Internet Fusion Group 

Hello, I bought a tactical bag from Nightgear UK which is part of Internet Fusion. This is in 12/2022. I only realized when I checked my visa bill on doing some taxes. I was charged twice for the same item. Nightgear has not responded after several emails. What can I do? Maybe someone from IF could help me? Happy to remove this review if I can at least talk to a customer service rep.

Absolutely awful experience, I recently made a purchase with surfdome and they got acquired by this company, I had to return a pair of shoes as they were too big. I returned with rebound which it was expensive and no one is taking responsibility nor offering a solution and contacting them is nearly impossible.

SCAM!
I ordered a belt and had to rebound because it was the wrong size. The rebound was expensive! I asked for a refund and got the message that it wasn't possible! They gave a stupid explanation and said that the websites where no longer active. This is a lie! They are verry hard to contact, no service! It is a scam! Do not buy there!

incredibly challenging returns process. the hardest i have ever had to face. when the product was finally returned to Internet Fusion they have issued a refund as requested. i wish it had been for the full amount as per their email, inexplicably they have deducted £1.99. I'm writing that off as i don't have the energy to deal with this company anymore.

Very polite and patient customer service agents, tried to do their best to help with missing order
Unfortunately the issue is out of their control, delivery company is at fault!

I think some of the reviews regarding this company are probably slightly unfair, and more likely to be customers with unrealistic expectations or don’t understand that delivery companies & Royal Mail are a shambles at the moment…

The support and timeliness from Agent Ashraf H was absolutely brilliant, it was getting through on the phone that was a major issue but Ashraf made up for it with his kindness.

Bought some trousers from Derby House and hey presto they didn't arrive but I have no contact details and even I did find them they were so unhelpful, hoping PayPal will fix it. I think they're a scam company

ordered a pair of mens oliver sweeney chelsea boots tan size 10. the came in the correct box but was size 7 and black. no returns slip didn't get an email through with order number on just a notification from royal mail they have been sent out. can not find a contact for customer services wish I'd of read these reviews before ordering. feel I have been another victim of a scam company. can't even find the website they were advertising the shoes on !

Bought yard boots they are obviously seconds from Derby House, there is a ridge in the bottom of one and the Velcro doesn’t stick. No return address or label absolutely no way to contact them. This is a scam Company please do not buy from them

Ordered Wellington clogs. Arrived in 2 days. Too big. Have tried emailing customer service ++ times. No response. Cannot figure out how to exchange/return them. No phone number.
Wish had read all these negative reviews before I ordered. At a loss what to do next. They were not cheap.

I shop online all the time and have never had such a "Well that's not our problem" attitude. I ordered a backpack and it was to big for my liking. I took the tag off but it was never used. Totally never worn.They will not let me return it. It was quite expensive. I always thought businesses do what they must to make the customers satisfied. Do not order from them ! You also can't reach the company by phone no matter what, I find that very odd. Worse online shopping experience ever.

Extremely quick delivery up to northern Scotland. Fabulous fabulous fabulous!!!

My honest, and sincere advice to anyone out there planning to buy an item from this company…is don’t! From my own personal experience i never received the goods ordered, their customer service tel. no. is unobtainable, so it was a constant stream of emails, back, and fore over weeks, that got me nowhere…all very frustrating! Fortunately i purchased my items through PayPal, and have received a full refund from them, after raising a complaint against “Internet Fusion”.

Emailed this company several times now regarding some doc Martins i bought for my granddaughter for xmas and were faulty. Was asked to send pictures of them which I did but still had no answer to what they are doing about it. I have been given 2 ID numbers 1st one is ID75718 AND ID54606.

I'm not sure how to rate my experience, I ordered a pair of sandals, which came in a timely manner, however they do not fit and I can't figure out how to return them. The site is not user friendly. Can you please provide me with the steps for returning them. Penni

I ordered a pair of shorts from Surfdome. I had to return them but had lost the order number. A quick email to the help desk retrieved this. I printed the return form, took it to the post office. Money returned within a week.
Thank you.

Placed an order 3 weeks ago with Surfdome. Payment was taken from my bank. No confirmation order email or number recieved, no record in order history, not recieved goods and customer service say they can not find any record of my order. I'm left £100 out of pocket and they are no longer responding.

An order placed for Barbour Wellington Boots transaction date on my credit card 12th May 2022 Process Date 13th May 2022. Internet Fusion Louth GBR So far no package, no confirmation of order. No updates. Zero. Please help.

I ordered (and paid for) a pair of trousers a few weeks back, but have not heard anything (no confirmation email - no pair of trousers). I don't get any replies from customer service.

My package showed as "picked up" from the post office while I was 200 miles away. Carrier says all inquiries must be made by the shipper. Contacted company twice through their Country Attire "contact us" page with no response. Contacted them through their email address on the PayPal transaction with no response. Opened a case with them through PayPal with no response. Escalated the case to a claim with PayPal and, rather than contacting the carrier and assisting me in finding my package, they simply provided PayPal the "proof of delivery" and I'm out my merchandise and my money.