Jigsaw24 Reviews 

539
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting friendly and knowledgeable staff who offer helpful advice and great communication. Many consumers also appreciate competitive pricing and consistently fast, prompt, and reliable delivery of their orders, often arriving quicker than anticipated. However, some people were dissatisfied with product accuracy, receiving incorrect or faulty items. Others experienced significant delays in order processing, unfulfilled refund promises, or unexpected price changes after purchase. A few also noted issues with delivery agents, including disputed missed deliveries or packages left insecurely.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the availability of specific... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting... See more

Order

Customers consistently note ambiguous experiences with order processes, with some reporting issues like... See more

Price

Users describe positive interactions with price, with many reviewers highlighting excellent prices and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.0

Great

TrustScore 4 out of 5

539 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(539)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent as ever

Excellent as ever. O’night delivery, no fuss. Spot on. Thankyou, Jigsaw24!

3 July 2024
Jigsaw24 logo

Reply from Jigsaw24

You are absolutely welcome Linda, so glad to hear you had such a great experience - thanks for the feedback!

Rated 5 out of 5 stars

Extremely helpful and informative…

Extremely helpful and informative advice from Mr Jon Royall at Jigsaw24 which not only saved me money but resulted in me purchasing the perfect computer system for my needs!

3 July 2024
Jigsaw24 logo

Reply from Jigsaw24

Thanks Chris, really appreciate the feedback and we're so happy to hear that Jon got you exactly what you needed!

Rated 5 out of 5 stars

Really helpful, friendly

Jon was really helpful during the ordering process and when we weren't sure about the software download, he explained everything and what to expect.
Always find Jigsaw helpful and friendly and able to talk to people in a way they understand and not all 'computer speak'

19 June 2024
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Reply from Jigsaw24

Thanks Corby Community Arts, we're glad to hear that you had a good experience working with Jon.

Rated 5 out of 5 stars

Great Service

Great Service, very good communication and speedy delivery service.

6 June 2024
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Reply from Jigsaw24

Thank you for your review Karl, we appreciate your feedback on our service.

Rated 5 out of 5 stars

Great to be using Jigsaw24

Jigsaw24 is great, prompt to respond to my queries
and good in providing solutions.

17 May 2024
Jigsaw24 logo

Reply from Jigsaw24

Hi Kant, thanks for your feedback! We are so glad to hear that you had such a positive experience with our services.

Rated 5 out of 5 stars

Very good

Prompt service

16 May 2024
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Reply from Jigsaw24

Thank you Jane. We're pleased to hear that you were satisfied with our service.

Rated 5 out of 5 stars

Updated my ProTools HDX system

Updated my ProTools HDX system. Nikki & Rolf gave me excellent advice on a very promptly arranged Zoom call. Hardware delivered on time as promised. Installation tech support excellent. Also, Nikki & her team sorted out a tricky subscription payment problem with Avid. Saved me a lot of time. Can't thank them enough. In my experience, these people are conscientious & very good at what they do.

8 May 2024
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Reply from Jigsaw24

Thank you Simon for your feedback, we're happy to hear that you had a good experience working with Nikki and Rolf.

Rated 4 out of 5 stars

The advisor made the buying process as…

The advisor made the buying process as easy as he could. He gave me advice about which computer is correct for me. I'm just astounded by the cost of things over the past year or so.

29 April 2024
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Reply from Jigsaw24

We're glad our advisor made the buying process easy for you Gerard. We understand the evolving costs of products and are committed to providing competitive pricing while ensuring a top-quality service.

Rated 5 out of 5 stars

Barney was excellent

Barney was excellent - sorted alternative in stock machine and helped with a problem after delivery. Superb representative for J24

16 April 2024
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Reply from Jigsaw24

Thank you for your message David, we're glad to hear that you had a good experience working with Barney.

Rated 1 out of 5 stars

Very poor experience for delivery

Very poor experience for delivery
1. Out of hours delivery time to a business address
2. Rescheduled and then delivered to wrong address

I have used Jigsaw since the late 90s, and being local and independent would like to continue that support, but ordering from almost anyone else on the last few occasions has been more reliable and not wasted time awaiting deliveries that don't happen!

11 April 2024
Unprompted review
Jigsaw24 logo

Reply from Jigsaw24

Hello, we are sorry to hear that you have not had a good experience with our delivery. We value your support as a long-time customer and we welcome you to email Logistics@Jigsaw24.com to discuss the matter further with a member of our delivery team.

Rated 1 out of 5 stars

Appalling

Appalling, was supposed to get a replacement external hard drive when they collected the faulty one
No replacement sent with the driver
Was given a pathetic excuse that they didn't release the replacement even though they said it would be with the driver in emails I was sent
Having to stay in for another day waiting for the delivery

25 March 2024
Jigsaw24 logo

Reply from Jigsaw24

Hello, we are sorry to hear that you have not had a good experience with our service. If you would like to discuss the matter further with a member of our team, we welcome you to contact our Customer Support department at CustomerSupport@Jigsaw24.com who will be able to assist you.

Rated 5 out of 5 stars

Highly Recommended.

Great advice and speedy service. Would certainly use again.

25 March 2024
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Reply from Jigsaw24

Thank you for your feedback Jenny. We appreciate your recommendation.

Rated 5 out of 5 stars

Right price

Right price, great service delivered exactly on time.

7 March 2024
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Reply from Jigsaw24

Hi Chris, thank you for your feedback. We are glad to hear that you had a positive experience with our services.

Rated 1 out of 5 stars

Sign you up for newsletters you didn't join

Any company who thinks it's an acceptable business practice to breach GDPR law and email you when you didn't OPT IN, should be considered bottom of the barrel in terms of service offering, trust and morality. Lowest of the low. Sack your marketing team and find a team that knows how to market properly.

7 February 2024
Unprompted review
Jigsaw24 logo

Reply from Jigsaw24

We are really sorry to hear about your recent experience; if you feel we have not handled your data in the correct manner, we welcome you to contact our Data Protection Officer at DPO@jigsaw24.com who can look into this for you. For future reference on how Jigsaw24 manage data under the UK-GDPR regulations and Data Protection Act 2018, please refer to our Privacy Notice: https://www.jigsaw24.com/privacy-notice

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. It was clear since it was 'just' an adobe subscription renewal that they didn't care. However we've always bought hardware from them - but won't again due to error after error on this renewal job. Went direct in the end and won't be back. A real shame since we've used jigsaw for years since starting the agency.

30 October 2023
Unprompted review

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