ING Belgium Reviews 

I've been a loyal customer of ING since 2008, and I'm now thinking of leaving the bank. Over the years my experience with them dropped down to one star, along with their attitude to the customers. During 5 last years I had five serious issues with this bank, and I couldn't get any adequate help from their side. Moreover, I've got a steady impression that the bank's help[less] desk works just for itself, not for the customers. I won't go deep into details, I just want to warn any potential new customers - think twice before you chose your bank! One day you could stay alone with your problems should you have any, as the customers' support at ING is simply zero.

Useless bank in every sense. Everything is extremely complicated with them. On top of this, I cannot make any payments through HomeBank for the past 5 days, and counting. Problem still not solved. Incredible. I am going to close my account. Enough is enough.

It has been months that I have asked to close my account via the website, the app, call center and nothing.. my account is still there and they even charged me the running costs after having transferred all my remaining balance to the new account so now I am even 4 euro in negative balance.

Unreachable, unprofessional, impersonal bank that favours "technology" at the cost of customer experience. I've never been more frustrated with a bank than ING.

If you want anything apart from regular daily banking, it's a better bet to go with another bank where you can actually talk to a real human being than a chatbot/automated messages.

But without skipping a beat, they will be the first one to call you to sell something. Do you have a problem/question regarding anything else that requires their time? Forget about it.

I bought a Villa in Tervuren and I use ING to finance 227000. I décider to do renovation and I asked for a credit and I was denied by email signed by Arnauld Jourquin as Director of customer service, I looked on the internet I found that this young man have many titles.
Knowing that I have 2 other appartement with no credits in Brussels and my wife and I have good revenue.
I once was denied a credit for 6000. by ING laeken reason dossier risqué.
I will transfer my mortgage and all my 6 insurances from ING. no one to talk to.
I even have demande of credit from last month and no one reply to my email or phone.
using the option call me back by phone from last month still waiting.
Save yourself some time and money and go elsewhere

I have been a client of this bank since 2016. In April 2024, without any warning, ING simply blocked all incoming payments to my account. On April 12, 2024 they requested my new ID (although it was not expired), ok I sent it immediately. The ING employee confirmed that the ID was successfully updated in their system (I have the email). But today is May 3, 2024 and the account is still not unlocked. It is not possible to get a clear answer from the support service. Nobody ever contacted me.

UPD - After a huge amount of wasted nerves, contacting the bank via chat and phone, on May 7 ING unblocked my account for incoming payments (unexplained blocking lasted about 3 weeks). So far didn't receive any apology. And I regard the response from the ING support service that I simply did not clear the cache in my browser as a joke. As a result, I was forced to open an account in another bank.

I tried to order £ through Ing - foreign currencies can only be picked up at Uccle Fort Jaco or Wemmel

The ING.be banking app, home bank and business bank are unavailable for almost 24hs. OK, it is Sunday, but if these services are going to be unavailable, I would expect the bank to communicate and inform it to its clients in advance. I usually organise my personal expenses and payments during the weekend. C'est vraiment n'importe quoi!

horrible. impossible to solve anything, to get talk to anyone. just horrible.

JUST WOW. I have been managing my parents' accounts for the past year since they both got pretty bad health issues, I live in another country and apparently am used to different standards: at ING it's basically impossible to talk to someone, get some sort of follow up, get the answers you need, never mind get an actually reply to your questions, or get your needs met. I am honestly absolutely appalled by the non existent level of service and help they offer, it's just totally insane. If you are at ING Belgium, you're on your own. I'm switching banks btw.

ING decided to close my account after I had been a customer for 10 years and asked me to withdraw all my money and find another bank without even giving me a reason. When asked for a reason, the colleague said that looking at the law they don’t have to give me a reason. What a poor service!

Worst banking service possible on your time and money! The entire process of opening an account was miserable but the cherry on top was declaring a card lost and receiving a prompt response a new card would be received in 6 business days and surprise it was never ordered. I am determined to change banks. Only a tracked letter with a new card could save any face for this joke institution. DO not make any business with them believe me you will live to regret it because of their pure incompetence

It is a very convenient app and adequate for online transactions. It was straightforward for a foreigner to open an account for the first time, although you must visit a physical office to release the process. Requests become trickier when you need on-site support, but while digital, everything goes in good timing.

I'm from Ukraine and had been client of the bank for 20 years, had no any claims from bank part but bank closed my account without any explanation. They sent me letter by just ordinary mail that I didn't receive even I used bank App in which clear stated that I prefer E-mail communication. Claim Dept didn't reply for my query with regards to abobe, non-resident Dept personnel manager didn't inform me, more over only just now I was informed that I had that manager. I was informed that my account is closing occasionally and was simply lucky being have time to remit my funds to other banks. Also cooperation between departments there's much to be desired. After date of when my account to be closed I received a lot of messages from another Department and bank continued to deduct monthly fees from my accoun. Meanwhile it was very difficult to discuss with any operator, all info thru answer back. Above only one case of insufficient work of the bank. I don't recommend anyone to make deal with that bank.

Impossible to contact them for anything. You can't find any right info, they only send you communication when you need to pay more. Other than that no help whatsoever. They keep on sending you from one person to the other. Awful!!!!!!!!!

Reporting issue for not seeing all accounts at ING.
Tried all possible digital channels they have and calling three times their customer care and waiting for a week till now without any result.
This is the worst bank ever in civilized world.

No help possible. Everything is online and they don't providz support. Worst bank ever! Did npt receive my experied debet card because they send it to my old adress. Received a new visa card after all the struggles instead, but without a pincode. Thaught it remained the same so now it is blocked. Still no possibility to contact anyone. Local offices are suddenly closed...

I was a victim of a fraud and bank didn't provide support

On 10/07 a suspicious transaction of 400 EUR was logged in my credit card without my usage, I sent a request on 14/07 for company to investigate, instead, the company card company refused acceptance of the claim and refused to provide more information.

As a user I am extremely disatisfied with the customer service, credit card has a insurance for these issues. What is the safety of the card if anyone can use my card for 400 EUR and I can't question/refuse a fraudulent transaction?

DON'T OPEN ACCOUNT HERE ! DON'T please.
They are not normal, they don't host you and on phone 'they can't as well' you have to send an email every time and this will take ages !

If you are an expat use KBC, ING is the worst possible choice. I didn’t listen to this advice and still paying the price for this mistake!