EDIT: Whilst the flowers were in poor condition, customer service has been great in resolving the issue. Will definitely notch that one up to bad luck and try again soon. Many thanks!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My mom loved the flowers delivered to her hotel in Paris. They got there the next day after our order. The only negative was that it was a bit pricey -- but considering delivery was included, I can't... See more
Super easy quick service for sending flowers to Spain! I had to change the delivery date and this was no problem for the friendly team at Interflora! Also, the flowers my mum received were even more b... See more
It was easy to choose the best bouquet of gorgeous flowers and they were excellent value for money. The service was very excellent as they were delivered within a day or two of ordering.
Company details
Written by the company
Hello, we’re Interflora and we believe in doing flower delivery a little bit differently. That’s why every single one of our bouquets is hand-crafted on your local high street. A truly one-of-a-kind gift created and delivered by an artisan florist. No production lines. No factories. Just show stopping arrangements that WOW from the moment they open the door. Why? Because in a busy world that all too often keeps us apart, we know that a bouquet isn’t just a bunch of flowers; it’s a moment of connection and it’s our job to make it special.
100% Delight Promise
The Interflora Promise - 100% satisfaction or your money back
To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.
Contact info
Interflora House, Watergate, NG34 7TB, Sleaford, United Kingdom
- quality.assurance@interflora.co.uk
- www.interflora.co.uk
4.3
Excellent
151K reviews
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Beautiful flowers, fast delivery
I ordered next day delivery and was pleased that it was delivered not too late in the day. The flowers were beautiful and the recipient loved them. I was sent a picture of the delivery which was great
20 May 2026
My friends flowers arrived on time and…
My friends flowers arrived on time and were beautifully arranged. She loved them.
20 May 2026
Amazing flowers and service
The flowers were absolutely amazing and lasted forever! My wife loved them. They were delivered promptly and came exactly as ordered.
22 May 2026
A great service
The site was easy to use; the flowers arrived on time and were apparently a lovely surprise for my sister’s 80th birthday. She told me the bouquet was a mixture of lovely flowers in a wonderful colour combination and she was thrilled with it. I’ll definitely use Interflora again as sending parcels to the States is fraught with difficulties.
11 May 2026
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Ordered flowers for my anniversary
Ordered flowers for my anniversary. Today is Sunday – the day they were supposed to arrive. Instead of flowers, I got a notification from DPD saying my parcel will not arrive until Tuesday.
Two days late. For an anniversary.
Here is the ridiculous part: Interflora used DPD to deliver flowers all the way from Bolton to Glasgow. Flowers are perishable. Why are they being shipped across the country by courier instead of being made locally by a Glasgow florist? That is just stupid.
I complained immediately and requested a full refund, quoting their own terms and conditions. Clause 5.1.4 states:
"If delivery is not possible, we will notify you and offer alternatives or a full refund."
And clause 1.5 states:
*"Reimburse your payment in full no later than 7 days after the intended delivery/collection date."*
Despite this, I have yet to receive any response from Interflora. And I have not received my compensation or my money back.
So Interflora has:
- Missed my anniversary delivery by two days
- Used an inappropriate courier service across the country for perishable flowers
- Ignored my refund request
-Kept my money
If you need flowers for an important date, do not trust Interflora. They will outsource delivery, ship flowers from miles away, miss the day that matters, and then ignore you.
Date of experience: 24-May-2026
24 May 2026
Unprompted review
Reply from Interflora UK
Good Afternoon, Casper. Thank you for your feedback regarding your order. Please note that we use a courier service only when the chosen bouquet is unavailable from a local florist, for example, with our lower-cost bouquets or when there is no local florist covering the delivery area. This approach allows us to provide service to a wider range of customers. If you have emailed us, please be assured that we are currently working through our queues and responding to everyone as quickly as possible. We will be in touch with you soon. Warm regards, Jade
The flowers wasn’t delivered!
22 May 2026
Reply from Interflora UK
Good Afternoon, Roberto. Thank you for your feedback. I have reviewed your order and can see we have been trying to reach you regarding this. I have sent you another email to discuss this further. Warm Regards, Jade
Disappointed
The flowers nice however they were to be pastel pink, there was a strong colour of purple in the display, also as i did not say who they were from, i requested to have this added in, i recieved an email saying the request was accepted, this was a week before delivery. Upon delivery this information had not been added, my neice did not know who they were from, she phoned me 2 days later. A little 😥
22 May 2026
Excellent service
Excellent service, stunning flowers expertly arranged and super speedy delivery!
22 May 2026
A special floral gift
Marking the birthday of my daughter I knew where to come for that special floral gift. Interflora, who else?
22 May 2026
Flowers were beautiful and my daughter…
Flowers were beautiful and my daughter said she couldn’t have chosen a better bouquet herself and they smell amazing. We have seen photos of them and they are perfect and over a week later, they were still blooming. Thank you
12 May 2026
Lovely flowers
Had a bad experience with interflora in the past but wanted to give them another chance and the flowers that were delivered to my friend for her birthday were beautiful , she was over the moon with them. Lovely flowers, great delivery, they have me back as a customer. Thank you
21 May 2026
The flowers were liked
19 May 2026
Beautiful colours and variety flowers
Beautiful colours and variety flowers. My daughter loved them, I sent for her birthday
22 May 2026
Beautiful flowers for my beloved twin…
Beautiful flowers for my beloved twin sister and arrived perfectly on time. We are 58 and we send each other flowers just because we love each other!
18 May 2026
Overall excellent service throughout…
Overall excellent service throughout the process from ordering to delivery.
22 May 2026
Prompt as reqested.
Prompt as reqested.
Most impressive product producing desired response from recipient
22 May 2026
My niece absolutely adored her flowers
My niece absolutely adored her flowers, they were for her 30th birthday
22 May 2026
Effortless
The process was effortless and the flowers were delivered without any issues. Thank you.
19 May 2026
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