Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Start to finish the customer service was top notch (for this reason I have returned 3 times over the course of 8 years. My order was going to be delayed by 4-6 weeks as it was 'bespoke' they contact... See more
Company replied
I called Jigsaw sales for help in choosing an external drive I want to use as a Time Machine backup. There’s so much info/ online reviews I felt it would be easier to talk to someone. The sales guy wa... See more
Company replied
I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere e... See more
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.1
Great
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Don't bother. Might as well go to Amazon
I'll just share the interaction...
*Join chat on the site*
Hi, I am trying to help a customer with External storage options for an iMac M1 and I am no apple expert, will USB-C drives work? He wants large capacity (6TB and over) is that an option??
*Response*
-You have been transferred to: Jamie Barratt.-
-You have been transferred to: Craig Thompson.-
-You have been transferred to: Jamie Barratt.-
"I am afraid I would not be able to advise you here as I am not sure on the answer sadly.
We are part of the Customer Support/Logistics Team and do not have the expertise to best advise you. However our sales teams do. If you can provide the below details I will happily ask them to help advise here."
Makes sense that your team on live chat can't help with sales opportunities eh
19 May 2025
Unprompted review
Reply from Jigsaw24
Hello, we’re sorry to hear about your experience with our live chat. This is not the level of service we aim to provide, and our customer support team has reviewed our internal processes to make sure we improve moving forward. We are currently exploring better ways to streamline the handover to our sales team without disrupting the live chat experience. We understand how frustrating this must have been and truly appreciate your feedback. We hope to have the chance to serve you better in the future.
Brilliant fast service and very simple…
Brilliant fast service and very simple payment system
9 May 2025
Reply from Jigsaw24
Glad we could deliver a brilliant service!
Good people to deal with
Really helpful staff, knowledgable and always responsive. I wouldn’t go anywhere else.
25 April 2025
Reply from Jigsaw24
Thanks for the great feedback, glad we could help!
well packaged and speedy delivery
Excellent! I ordered the Mac mini M4 expecting a long processing wait as the price was so competitive, but just 2 or 3 days it arrived in an almost bomb proof recyclable box. This is the first time I have used this company but I am sure it won't be the last.
12 April 2025
Reply from Jigsaw24
Thanks for the great review Nathan! We're glad we could deliver quickly and exceed your expectations.
Reply from Jigsaw24
Glad we could be of service!
Problems renewing Pro Tools subscription
An unusual and unknown anomaly of the Avid Pro Tools registration renewal process was dealt with professionally and efficiently, with good communications throughout.
28 March 2025
Reply from Jigsaw24
Thank you, your feedback is greatly appreciated! We're glad we could help you efficiently.
Reply from Jigsaw24
Thanks Peter! We're glad to hear you had a smooth experience.
Reply from Jigsaw24
Thanks for your feedback! Happy to hear you had a hassle-free experience.
Quick turnabout.
8 March 2025
Reply from Jigsaw24
Thanks Michael, glad we could provide a quick service.
Order acknowledged but no further…
Order acknowledged but no further updates received. Have emailed to ask for an update but no one has responded.
5 March 2025
Reply from Jigsaw24
Hi Dawn, we're really sorry for the lack of updates on your order and the delay in our response. That’s not the experience we want for our customers. We’ve flagged this with our team to ensure better communication moving forward. Thank you for your feedback.
Long time customer
Have been a customer of Jigsaw from their very early start up days in Nottingham. Very good service then and equally good service today
20 February 2025
Reply from Jigsaw24
Thank you, Charles! We appreciate your loyalty to our brand and look forward to doing more business with you.
Reply from Jigsaw24
Glad to hear you were pleased with our service!
Jigsaw24 offers great products and…
Jigsaw24 offers great products and excellent service! Friendly, knowledgeable staff make the experience seamless.
14 January 2025
Reply from Jigsaw24
Thanks Daniel! We're glad you had a good experience with our staff and services.
Great personal help and quick service…
Great personal help and quick service as well as a good price. Thank you1
4 February 2025
Reply from Jigsaw24
Thanks, we're glad we could help!
Experts, who are knowledgeable and supportive
Jigsaw are the experts. They are knowledgeable and supportive. Nothing is ever too much trouble.
10 January 2025
Reply from Jigsaw24
Thank you for the review! We're glad we could support you.
There was confusion with the delivery…
There was confusion with the delivery and it was very hard to get anyone to answer the telephone and emails
28 January 2025
Reply from Jigsaw24
Hi Deborah, sorry to hear about your delivery issue. We've passed this on to our team to ensure a smoother experience in the future. Thanks for bringing this to our attention, and please don’t hesitate to reach out if you need anything else!
I have purchased from Jigsaw24…
I have purchased from Jigsaw24 Nottingham for many years and I am happy to recommend them to other folks. They are always helpful and customer service is great. I know that I can depend on their products and fast delivery.
16 January 2025
Reply from Jigsaw24
Thank you for the great review, Nadia! It's a pleasure doing business with you and we're glad you can depend on us.
Used to get excellent service from…
Used to get excellent service from Jigsaw (and still do from my contact there). But their new fulfilment company (DPD) has twice messed up my deliveries. Incomplete address, no customs notifications, resulting weeks of delays in receiving the goods. Completely lost confidence in the process as a result.
3 January 2025
Reply from Jigsaw24
Hello Phil, thank you for bringing this to our attention. We sincerely apologise for the issues with your orders – your feedback is important to us, and we appreciate you highlighting these concerns. We have investigated our internal processes and have implemented necessary improvements to ensure this doesn’t happen again. We hope to have the opportunity to serve you better in the future.
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