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www.imperialbamboo.co.uk Reviews 

162
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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the wonderful mattresses and supportive pillows provide exceptional comfort, excellent cooling properties, and remarkable relief for chronic back pain. People truly appreciate the top-tier quality and durability of these items, noting that they help improve daily rest and transform overall lifestyles significantly. Consumers also highlight the incredibly helpful and friendly staff in the retail locations who patiently offer expert advice, recommendations, and detailed product guidance. Shoppers find the customer support team very responsive and efficient when handling various queries, ensuring a completely smooth and enjoyable purchasing journey from start to finish.

What people talk about most

Product

People report high satisfaction with the product, consistently highlighting how the mattresses and pillows... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses and pillows... See more

Staff

Customers had positive experiences with staff, highlighting helpful and friendly service. Reviewers... See more

Customer service

Reviewers consistently highlight positive experiences with customer service, praising helpful team members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... See more

Rated 5 out of 5 stars

Klaudya was very helpful to us she was telling her own experience using the mattress that Will Help my back problem. As myself with scoliosis I hope I Will wake up without back problem anymore and im... See more

Rated 5 out of 5 stars

Excellent mattress! I had extremely bad back pain but the staffs helped me find the best exact firmness that suit my body weight. I suffered from back pain for many years but once I started using this... See more

Rated 5 out of 5 stars

Thank you for Imperial Bamboo for this comfortable mattress I really was impress of the customer service and I was welcome to try some of the mattresses in the shop in Stratford Westfield. I was with... See more

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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4.7

All reviews

(162)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought 2 pillows from Westfield…

Bought 2 pillows from Westfield shopping centre.
Both pillows were left 24hrs to expand, they are both wafer thin and nothing like the display pillow, I would not recommend buying anything from the company.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Bought 2 pillows on 23 may 2024 from…

Bought 2 pillows on 23 may 2024 from westfield. Both of them were very firm. Now its not even 2 months one of them start getting softer. I wrote mail to the company and got reply that may be its about temperature and making silly excuses and refuse to exchange it. But during purchase the lady assured us that they will exchange if there is any problem. Worst service

12 July 2024
Unprompted review

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