Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
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Review summary
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Start to finish the customer service was top notch (for this reason I have returned 3 times over the course of 8 years. My order was going to be delayed by 4-6 weeks as it was 'bespoke' they contact... See more
Company replied
Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions
Company replied
Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.0
Great
539 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Used to get excellent service from…
Used to get excellent service from Jigsaw (and still do from my contact there). But their new fulfilment company (DPD) has twice messed up my deliveries. Incomplete address, no customs notifications, resulting weeks of delays in receiving the goods. Completely lost confidence in the process as a result.
3 January 2025
Reply from Jigsaw24
Hello Phil, thank you for bringing this to our attention. We sincerely apologise for the issues with your orders – your feedback is important to us, and we appreciate you highlighting these concerns. We have investigated our internal processes and have implemented necessary improvements to ensure this doesn’t happen again. We hope to have the opportunity to serve you better in the future.
Reply from Jigsaw24
Nice to hear! Thanks for the great feedback.
Apart from getting the name wrong
Apart from getting the name wrong. It’s Cerdd NPT Music Service not Baglan School
27 November 2024
Reply from Jigsaw24
Thank you for your review, Cerdd NPT Music Service. We apologise for the error in the name and we will update our system to ensure it’s correct in the future.
Service is always great
Service is always great. Delivery times are well communicated as I am not uk mainland. Products easy to find.
7 December 2024
Reply from Jigsaw24
Thank you for the great feedback! We're glad to hear you've had a good experience with our service.
Reply from Jigsaw24
Nice to hear - thank you for the great feedback!
Reply from Jigsaw24
Thank you for the fantastic feedback! We're glad that you've had a great experience with our service and we look forward to supporting you in the future.
I had difficulty in receiving my ipad
I had difficulty in receiving my ipad. 1. You need to make the liason between departments more seamless. 2. After receiving the order confirmation, I received no further email regarding delivery or tracking. I would call this incompetent. 3. Phoning for information regarding my order was difficult- although people did try their best to get information. 4. Improve the liason between jigsaw24 and your supplier. This would have given me tracking and an estimated time / date ot arrival
29 November 2024
Reply from Jigsaw24
Hi Andrew, I'm really sorry to hear about the experience you’ve had purchasing from us, please know that this is absolutely not how we do business with our customers and something must have really gone wrong here. It's of no comfort to you now, but I have passed on your feedback to our Customer Experience team and they will fix whatever has gone wrong here, so thank you for giving us your feedback which ultimately allows us an opportunity to improve. I would really appreciate it if you gave us another chance in the future to really show you how we normally do business with our customers and I am sorry that your expectations this time around were not met.
My laptop arrived even earlier than…
My laptop arrived even earlier than first predicted
22 November 2024
Reply from Jigsaw24
Great to hear Mike! thanks for the review
Lucy and the team were fantastic
Lucy and the team were fantastic! From providing a range of options to assisting me in making the right decision on which product would suit my needs. Delivery was also painless and swift.
I'm really pleased with the product and service received and would highly recommend Jigsaw24.
14 November 2024
Reply from Jigsaw24
So glad your experience was so smooth - Lucy will be so pleased to hear, thanks again for shopping with us!
Next day delivery as described
Only place where Items needed were in stock and delivered in less than 24hrs, awesome, thank you
30 October 2024
Reply from Jigsaw24
Thanks for the review Eric, really appreciate the feedback and happy you had a great experience!
Excellent advice and support by Mia and…
Excellent advice and support by Mia and incredibly quick delivery.
Thanks you!
Alex
29 October 2024
Reply from Jigsaw24
Great to hear Alex, thanks for the feedback! Glad Mia could help out!
Great service.
I recently needed to replace my iMac and decided on a new Mac Studio. I had a very specific configuration requirement which meant at least a 3 week wait ordering direct. I had used Jigsaw24 in the past, but probably not for 10 years. I am so glad I came back, the customer service was absolutely excellent (thank you Jamie) and they had the exact configuration in stock which was delivered the next day. All the way through there was great communication and the new Mac Studio arrived, via courier, at the time specified on the delivery message. Excellent 5 star service.
22 October 2024
Unprompted review
Reply from Jigsaw24
Hi Mark - so glad to hear we could get you exactly what you needed! I'll make sure I pass on thanks to Jamie - enjoy the Mac Studio!
Excellent service and availability
Excellent service and availability of newer Apple products.
11 October 2024
Reply from Jigsaw24
Thanks for the feedback John - really appreciate your continued business with us and glad to hear we're hitting the mark!
Avoid this time wasting company
Terrible experience with this company. After sending in my MacBook for repair, I received no communication whatsoever. I had to call multiple times for updates, only to be told they couldn’t provide any because I had to go through another company for updates.
When I finally got my MacBook back, the original issue was still there. They admitted they missed something and asked me to send it in again. Completely unacceptable—avoid this company at all costs.
27 September 2024
Unprompted review
Reply from Jigsaw24
Hi there Ash - really sorry for your experience - I've investigated your issue, it looks like your repair was organised by your insurance partner to be repaired by us. I apologise if it wasn't explained to you over the phone, but unfortunately we aren't allowed to discuss repair issues directly and repair updates should have come to you through your insurance service provider.
I have been informed the device was allocated a free collection service and was collected a second time, repaired with new parts and shipped back on 25th of September - if you're still experiencing issues I would advise contacting your insurance provider to arrange further repairs.
Sorry we couldn't be more help!
Reply from Jigsaw24
Great to hear Nicholas - thanks for the feedback!
Slow response
Simple enquiry to sales team about a new iphone.....took ages to sort out waiting for a quote by email......ended up ordering online which worked fine!
29 August 2024
Reply from Jigsaw24
Hi Alan - sorry to hear about your trouble connecting with our team, this will be passed on. Glad to hear your store experience was smooth though - enjoy your iPhone!
received the wrong product
22 August 2024
Reply from Jigsaw24
Hello, we are sorry to hear about your order issues - has this already been resolved for you? If you would like to discuss the matter further, we welcome you to contact our Customer Support department at CustomerSupport@Jigsaw24.com who will be able to assist
Reply from Jigsaw24
We appreciate your valuable feedback Gordon!
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