EDIT: Whilst the flowers were in poor condition, customer service has been great in resolving the issue. Will definitely notch that one up to bad luck and try again soon. Many thanks!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My mom loved the flowers delivered to her hotel in Paris. They got there the next day after our order. The only negative was that it was a bit pricey -- but considering delivery was included, I can't... See more
Super easy quick service for sending flowers to Spain! I had to change the delivery date and this was no problem for the friendly team at Interflora! Also, the flowers my mum received were even more b... See more
It was easy to choose the best bouquet of gorgeous flowers and they were excellent value for money. The service was very excellent as they were delivered within a day or two of ordering.
Company details
Written by the company
Hello, we’re Interflora and we believe in doing flower delivery a little bit differently. That’s why every single one of our bouquets is hand-crafted on your local high street. A truly one-of-a-kind gift created and delivered by an artisan florist. No production lines. No factories. Just show stopping arrangements that WOW from the moment they open the door. Why? Because in a busy world that all too often keeps us apart, we know that a bouquet isn’t just a bunch of flowers; it’s a moment of connection and it’s our job to make it special.
100% Delight Promise
The Interflora Promise - 100% satisfaction or your money back
To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.
Contact info
Interflora House, Watergate, NG34 7TB, Sleaford, United Kingdom
- quality.assurance@interflora.co.uk
- www.interflora.co.uk
4.3
Excellent
151K reviews
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Placed an order which wasn’t received…
Placed an order which wasn’t received by my daughter. On contacting Interflora I was given a refund which, on one hand, was a positive. However, I expected there to be more of a pro active approach to re send the flowers which I would have preferred rather than a refund given the flowers were for our daughter. On complaining and stating the above, I was told that there is nothing else they can do as I had accepted the refund which I wasn’t given a choice on. Wish I had gone to an independent florist where I would have probably received a better service and resolution to my complaint.
22 May 2026
Unprompted review
Reply from Interflora UK
Hi Nicola, this is really disappointing to hear that your gift was late. If you would like me to investigate this further for you, please contact us at https://www.interflora.co.uk/page/contact along with your order number Kind regards, Julie
I went on to the Interflora site to…
I went on to the Interflora site to order flowers for a lady and the site re directed me to FLORIST London site.
I did not know why but this has happened on many occasions when I click on Interflora I am always redicted to another florist company.
The order was placed on Florist London and I signed up for the same day delivery. I saw my order seemed to be sending the flowers to me !!! so I wrote to the company at 11.52am asking them to make sure that the flowers were delivered to the correct address on the Order form I filled in. I also paid £16 for same delivery.
Then at 6.11pm !! I receive an email from a Tatiana, saying they will redirect my flowers to my lady friends address and it will be delivered tomorrow. !!!
What kind of company is Interflora connected to when such poor comms and terrible service is the order of the day ? And why is it that whenever I click on Interflora a completely different flower company pops up ?
I tried to give a zero trust pilot review to Florist London but they dont appear to be on any Trust Pilot website. Not surprised given how shabby they are !
Interflora you better get back your brand from this company otherwise your reputation will be damaged.
I go to Interflora and the premium brand name but is all and sundry are hijacking those who click on interflora your tech team needs to look into this and sort it out.
Michael
Barrister - Unregistered
25 May 2026
Unprompted review
Reply from Interflora UK
Hi Michael. I am so sorry to hear this If you would like me to
investigate this further for you, please contact us at
https://www.interflora.co.uk/page/contact. Kind regards, Julie
It was last and it did get delivered…
It was last and it did get delivered however o got a message saying they can’t do it in the 3 hr service that I selected
21 May 2026
Even with the date delay, it was still great!
I couldn't get the exact delivery date because I left it too late - my bad! - but they more than made up for it with great communication and Mum was delighted to have a bonus mothers' day with beautiful, bright flowers.
21 May 2026
The flowers were really lovely & the…
The flowers were really lovely & the person delivering them was friendly.
Very pleased with the service.
15 May 2026
Beautiful flowers my sister was very…
Beautiful flowers my sister was very happy !
Fast efficiency and kept in touch when needed !
I will always trust and use your service
Always Good Service .
18 May 2026
Simply the Best ''I trust you to deliver and there such…
I trust you to deliver and there such beautiful arrangement's done with loving care .
I Thank all who under take this flower arrangement for making some one Smile when they receive them.
Your Simply The Best''
Number One For Flowers Interfloara.
14 May 2026
Disappointed
I have used interflora to send flowers abroad and have been very pleased with the bouquets. This time it was a UK delivery and I the flowers were not as good as I expected, so unsure if I will use within the UK again.
18 May 2026
Disappointed
I paid £75 for flowers that looked like a £15 bunch have bought better at supermarket this was a pick me up for my daughter who wasn't feeling to well at the time the only photo I have has got my daughter on it which isn't appropriate as I said she wasn't feeling well
22 May 2026
Reply from Interflora UK
Good Afternoon, Clair. This is disappointing to see, but we really appreciate your feedback. I've sent you an email to discuss this further. Warm Regards, Jade
After just 2-3 days
After just 2-3 days, the flowers wiltered, stems broken. Day 4 most had died and shrivelled up. At a cost of £125, you would expect that they would last longer..they were out of direct sunlight, and vased straight with food, after delivery. 1st time I've been disappointed with Interflora Flowers.
24 May 2026
Reply from Interflora UK
Good Afternoon, Ricky. Thank you so much for your feedback. I've sent you an email to discuss this further. Warm Regards, Jade
I ordered the striking orchid (3…
I ordered the striking orchid (3 orchids hand planted in one pot), end of April. I have been too angry to review earlier. It arrived with two orchids not looking their best and as for hand planted, 3 orchid pots had just been placed in a larger one not planted at all. As it was a birthday present, I embassingly handed it over for my friend to plant the orchids herself and try to revive the two worst ones. In hind site I should have apologised to her and sent them back. Definitely not worth £70.00
29 April 2026
Unprompted review
Reply from Interflora UK
Good Afternoon, Kerry. This is disappointing to see. We'll be happy to look into this further for you. Feel free to reach out via our help centre: https://help.interflora.co.uk/hc/en-gb and we'll get back to you as soon as possible. Warm Regards, Jade
Easy to order
Easy to order, recipient delighted. Always delighted to receive too. Never been other than happy with the service.
17 May 2026
Brilliant service
Brilliant service, beautiful flowers, on time, kept informed all the way through.
19 May 2026
Delivered promptly
Delivered promptly - that matters for a birthday. Attractive selection.
21 May 2026
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