Internet Fusion Group 

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Rated 1 out of 5 stars

Hello, I bought a tactical bag from Nightgear UK which is part of Internet Fusion. This is in 12/2022. I only realized when I checked my visa bill on doing some taxes. I was charged twice for the sam... See more

Rated 1 out of 5 stars

Bought slacks on e-bay from "Internet Fusion" in US, with a US return address. But returns must be sent to UK. This diversion to a foreign address is clearly a means to discourage returns. $70 slac... See more

Company replied

Rated 1 out of 5 stars

ordered a pair of mens oliver sweeney chelsea boots tan size 10. the came in the correct box but was size 7 and black. no returns slip didn't get an email through with order number on just a notificat... See more

Rated 5 out of 5 stars

Swift chat time facility response. Offered discount. Free next day delivery. Well packaged. Item was wrong size, but they told me when they expected correct size back in stock. Gave me second disco... See more


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Rated 1 out of 5 stars

hidden scams

Bought slacks on e-bay from "Internet Fusion" in US, with a US return address. But returns must be sent to UK. This diversion to a foreign address is clearly a means to discourage returns. $70 slacks returned at a $26 charge for international shipping. Not good. AVOID foreign companies who will scam you on the rebound! FYI -- e-bay now has zero customer service. Cannot speak to a human being; only links to pages of FYI documents. Again, not good. Be careful!

18 November 2021
Unprompted review
Internet Fusion Group logo

Reply from Internet Fusion Group

Hi Charlie,

Thank you for your review. We are a UK based company so all returns must come back to our UK warehouse.

Please send me your order number, I will ensure a colleague gets in touch with you regarding our returns process.

I hope this helps.

Laure - Customer Experience, Surfdome.

Rated 1 out of 5 stars

Avoid surfdome and avoid internet fusion group

I ordered from surfdome only after paying i notice its Internet Fusion Ltd
I payed for fast priority delivery
10 days had passed never recieve the item .
Seller does not respond to my e mails.
I bought the item at Amazon half the price.
Do yourself a favour avoid surfdome avoid internet fusion group ....buy from honest/ relayable sellers
P.S. only after i contacted paypal
And after a month has passed the company told me the item was lost and i recieved refund ....tha all experience was bad

9 September 2021
Unprompted review
Internet Fusion Group logo

Reply from Internet Fusion Group

Hi Modulo,

Thank you for your review. Could you please proviude us with your order number so that we may offer you some assistance with this issue?

Laure - Customer Experience, Internet Fusion.

Rated 2 out of 5 stars

Good until you want to return something faulty!

Good choice of items, good postage, free returns for unwanted items. BUT one item needed to be returned under warranty (it was a black skirt with pale cork buttons, but when washed, the colour of the skirt dyed the buttons, they look like they have been put on back to front as the back of the buttons look fine, the front was the porous material).

Notified them within a week of having received the item that this was the case and told to wait two working days so they could let me know how to return it. It has now been 10 days since I sent the request, and have chased but haven't heard from them at all. I'm unable to return the faulty item. I guess I'll have to take the buttons off and sew them back on the other way myself.... not what I expect from a £50 skirt!

You only really know how good a company is when you have to return something faulty. On this occasion Surfdome have ignored all my communication.

EDIT: After the reply to my review, somebody reached out from Surfdome. I had already submitted my request online and had an auto reply saying I'd be contacted so not sure why the response to my review said no record. I had also chased by email. I have now sent pictures of the faulty item and tried to call (gave up in the end due to the excessive queue time). I am still waiting on the issue to be sorted.

10 July 2021
Internet Fusion Group logo

Reply from Internet Fusion Group

Hi Kate,

Thank you for your review.

I am sorry to hear of this issue, I have checked for emails from the email address you left for your order, we do not have any emails regarding warranty from this address.

I have requested a colleague get in touch with you as soon as possible to offer assistance.

I hope this helps.

Laure - Customer Experience, Surfdome.

Rated 1 out of 5 stars

I received the wrong size

I received the wrong size, twice. good that they offer free returns though

6 July 2021
Internet Fusion Group logo

Reply from Internet Fusion Group

Hi Helen,

Thank you for your review. The item you ordered has US sizing's on the label as the brand is an American brand.

We sent the correct size to you, the sizing's on their label will reflect US sizing's rather than UK sizing's.

A colleague has been in touch with you to explain this.

I hope this helps.

Laure - Customer Experience, Surfdome.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, they always have the trainers I want in my size. Free, quick delivery. All round a great website. Superga are always a cute summer platform pump. I love them

5 July 2021
Rated 3 out of 5 stars

Great on getting the order ready

Great on getting the order ready. Delivered to wrong 😑 house

3 July 2021
Internet Fusion Group logo

Reply from Internet Fusion Group

Hi Andy,

Thank you for your review.

I am sorry to hear that the courier delivered your order to the wrong address.

The tracking on your order only shows the last name of the person who received this order, the name is 'Whitfield' I have asked a colleague to get in touch with you regarding this.

I apologise for the inconvenience.

Laure - Customer Experience, Internet Fusion.

Rated 4 out of 5 stars

Website easily navigated.

Website easily navigated.
Payment process perfect.
Arrived in good order in eco friendly packaging.

However, Post Office didn’t deliver when expected despite the delivery time not being guaranteed.
Was a day late, and ****** off that the Post Office recorded on their ‘Missed Delivery Notification Card’ they apparently posted it through my letter box WHEN I WAS AT HOME WAITING FOR THE SHOES. Total liars!!!
Think a different delivery system wouldn’t go amiss, or give P.O a kick up the bum!

3 July 2021

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