Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Start to finish the customer service was top notch (for this reason I have returned 3 times over the course of 8 years. My order was going to be delayed by 4-6 weeks as it was 'bespoke' they contact... See more
Company replied
I called Jigsaw sales for help in choosing an external drive I want to use as a Time Machine backup. There’s so much info/ online reviews I felt it would be easier to talk to someone. The sales guy wa... See more
Company replied
I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere e... See more
Company replied
Company details
Written by the company
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Contact info
The Old Mill, High Church Street, NG7 7JA, Nottingham, United Kingdom
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.1
Great
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Ordered item mid week on next business…
Ordered item mid week on next business day delivery took 8 days to turn up. Several calls and emails made all with promises of delivery.
6 November 2025
Reply from Jigsaw24
We're sorry to hear about the delay in getting your order delivered on time. We appreciate you bringing this to our attention as it’s not the standard of service we strive for. This has been raised this with our Customer Services team to review what went wrong. If you’d be willing to discuss this further, please reach out to us at CustomerServices@Jigsaw24.com as we’d value the opportunity to make things right.
Reply from Jigsaw24
Thank you for the feedback! We’re glad everything went smoothly.
Awesome people
The ordering process was absolutely excellent and the delivery awesome.
10 October 2025
Reply from Jigsaw24
Thank you, Clifford! We're glad the process and delivery hit the mark.
Unreliable provider
They hold the goods and money for I ordered for almost 3 weeks and cancelled it with no reasons provided. Their online chat service provide different information to when you call them. DO NOT USE THIS PROVIDER.
25 September 2025
Reply from Jigsaw24
We're really sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and this has been raised with our Customer Services team so they can look into what went wrong. If you’d be open to discussing this further, you can contact CustomerServices@Jigsaw24.com – we’d really like the chance to make things right.
Start to finish the customer service was top notch!
Start to finish the customer service was top notch (for this reason I have returned 3 times over the course of 8 years.
My order was going to be delayed by 4-6 weeks as it was 'bespoke' they contacted me, asked me to call and it turned out it was simply the colour - if I chose any other colour it would be with me the next day! Initiative I am very grateful for - thanks team. It is clear that the team actually talks to each other and that comes through in joined up thinking and strengthens their customer service significantly.
23 September 2025
Reply from Jigsaw24
Thank you Louise for your continued support over the years and we appreciate you taking the time to share your experience. We're thrilled to hear that our customer service has made a positive impression, looking forward to helping you again in the future!
Reply from Jigsaw24
Thanks Rod, we're glad you got the right product at the right price fast!
Knowledgeable sales agent
I called Jigsaw sales for help in choosing an external drive I want to use as a Time Machine backup. There’s so much info/ online reviews I felt it would be easier to talk to someone. The sales guy was very knowledgeable and checked everything for me before I went ahead with the purchase.
5 September 2025
Reply from Jigsaw24
Thanks for sharing your experience! We're happy to hear our team provided the guidance you needed.
Reply from Jigsaw24
Glad to hear everything went well. We appreciate the feedback!
Amazing deal on refurbished MacBook
I bought a refurbished MacBook which looks like new and arrived the next working day. So far so good!
7 September 2025
Reply from Jigsaw24
Thrilled to hear your MacBook arrived quickly – enjoy your amazing deal!
very efficient arrived promptly quicker…
very efficient arrived promptly quicker than apple could deliver
2 September 2025
Reply from Jigsaw24
Thanks Stephen! Glad we could get your order to you quickly.
Always 5 stars… I’ve been using Jigsaw…
Always 5 stars… I’ve been using Jigsaw for many years and will continue to. Always good pricing, great service and no issues…
17 August 2025
Reply from Jigsaw24
We’re so glad to hear that. Thanks for the continued support!
Always great
Always great, fast delivery. excellent advise and customer service. been using Jigsaw24 for over 10years
8 August 2025
Reply from Jigsaw24
Amazing to hear! Thanks for sticking with us for over 10 years.
Reply from Jigsaw24
Thanks, Anele! We're pleased to hear you were satisfied with our services.
Good Service
Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to install our new machine had recommended Jigsaw24. He had in the past done some work on our old Mac and we were happy to go with his suggestion.
24 July 2025
Reply from Jigsaw24
Thanks for your review Dorothy – we're thrilled to hear your computer arrived earlier than expected and that our service lived up to the recommendation. Enjoy your new machine!
Great products in stock as usual
Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!
10 June 2025
Reply from Jigsaw24
Thanks for the great feedback on our products! We appreciate you flagging the delivery service and will look into how we can improve the experience.
Always a great service and have used…
Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.
19 June 2025
Reply from Jigsaw24
Thanks for sticking with us all these years, Ed will be thrilled to hear this!
Reply from Jigsaw24
Thanks Richard, glad we could deliver a good service!
Superfast delivery and great price!
Superfast delivery and great price!
Just a perfect example of fantastic customer service!
12 June 2025
Reply from Jigsaw24
Glad we could deliver an excellent service to you!
Reply from Jigsaw24
Thanks for the review, glad we could be of service!
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