IPVanish Reviews 

They were prompt and very helpful assistance me with my issue!

UPDATE: Having spoken with IPVanish they looked into the issues that I was experiencing very promptly. IPVanish have offered and alternative which should rectify the issues that I have been experiencing. Many thanks IPVanish
ORIGINAL POST: Having been a Loyal customer paying annually on a auto-renewal basis - complaining to IPVanish as their product had suddenly stopped working for me. Being told that basically there was nothing they could do (yet other providers having no problems at all) and then being told I could not get a refund or part-refund on my subscription that had incepted less than a month ago - very poor. Joined another VPN service - no issues what so ever.

I have used IPVanish for over 10 years and have never had any issues with the service or the company.

I’ve been using IPVanish for a while now, and it has consistently exceeded my expectations. The sheer scale of their network is impressive; they offer a huge number of IP addresses and a massive selection of servers spread across dozens of cities worldwide. This makes it incredibly easy to find a fast, stable connection no matter where I am or what content I'm trying to access.

The performance is where it really shines for me. It works flawlessly on my PC, with a very intuitive interface that stays connected without drops. Even better, it runs perfectly on my Android box, which is usually where other VPNs struggle with buffering or lag. Whether I'm streaming, browsing, or working, the speeds remain top-notch.

If you’re looking for a VPN that provides true privacy with a deep pool of resources and great cross-platform compatibility, I highly recommend IPVanish.

After using IP vanish for many years they have bent over backwards to prevent me from cancelling. They are also misrepresenting themselves to my bank, making a charge-back quite difficult.

Go with Proton, it's a much better company and their customer service policies are not predatory.

They did exactly what they said they would do and that was made a beautiful memory for me and my wife.

I tried to get a refund and was rejected and it isn't even 30 days so that 30 day refund policy is bullshit.

Update : I did reach back to them but looks like they still refusing to pay back my refund ...I would stay clear away from this company or whatever ..I'll save you guys the headache...there are other better options out there...please take this advice.

The product itself is great. Customer service was a bit slow but in the end was very helpful in resolving my issue.

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security.

The initial support experience was accusatory and dismissive, so there’s still room for improvement. That said, the service itself works as advertised.

Adjusted rating to 4 stars from 1.

IPVanish cancelled my elderly mother’s account claiming “hundreds of simultaneous connections.” She can barely log into one device.

Either their system is broken or her account was compromised—but instead of investigating, they shut her down and refused to provide real evidence.

No transparency. No accountability. Years of loyalty meant nothing.

Be warned: your account can be terminated without proof—and support won’t help.

Avoid.
Doesn't allow to cancel subscription and despite numerous emails to ipvanish support and calling the UK number (nobody answers) They still took $107.99 out of my account for a renewal.
Now claiming my money back via PayPal.

My membership automatically renewed for $109.99. I called to cancel it and they charged me $31.99 to cancel. Terrible company. My membership started off at $49. After realizing I could not use it on most of my apps I decided not to renew. They charged me $31.99 to to cancel my membership. My next call will be to the Better Business Bureau.

Wel to be honest every since I downloaded IPVanish it was the best thing when comes to watch tv

Great service! Very please….

Always working, good and fast service I have used it for many years.

fraud&theft. charged my card multiple times after cancelling subscription

Cancelled service, confirmed in writing from IP Vanish, 2024.
Continued to charge credit card, despite written notice they had cancelled and complaints. No response from support.
Lied in bank credit card dispute.
At best, they are so staggeringly incompetent they cannot find a record of cancellation, which unsurprisingly benefits them.

Take them the small claims, folks.

Edit: IPVanish, instead of canned responses; refund the money you unlawfully took from me; and from others. Your own support team and dispute team knows full well exactly which transactions; I am possible to identify from your records, it's trivial for you to resolve or escalate internally and undo the harms you have inflicted.
Your organisation knowing set out to engage in this conduct and have built your entire business model around it.

As other people have reported. Made sure auto renewal was switched off. Even took a screen shot on the phone. Yet they have taken £167.99 from my account. Absolute scammers are no longer replying to me. Tried to cancel the account but comes up contact support which I have tried to yet they don’t reply. Why have you robbed money off of me. Please refund my account and close my account. £167 for a 2 year subscription

I haven’t used Ipvanish for long, it used to work, but now don’t work at all, all adult pages of any kind are blocked regardless of what settings are used. In will be cancelling and looking for an alternative as it simply does not work.