Internet Fusion Group 

First time, last time.

Placed an order (Surfdome) for 2 items 3 weeks ago and still nothing . Called them 2 weeks ago to check the progress and was told they would get back to me and still waiting. Called again and got the most unhelpful incompetent staff member that was not willing to do anything but stick to his printed answer sheet. Besides my order conformation I have absolutely zero correspondence. Your customer service is a joke

I feel compelled to write a review due to the negative feedback regarding returns. After a prompt delivery of my goods I had to send stuff back. After a fairly short wait my refund was done about 7 days after I returned the goods. I think part of the problem (certainly in my case) is the carrier they use. Hermes are abysmal. They lost my return package and Internet Fusion have had to raise a claim against them but were good enough to refund my money. In the past 2 months I have had goods ordered online from different retailers go missing through Hermes. Their service is a joke and you can never speak to a human if you have a problem with items going missing. I would recommend using Internet Fusion but would STRONGLY advise them to change carriers.

I’ve tried to get in contact with customer service several times about making a return but do not get a response! I’ve never come across a company to make things so difficult to get in contact with them when there is a problem!

Hi Laure, in response to your reply my order number is 8089708. This issue I am having is that the email used to place the order had a spelling mistake and therefore I am not able to access the returns forms and information. I have tried to email several times to resolve this but have not received a reply. Hopefully you can help.

They sent me the wrong size shoe. No response to emails regarding an exchange or return. Infinitely long wait times on their phone line. Horrible customer service.

Beware for returns and refund. No response no refund
Today is 12/01/2022 and I still don't have my money refunded for my return from 13/12/2021

Despite I have emailed Ride - Away and their flagship Internetfusion.co.uk 5 times, nobody responded to me.

They just stole my hard earned money. £163.79 to be exact.

Horrendous. Returned item via rebound and acknowledged as returned 3 weeks ago and still no refund. On hold 2 hours just to be cut off.....

Help please.... it's just not fair to honest customers

Avoid at all costs

No response over simple returns when items turn up marked. Emails ignored when chased, customer service doesn't exist - this business is a joke

tried to make a simple return. Confirmed that goods were received back over 2 weeks ago after initiating the return over 3 weeks ago. Still no refund. Now raised a claim with Paypal. Awful service

Just need to put a review on as it is a shame most are not very good ratings.
My purchase was with Country Attire so when I received an email about a delivery from Internet Fusion Group I searched to see who they were. I must admit after reading the reviews I doubted whether I would actually receive my order.
Thankfully it was delivered on the correct day and time and I am 100% satisfied with my order and would have no problem with ordering again.
Great Service,thank you

I purchased an item, no email confirmation, I will like full refund. I have also opened a case on paypal. The telephone number is not in service. Thanks SJ

Update 03.01.22. 11.51am. Hi Laurie, I never received an email with an order number. I really have no info about the company, only that I paid and the name of the company. I had to pursue this matter through paypal.

Returned an item and still no refund, called customer service today 29/12/21 at 16.20 started in the queue at 36 at 20.10 I was told I was 1st in the queue at 20.30 my call got cut off , to wait over 4 hours to speak to someone in customer service and then to get cut off by them is very poor customer service, I have also emailed them and I’m still awaiting a reply !!!!!!!

it is now 9th Jan and I still haven't received a response!!! Extremely poor quality and service.

Purchased a lovely pair of Grenson shoes from Internet Fusion Country Attire website. Unfortunately, the pair are faulty as one of the shoelace eyelets was totally broken. Not what I expected. I emailed Country Attire using the webform on their website over a week ago... I still haven't received a response. I have called the customer service line... started on no 36 in the queue... then was cut off when the advisor answered. I want a refund or a replacement pair sent out.

Absolutely terrible , hope karma does it’s magic and these guys get what they deserve. The customer service is not bad it’s non existent existent, my parcel never came , they’ve ignored my emails and I’ve spent hours on the phone line in queues which are a scam in themselves, wait an hour and ten minutes to go from 32 in queue to first in the queue for them to cut the call before answering, I don’t think there ever was going to be anyone on the other end of the line with accountability and morals

Ordered 4 items from one of the companies owned by Fusion Group. Worst experience i have ever had. Spent over an hour trying to get an answer as to where my products were. Customer service was appalling. My products were not dispatched on the day they were supposed to be delivered, i refunded all the items and now have to wait for 14 days for a refund. Cowboy group, avoid at all costs !

Total scammers. Taken over £31 out of my PayPal some how. I never ordered the item sent and would never pay £31 for a rubbish back pack that was posted to me. Trying to get my money back but not hold my breath

I purchased some boots online following a search for the best price of the product I wanted. I received the boots from this company and realised they weren't the ones I thought they were (my fault). I have tried contacting IF by phone - message says' number no longer in service', which doesn't give you a feeling of confidence - I have emailed half a dozen times with no response. I'm reluctant to just send the item back in the hope I get a refund - it may be they get the boots back plus keep my money and if you can't get hold of them it's tough. Appalling customer service and I really will be rethinking online purchases in the future that's for sure.

My complaint ist still ignored by Rideaway.
Noch behavior for a good company. For me this is very bad.
And herewith I revoke any previously given acceptance to send any kind of advertising to any of my E-mail adresses.

Bought jacket recently, ordered a few to get right size. Returned 2 items, got email to say items received 14 days ago, still no refund. Unacceptable.

I purchased a backpack from SurfDome which has recently been acquired by fusion group. The parcel arrived promptly and the reason I am leaving this review is that the whole of the packaging was recyclable. Even the packing tape was paper based and the product was in a paper bag rather than the usual plastic film type packaging. Well done fusion group...!