jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
I found this company very helpfull and straight forward with my credit card.payments by direct debit help me keep my account updated and I dont miss a payment if I forget very helpfull to myself I wou... See more
Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
Asks customers to review
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Great Service
Jaja made booking my vacation very easy with very easy and simplified with just the necessary checks and no unexpected hassle
11 June 2026
Reply from Jaja
Hi Tahira,
We're so happy to hear that booking your vacation was a breeze and that you experienced no unexpected issues. We aim to make the process as straightforward and hassle-free as possible!
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've found our service reliable, with fast responses and helpful support 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Straightforward and Easy!
Easy and straightforward application process, with an equally easy to navigate app. Jaja has great offers and monthly goals to motivate users. I highly recommend this company and card.
30 June 2026
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you found the application process easy and straightforward, and that you're enjoying using our app 💳✨
It's great to know you're also enjoying our offers and monthly goals, and that they’re helping to keep you motivated. We really appreciate your recommendation and kind words about JAJA 🚀😊
Thank you,
Shannon
AVOID
AVOID
I've had my card maybe a month and a half, I haven't got close to using up my balance - have had direct debits on and they were paid on time and suddenly, without warning - my card was blocked! It's been blocked for around 3 weeks now with them saying an investigation will take 2 weeks, and every time I try to live chat them - they just reply with the exact same copy + paste message saying they will get back in touch and never do!
It seems others are having the exact same issue too, so something weird is definitely going on, and I would avoid at all costs in the meantime.
30 June 2026
Unprompted review
Reply from Jaja
Hi Mike, thank you for taking the time to leave us a review, we are sorry to hear about this. We did try reaching out, but unfortunately, we were unsuccessful. If you wish to discuss this further, please don’t hesitate to reach out via live chat. We are available Monday to Friday, from 9 AM to 5 PM, and will be happy to assist you.
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you find JAJA a reliable company and that you've had a positive experience with us 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great comunication when i had a small…
Great comunication when i had a small problem . Easy to join has well
30 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you had great communication when you needed support and that you've had a positive experience since joining us 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
I was told that I could set up the app…
I was told that I could set up the app whilst waiting for the card. This you cannot do as it ask ma for details of the card
29 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your email to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi there 😊
Thank you for your amazing feedback! We're so pleased to hear you consider JAJA Credit Card the best credit card and that you're enjoying your experience with us 💳✨
We really appreciate you taking the time to share your kind words with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your feedback! We're so pleased to hear you've had a positive experience and that everything has been going well with your JAJA Credit Card 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
THIS IS NOT TRUE.
THIS IS NOT TRUE.
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
I PAID THE WHOLE BALANCE AND TRIED TO USE THE CARD, AND THEY BLOCKED MY CARD FOR TWO WEEKS. I PAID MY BALANCE AGAIN TODAY, AND THEY BLOCKED MY CARD AGAIN. YOU CAN ONLY MAKE ONE PAYMENT IN A WEEK. THEY SAY 24 HOURS, BUT IT IS NOT TRUE. THEY DISCOURAGE YOUR PAYMENT SO THEY CAN MAKE MORE MONEY ON INTEREST.
IT IS ALMOST IMPOSSIBLE TO CONTACT THEM.
I TRIED TO CONTACT THEM SINCE 2:00 PM, AND NOW IT IS 6:18 PM AND NO SUCCESS.
Can't access your account?
You can also reach us on 0345 607 6500, Monday to Friday, 9am – 5pm (excluding bank holidays). Use +44 117 456 9834 if you’re calling from abroad.
I HAVE NOT GOT ANY RESPONSE FROM YOU.
THEY DO NOT WANT YOU TO PAY THE FULL BALANCE. IF YOU PAY THE FULL BALANCE, THEN THEY BLOCK YOUR ACCOUNT FOR TWO WEEKS, SO YOU CANNOT SPEND MONEY. IT HAS HAPPENED TO ME THREE TIMES. THEY ASK YOU FOR YOUR ID. I HAVE GIVEN THEM MY ID THREE TIMES. ONCE YOU MAKE A PAYMENT, THEN THEY DO NOT ALLOW YOU TO MAKE ANOTHER PAYMENT FOR THREE BUSINESS DAYS.
