because I have no receipt they were not even prepared to look into it so I warn you do not purchase from from them or make sure you keep your receipt the the person I spoke to was very abrupt and rude, didn't even want to talk about what could have happened to cause this .I was not asking for a refund but to be spoken to the way I was is unacceptable.
The cover is a good idea
The cover is a good idea and my wife likes it as she uses it.
We had a hiccup in delivery but on reporting it to jml they fixed it quickly.
Review
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter time too do .Well impressed
Easy to purchase what i wanted
Easy to purchase what i wanted at a good price. My goods arrived really quickly.
No good
Brought a stafly cordless jet wash had it about 13 month's and I have just come to wash my windows with it charged the battery and put some water in a bucket connected it and the jet started leaking water and dripping down the handle and on the machine next minute it stopped working and now wont work at all the product is a complete load of rubbish and for the price it a joke avoid buying this as it isn't worth the money avoid, product isn't fit for purpose
Very pleased with item
Very pleased with item, torch with great features. Ordering and delivering good. Notified through out.
GDPR Breach and False Advertising
Ordered two items, one item arrived belonging to another customer, this had another customer's name and address on the attached Invoice, with my details delivered to who knows. GDPR complaint swept under the carpet.
When they corrected the missing item, the Vivalife Easy grabber, what I received was an inferior product to the one advertised, avoid at all costs.
It was easy to make the purchase and…
It was easy to make the purchase and the delivery was fast but it doesn't vacuum down very much and it doesn't hold as much as the video portrayed and the clips for the side straps come off far too easy i won't rush out to buy a nother rucksack
This little Chop Chop is fabulous
This little Chop Chop is fabulous.
Easy to use and wash , fits in my cupboard and chops a whole onion in seconds. Love it 😀
Easy to order and quick delivery.
Easy to order and quick delivery.
JML shocking customer service …
I bought a JML power washer from ASDA and after using it 4 times it stopped shooting any water i tried all the trouble shooting it still did not work, I contacted JML customer service direct and their response was take it back to ASDA they didnt want to do anything about it ! So they just supply their faulty power washer to outlets and then wash their hands when there's a problem, I will NEVER buy a JML product again
Great overall service
Great overall service. My nose/hair trimmer stopped working after being dropped. By coincidence, I saw the advert on tv. I ordered it and it arrived within a few days. I am very happy with the product. It does what it says. The blades are very sharp and need minimal contact with skin. The led light is very helpful. Very happy with product.

Reply from JML
Amazing service very quick delivery
Amazing service very quick delivery
Very happy

Reply from JML
This Shower Mat is a superb product and…
This Shower Mat is a superb product and I believe ordering direct from you ensures the quality.

Reply from JML
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