Indigo Car Hire Reviews 

6,984
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful and polite staff for providing exceptionally quick responses, expert guidance, and managing complex bookings efficiently across various destinations. People deeply appreciate the seamless reservation process, friendly communication channels, and consistently competitive pricing options available for their travels. However, some people mentioned that overall expenses or specific rental requirements might occasionally involve extra costs or minor adjustments. Reviewers noted occasional concerns about additional fees, unexpected telephone charges, or specific coordination details when dealing with third-party suppliers during their holiday trips.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, consistently praising representatives for... See more

Service

Clients share profound satisfaction with the service, frequently highlighting fast response times and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as extremely responsive, fast, and... See more

Price

Customers consistently note positive experiences with price, highlighting that cars are booked at best in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a 70+ senior in good health, e.g. no vision, heart, diabetes, mental or other problems, not to mention years of experience and a clean driving licence. But at this age, many think we're past it!... See more

Rated 5 out of 5 stars

As always the responses are very quick and clear, the prices on the cars are great value. The whole insurance packages and breakdown are straightforward. Always willing to help and assist with any que... See more

Rated 5 out of 5 stars

I would heartily recommend Indigo Car Hire. I needed a larger car than the one we own, to take some teenagers on a trip. I was quite an annoying customer in that the dates kept changing due to busy sc... See more

Rated 5 out of 5 stars

This is my first experience hiring a car with Indigo and I honestly could not be happier! The customer service alone is second to none! Massive shout out to Jake for handling my many, many questions!... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Recreational Vehicle Rental Agency
  5. Van Rental Agency

Written by the company

Indigo car hire specialise in offering car hire in the UK and around the world. We operate with over 500 suppliers and can offer car rental at 30,000 locations across the globe. Our team have vast experience in the car hire industry and work hard to find you the best possible price. All this while ensuring that the package we offer suits your requirements perfectly. We really are the Car Hire Experts. Our services can differ from the traditional car rental companies, offering methods of renting that others do not, including, but not limited to, Senior Driver Car Hire, No Deposit Car Hire, Young Driver Car Hire, New Driver Car Hire, No Credit Card Car Hire, Tow Bar Car Hire, Car Hire without Proof of Address. We truly value our clients needs and use our expertise to bring them the best value car rental deals in the market place, not just the 'cheapest' as in the world of car rental the cheapest deal advertised from the outset is not necessarily going to be the cheapest deal post rental, bug bearers like mandatory extra insurance, limited mileage fees tend to crawl out of the woodwork at the rental desk. We pride ourselves on being transparent with pricing. We hope our reviews back up the sentiments above and would welcome the opportunity to service your car hire needs. Simply visit our website www.Indigocarhire.co.uk or call our team on 01132899281 to find out how we can help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,984)

817 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had tried many companies and was…

I had tried many companies and was starting to get disheartened with extremely high deposit fees . These made our getaway affordable and the guy listening to my concerns ensured they were met . Thank you

19 August 2026
Unprompted review
Rated 5 out of 5 stars

2+ years of amazing service!

I’ve been using Indigo for about 2 years now and I’ve had nothing but flawless experiences with them. No matter which area I’m travelling to, they’ve always provided me with the best prices and ensured I’ve had a smooth booking. All of the staff are very helpful, especially Sam - who has always taken care of me and provided me with the best service! I absolutely will continue to use and won’t go anywhere else when hiring a car.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick, polite and informative. Booked over the telephone which made things even easier!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

100% recomment

What can I say, other than if and when we need a car it is just automatic for us to use Indigo, Jake has never disappointed us in the quick response and absolute value for money, we 100% recommend using Indigo

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Three hires in UK/Italy Summer 2026

I had the pleasure of using Indigo Car Hire in June and August 2026 for car rental in the UK and Italy. Great customer engagement and interactions. Helped promptly with supporting bespoke needs. Walked through the rental process, supported booking cars for various mobility needs and helping make sure I understood what I was renting.

Staff were fantastic - Sam and Cherie are super stars.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended car hire company

This is my first experience hiring a car with Indigo and I honestly could not be happier! The customer service alone is second to none! Massive shout out to Jake for handling my many, many questions! Such an easy, pleasant experience, not what i was expecting when looking at other car hire companies! So glad I found Indigo! We haven't collected the car yet so I will update once we've completed our trip, but judging by the customer service and very competitive prices, I can't forsee any issues 🙏 highly recommended! And thank you Jake 😊

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I always book through Indigo

I always book through Indigo and have done for years. Fast efficient and friendly no matter where or what the request.
In the past I used car hire companies and ended up spending hours on the phone when extras were added onto the bill - This has never happened with Indigo and there is always a person at the end of the phone - in my case, Sam.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward and Convenient

Was able to hire a car with no credit card and a licence of 3 months. Very straightforward and convenient, all done on Whatsapp including a later change of pick up time.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I always deal with indigo when hiring our car abroad, they explain everything to you so you know exactly what to expect.
They get us great deals and are a company we trust.
Wouldn’t go anywhere else.

10 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look