IT HAS BEEN MORE THAN TWO WEEKS, AND STILL NO REPLY, AND THEY HAVE NOT REMOVED THE RESTRICTION. I TRIED TO CONTACT THEM, BUT AGAIN, THE SAME MESSAGE. SPECIAL AGENTS ARE LOOKING INTO MY CASE. WHAT A DIFFICULT MATTER. THEY ARE JUST A WASTE OF TIME.
THEY REQUESTED MY ID, AND I SENT IT TO THEM. I CALLED YESTERDAY, AND AFTER A LONG WAIT, I SPOKE TO A LADY ABOUT THE PROBLEM WITH MY ACCOUNT, AND SHE SAID THAT THEY ARE WAITING FOR MY ID. I SENT IT AGAIN, BUT STILL NO REPLY. USELESS AND WORTHLESS COMPANY. THIS ACCOUNT IS ABOUT ONE YEAR OLD. THEY ARE STILL TRYING TO VERIFY MY ID. WHAT ABOUT THE ID I SENT WHEN I OPENED THE ACCOUNT?
I CALLED AGAIN TODAY AND AGAIN. AFTER A NEARLY ONE-HOUR WAIT, I SPOKE TO A MAN THIS TIME AND ASKED IF THEY RECEIVED THE ID THAT I SENT BY E-MAIL. HE SAID THAT I HAVE TO SEND IT BY THE LINK THAT HE WAS GOING TO SEND BY E-MAIL. I AM FED UP WITH THIS CRAP, AND I AM CLOSING MY ACCOUNT. IT IS JUST A WASTE OF TIME.
29 June 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Easy it is to use Jaja
Can't fault how easy it is to use Jaja card services. App is very easy to navigate and customer service is great.
29 June 2026
Reply from Jaja
Hi Scott,
Thank you for your wonderful feedback! We're so pleased to hear that you find our services easy to use and our app simple to navigate. It's fantastic to know our customer service is also meeting your expectations.
Thank you,
Shannon
It was really easy to set up
29 June 2026
Reply from Jaja
Mrs Kempsell,
We're so glad to hear that you found the setup process straightforward and easy! Thank you for your positive feedback.😊💳✨
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you're enjoying your JAJA Credit Card and finding it easy to access and use 💳✨
We really appreciate your recommendation and taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Application was simple and straight…
Application was simple and straight forward. App is great to control spending habits. Overall highly rated.
29 June 2026
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you found the application process simple and straightforward, and that you're enjoying using the app to manage and control your spending 💳✨
It's great to know you’ve had such a positive experience with us, and we really appreciate you taking the time to share your feedback 🚀😊
Thank you,
Shannon
Excellent service..
10 June 2026
Reply from Jaja
Hi there 😊
Thank you for your excellent feedback! We're so pleased to hear you've had a great experience with our service 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Easily to apply
29 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found the application process easy and straightforward 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear everything is going well and that you're happy with your experience 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great card and great experience
Great, Jaja gave us a great card to help us build credit
9 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear your JAJA Credit Card has been helping you build your credit and that you're having a great experience 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Took out this card specifically to take…
Took out this card specifically to take advantage of the 0% balance transfer offer. When I went to complete the transfer, I discovered they don’t accept balance transfers from my current credit card provider. This information wasn’t clear beforehand, and because I’d already applied for this card, I’m now unable to get another 0% balance transfer card elsewhere due to the recent credit application.
As a result, I’m in a worse financial position than before. I tried to contact customer service for help, but could only speak to a chatbot, with no option to speak to a human adviser until Monday. This has been a very frustrating experience.
9 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying your experience and that you're happy with your card 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
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