JML Reviews 

15,140
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 889 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery and exceptionally efficient service, noting that shipments arrive promptly and always arrive in great condition. Consumers also find the online ordering process very simple to navigate, whether they prefer shopping digitally or placing orders over the telephone with helpful staff. Some reviewers were not happy with product quality and mentioned occasional mistakes regarding the exact items received in their home delivery packages. Other consumers noted experiencing frustrating issues with items breaking down shortly after purchase or encountering significant delivery delays that affected their trust.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, with some consumers praising items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, efficient... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly across different... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast shipping and a smooth... See more

Service

Customers expressed great satisfaction regarding the service, frequently highlighting quick delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... See more

Rated 4 out of 5 stars

I bought a Rotorazer Garden Multi Tool Pro i saw it on QVC and it was from JML because it was cordless, mower, trimmer,and edger and the price was right for me. I got my Son to try it out for me and w... See more

Rated 4 out of 5 stars

I bought 2 of the new Go Vac Pro's on a very good offer, however, when the package arrived I received 2 Vat Pac Go's! I called immediately, they apologised and sent me the correct items straight away.... See more

Rated 4 out of 5 stars

My last purchase was two chirping birds for my cats, they both love them. I have also purchased an insect zapper so far I have zapped no insects. Delivery has been good.


Company details

  1. Home Goods Store
  2. also in
  3. Appliance Store
  4. Cosmetics Store
  5. Fitness Equipment Store
  6. Gift Shop
  7. Kitchen Supply Store

About JML

Written by the company

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(15,140)

840 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wall heater

Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully it will has you can’t turn heating up or down

23 September 2026
Unprompted review
Rated 2 out of 5 stars

Worked fine for a month,then just…

Worked fine for a month,then just stopped. Nothing in the instructions for fault finding,so money wasted. I will say that on low settings, it's relaxing,but don't go too high as it's more like torture!

25 September 2026
Unprompted review
Rated 2 out of 5 stars

Received my lights 5 days ago

Received my lights 5 days ago, I was happy at first, I have followed all the instructions, sadly the lights have fallen off the wall twice, came home today to find another one on the floor. Surely you can arrange to manufacture a better method of adhering the lights to the wall.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

Perchaced a scub buddy at tesco about…

Perchaced a scub buddy at tesco about 10 month ago and did not keep my receipt I went into Tesco to see if they could trace my purchase with my club card but they weren't able to do it, so I have rang JML and they have been extremely rude saying it wasn't there falt and because I have no receipt they were not even prepared to look into it so I warn you do not purchase from from them or make sure you keep your receipt the the person I spoke to was very abrupt and rude, didn't even want to talk about what could have happened to cause this .I was not asking for a refund but to be spoken to the way I was is unacceptable.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Review

Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter time too do .Well impressed

16 September 2026
Unprompted review
Rated 2 out of 5 stars

No good

Brought a stafly cordless jet wash had it about 13 month's and I have just come to wash my windows with it charged the battery and put some water in a bucket connected it and the jet started leaking water and dripping down the handle and on the machine next minute it stopped working and now wont work at all the product is a complete load of rubbish and for the price it a joke avoid buying this as it isn't worth the money avoid, product isn't fit for purpose

21 September 2026
Unprompted review
Rated 1 out of 5 stars

GDPR Breach and False Advertising

Ordered two items, one item arrived belonging to another customer, this had another customer's name and address on the attached Invoice, with my details delivered to who knows. GDPR complaint swept under the carpet.

When they corrected the missing item, the Vivalife Easy grabber, what I received was an inferior product to the one advertised, avoid at all costs.

20 September 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to make the purchase and…

It was easy to make the purchase and the delivery was fast but it doesn't vacuum down very much and it doesn't hold as much as the video portrayed and the clips for the side straps come off far too easy i won't rush out to buy a nother rucksack

10 September 2026
Unprompted review
Rated 1 out of 5 stars

JML shocking customer service …

I bought a JML power washer from ASDA and after using it 4 times it stopped shooting any water i tried all the trouble shooting it still did not work, I contacted JML customer service direct and their response was take it back to ASDA they didnt want to do anything about it ! So they just supply their faulty power washer to outlets and then wash their hands when there's a problem, I will NEVER buy a JML product again

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great overall service

Great overall service. My nose/hair trimmer stopped working after being dropped. By coincidence, I saw the advert on tv. I ordered it and it arrived within a few days. I am very happy with the product. It does what it says. The blades are very sharp and need minimal contact with skin. The led light is very helpful. Very happy with product.

15 September 2026
Unprompted review
JML logo

Reply from JML

Thank you so much for the review. We are very happy to hear you have had a pleasant experience shopping with us.

Rated 5 out of 5 stars

Amazing service very quick delivery

Amazing service very quick delivery
Very happy

11 September 2026
Unprompted review
JML logo

Reply from JML

Thank you for sharing your 5-Star experience with us.
We really appreciate your feedback. and will be sure to share it with the team.

Rated 5 out of 5 stars

This Shower Mat is a superb product and…

This Shower Mat is a superb product and I believe ordering direct from you ensures the quality.

14 September 2026
Unprompted review
JML logo

Reply from JML

Thank you so much for the review. We are very happy to hear you have had a pleasant experience shopping with us.

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