Indigo Car Hire Reviews 

6,984
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful and polite staff for providing exceptionally quick responses, expert guidance, and managing complex bookings efficiently across various destinations. People deeply appreciate the seamless reservation process, friendly communication channels, and consistently competitive pricing options available for their travels. However, some people mentioned that overall expenses or specific rental requirements might occasionally involve extra costs or minor adjustments. Reviewers noted occasional concerns about additional fees, unexpected telephone charges, or specific coordination details when dealing with third-party suppliers during their holiday trips.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, consistently praising representatives for... See more

Service

Clients share profound satisfaction with the service, frequently highlighting fast response times and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as extremely responsive, fast, and... See more

Price

Customers consistently note positive experiences with price, highlighting that cars are booked at best in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a 70+ senior in good health, e.g. no vision, heart, diabetes, mental or other problems, not to mention years of experience and a clean driving licence. But at this age, many think we're past it!... See more

Rated 5 out of 5 stars

As always the responses are very quick and clear, the prices on the cars are great value. The whole insurance packages and breakdown are straightforward. Always willing to help and assist with any que... See more

Rated 5 out of 5 stars

I would heartily recommend Indigo Car Hire. I needed a larger car than the one we own, to take some teenagers on a trip. I was quite an annoying customer in that the dates kept changing due to busy sc... See more

Rated 5 out of 5 stars

This is my first experience hiring a car with Indigo and I honestly could not be happier! The customer service alone is second to none! Massive shout out to Jake for handling my many, many questions!... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Recreational Vehicle Rental Agency
  5. Van Rental Agency

Written by the company

Indigo car hire specialise in offering car hire in the UK and around the world. We operate with over 500 suppliers and can offer car rental at 30,000 locations across the globe. Our team have vast experience in the car hire industry and work hard to find you the best possible price. All this while ensuring that the package we offer suits your requirements perfectly. We really are the Car Hire Experts. Our services can differ from the traditional car rental companies, offering methods of renting that others do not, including, but not limited to, Senior Driver Car Hire, No Deposit Car Hire, Young Driver Car Hire, New Driver Car Hire, No Credit Card Car Hire, Tow Bar Car Hire, Car Hire without Proof of Address. We truly value our clients needs and use our expertise to bring them the best value car rental deals in the market place, not just the 'cheapest' as in the world of car rental the cheapest deal advertised from the outset is not necessarily going to be the cheapest deal post rental, bug bearers like mandatory extra insurance, limited mileage fees tend to crawl out of the woodwork at the rental desk. We pride ourselves on being transparent with pricing. We hope our reviews back up the sentiments above and would welcome the opportunity to service your car hire needs. Simply visit our website www.Indigocarhire.co.uk or call our team on 01132899281 to find out how we can help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(6,984)

817 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was recommended by a friend

Was recommended by a friend who uses this company, brilliant and quick service from Sam, explained everything clearly and had a car booked with good competitive rate that I couldn't get trying to book myself, great service, polite and professional, would recommend to anyone before trying to book elsewhere

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and staff

This is the 3rd I have used Indigo from Australia and each time I have received excellent service and competitive pricing. They make it so easy. Thanks Jake.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I am a 70+ senior in good health

I am a 70+ senior in good health, e.g. no vision, heart, diabetes, mental or other problems, not to mention years of experience and a clean driving licence. But at this age, many think we're past it!!
When travelling, depending on where one visits, freedom of movement is essential for everyone. Personally, Indigo has closed and solved the problem. Although costs are slightly higher, they haven't let me down and have each time covered my car rental requirements. Highly recommended for senior drivers.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb service - fantastic company

As always the responses are very quick and clear, the prices on the cars are great value. The whole insurance packages and breakdown are straightforward. Always willing to help and assist with any query. It's been getting on for about 10 years since first using them for car rental, wouldn't go anywhere else, I have complete faith and trust in them that they will put me first and have my best interests in mind when finding a car for me.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Always awesome

Always awesome - Sam, Connor Jake all great people and so helpful. Have used them at least 15 times - never anything wrong ever

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an absolutely fantastic…

I had an absolutely fantastic experience with Indigo Car Hire, and especially with Cherie, who went above and beyond to help me at very short notice.

I needed to hire a 9-seater car relatively last minute, and unfortunately there was an issue with my licence that made the situation look like a lost cause. Cherie, however, did not give up! She followed up repeatedly with both the car hire company and the insurance company, kept me informed throughout, and continued pushing for a solution when it would have been very easy to walk away.

Thanks in no small part to her persistence and dedication, we managed to get the car at the 11th hour — and she even secured us a much better deal, saving us several hundred pounds in the process!

I genuinely couldn't recommend Cherie and Indigo Car Hire highly enough. The level of customer service, communication and effort was exceptional. I will most definitely be using their services again.

**A huge thank you to Cherie for going the extra mile!** ⭐⭐⭐⭐⭐

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Debit cards & Jake Kitchingman

I really like this company because it’s one of the only way to get a car rental with a debit card. I’ve used them for years now and Jake Kitchingman has helped me every time. He is honestly a beyond fantastic customer service representative. 10 ⭐️’s all round

20 August 2026
Unprompted review

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