Jewellery Doctor Reviews 

970
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, remarkable attention to detail, and professional care given when getting their treasured rings, delicate bracelets, and precious necklaces expertly repaired, resized, or polished to absolute perfection. Consumers additionally highlight the exceptionally clear communication, helpful process explanations, regular email progress updates, and very competitive pricing structures that are often significantly lower than traditional local high street alternatives. People note that the entire service journey is remarkably smooth, fully secure, and completed with a surprisingly fast turnaround time, leaving them completely thrilled to recommend the business to family and friends.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional workmanship, reasonable prices,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are expertly repaired and returned... See more

Quality

Customers report positive experiences with quality, highlighting excellent workmanship and reasonable prices... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are significantly lower... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Jewellery Doctor many times to re-string my Links of London bracelet. Quality craftsmanship I know my item is in safe hands. To me it’s unique from beginning to end. Make contact receive env... See more

Rated 5 out of 5 stars

I was dubious about sending my Links of London sweetie bracelet for re stringing to the Jewellery Doctors. Rest assured everything was great. The whole process took about a month and my bra... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ This is the second time I’ve used Jewellery Doctor to polish and rhodium-plate our wedding rings, and once again they’ve done an exceptional job. The previous finish lasted a full five yea... See more

Rated 5 out of 5 stars

I had sent my engagement ring to be resized it also needed claws replaced and cleaned. Barry couldn’t have done enough for me , fantastic communication and ensured I received it back before my H... See more


Company details

  1. Repair Service

Information provided by various external sources

We repair ALL types of jewellery. Whatever your requirements, our expert team are here to help. Everything you need for your damaged or broken jewellery is carried out in our jewellery workshop by professional repairers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

970 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(970)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

I was so impressed with this company and the repairs they completed on my links of London sweetie bracelet and sweetie ring. From the moment my order was sent the communication from the company was brilliant. I was so sad when both items broke as Links of London is now in administration but the Jewellery Doctor has completed revived my items. Amazing work they do. I feel they are trust worthy. Also such a reassurance that you can pay to have the items returned to you via special delivery so it's insured. I have recommended to friends and family! A* service

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
Sent a ring to be dipped in silver, and the ring came back looking stunning.
An excellent finish.

The communication was fantastic, from the very first email, all the way through to my ring coming home.

They told me where my ring was every step of the way, so very reassuring.

Will recommend and use again.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

A great deal

A difficult repair carried out quickly an sent both ways safely. Price was very reasonable & a lot less than the 'High Street'.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Like new

Replaced 2 stones in 2 separate rings and resized another. The whole process was so easy and straightforward,they told me everything that was happening. Rings came back looking brand new, they were my mum's so old,seriously considering sending my own engagement and wedding rings to be cleaned! I am hoping they can repair 2 old chains next.
Prices were good and thourghly explained.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. You restrung my sister's Links of London sweetie bracelet and it's good as new. She's delighted and the efficiency of your service made my life so much easier! Thank you!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! I recently broke my engagement ring - literally knocked the stone out of it - and while it's not a very expensive ring, it has huge sentimental value to me. I tried taking it to high street jewellers and they told me it was not possible to mend. The Jewellery Doctor has nevertheless mended it, against the odds :) And sent the ring back looking better than it has looked for years. I was initially nervous about posting my ring off but I was kept updated at every stage of the process and everything worked perfectly. Price was very reasonable now. Thoroughly recommend!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

I needed a new stone for my ring. I was sceptical at first about sending my ring away, but the whole process was perfect - easy, secure, quick, efficient, good price, and the new stone looks better than the old one did.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Links of London - Restring

Great quick service. The repair restring of two Links of London bracelets. Kept me fully informed throughout their journey. My bracelets will now see another era. Recommend this service 💯 %

25 March 2025
Unprompted review
Rated 5 out of 5 stars

As good as new!

I found the Jewellery Doctor service to be so efficient. I initially emailed an enquiry and received a personal response very quickly. They made the whole process of sending the jewellery to them very easy and did an absolutely fantastic job of cleaning my Mum’s necklace, which was bought for her by my late father. It had tarnished, we think, from hairspray and had tried literally everything to clean it. By the time we’d finished we just seemed to have made it worse, but Jewellery Doctor sent it back looking as good as new. To say Mum was thrilled is an understatement. Thank you Jewellery Doctor!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great value and service!

I was a little skeptical at first about an exclusively online service but I checked out the reviews beforehand and decided to give Jewellery Doctor a go. I needed to resize my 18k white gold wedding and engagement rings by downsizing from size M to size J. I sent my rings off in the prepaid envelope that they send me and the quote they give me was a third of the price of a well known high street jewellers. I took the plunge and I’m so glad I did - my rings came back perfectly sized, cleaned and re-plated - they look good as new! I highly recommend this company.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Trusted service

Jewellery Doctor have taken good care of several repairs. I feel pleased to have found this service. They have given some damaged items a new lease of life. The service is easy to use and communication is reassuring.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We were kept well
informed of progress throughout and our ring was returned to us in good time looking beautiful with two missing stones replaced

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Wedding ring

I lost a diamond in my wedding ring , they replaced it with a diamond and it looks amazing. They kept in touch with me with the process and I am extremely happy with it ! Highly recommended, thank you 🤩

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great communication. I had a stone in a ring replaced and they replaced it and gave the ring a check over and a really good clean. Came back looking brand new! Thank you so much.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Regular customer

I'm a regular customer now, so easy to use, tamper proof special delivery bag to send your jewellery, updates at every stage, reasonable prices, quality work, won't go anywhere else now ⭐⭐⭐⭐⭐

12 March 2025
Unprompted review

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