A very fast and efficient car wash center. Staff is very helpful and had good experience. The vacuum cleaner is powerfully but need atleast 2-3 coins to clean full car.
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Review summary
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Reviews shaping this summary
Member of staff didn’t seem very interested and didn’t do a very good job. After I left the car wash and arrived home, I noticed that the wheels were still dirty and covered in brake dust, and there... See more
Company replied
The price and the quality of the cleaning were just enough to convince me to give it three stars. As far as the staff’s customer service is concerned, I think there’s still a lot of room for improveme... See more
Company replied
Bit rushed, I was the only car there, didn’t get the wheel clean, guy with spray walked around like “I hate my job” if he’d got the spray on the wheels I think they would have cleaned up better
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
36K reviews
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Reply from IMO Car Wash
Rob Walkden ,
We're so pleased to hear that you experienced friendly service and a great car wash! Thank you for your wonderful feedback.
IMO Car Wash
Poor
On arrival I ve noticed that a member of the public / customer was using the vaccuum cleaner in the valeting area next to the car wash .not sure if they should do , even if they are allowed to ... I 've paid for Diamond wax before arrival . The staff attendant went on to spray my car on ONE side - only .. with a little bit of foam - then to spray / rinse it quickly as a pre- wash and that was it . No foam and special attention on the other side . Seems like it was too much effort for him. Then to finish it off he missed to put the protective plastic bag/ sleeve for the rear wiper blade before sending the car through the machine .
Very poor
20 September 2026
Reply from IMO Car Wash
Mario Naydenov,
Thank you for your feedback. We are very sorry to hear about your disappointing experience with the pre-wash service and the missed protective sleeve for the rear wiper blade. This does not meet our standards, and we will address these issues with our team to ensure a better experience for all customers.
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Car wash stopped due to a code
Car wash stopped due to a code, had to move the car. Car got wet inside drivers door as my husband had to pit it down mid wash to hear what the attending was saying.
Not usual wash bits missed
20 September 2026
Reply from IMO Car Wash
David,
We appreciate your feedback and regret that your wash was interrupted, leading to water entering your car. We are reviewing our process to prevent such occurrences and ensure a thorough wash.
IMO Car Wash
Reply from IMO Car Wash
Mr Bluety,
We're so pleased to hear that you found our service clean and that the rain treatment seems to be working well for you! Thank you for your positive feedback.
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
I paid on the app for triple foam
I paid on the app for triple foam, when I was going through the wash I noticed no triple foam, in fact it looked like there was no triple foam in the pipes
I spotted that there was no flashing light indicating what wash I was getting so I wasn't sure if the right button had been pressed.
Raised the issue with the attendant who said sometimes the light doesn't work, they were courteous but im still not convinced that they had filled empty reservoirs of triple foam
20 September 2026
Reply from IMO Car Wash
Simon,
Thank you for your feedback. We are very sorry to hear that you did not receive the triple foam you paid for and that you're concerned about the reservoirs. We will investigate this issue thoroughly to ensure our services are delivered as expected.
IMO Car Wash
Quick and a great job!
20 September 2026
Reply from IMO Car Wash
gareth thompson,
We're so pleased to hear that you found our service to be both quick and effective. Thank you for taking the time to share your positive feedback!
IMO Car Wash
Still a good car wash but steep price…
Still a good car wash but steep price increase in recent weeks
20 September 2026
Reply from IMO Car Wash
Amanda,
We appreciate your feedback and understand your concern regarding our recent price adjustments. We are always working to provide the best value.
IMO Car Wash
Car was still dirty after
Car was still dirty after, hardly any hand wash at all. Just a quick wipe over with the brush. Waste of money.
20 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
There was no prewash in my service
There was no prewash in my service. There was quick jet wash and only back of car got a scrub. The workers hardly did anything. You should have people keep eye on your workers.
18 September 2026
Reply from IMO Car Wash
Fatima,
Thank you for your feedback. We are truly sorry to hear that the pre-wash was missed and that the service provided by our team did not meet your expectations. This is certainly not the standard we aim for.
IMO Car Wash
I purchased a £19 car was with an offer…
I purchased a £19 car was with an offer of a free £8 wash, this was over two weeks ago, I have sent two emails, without any acknowledgement. Very disappointed to say the least.
6 September 2026
Reply from IMO Car Wash
Richard leeson,
Thank you for sharing your experience. We are very sorry to hear about the trouble you've had with your recent purchase and the lack of response to your emails. We understand your disappointment and would like to look into this for you.
IMO Car Wash
Rapid service and polite staff
20 September 2026
Reply from IMO Car Wash
Satish Domah,
We are so pleased to hear that you experienced rapid service and found our staff to be polite. Thank you for taking the time to share your positive feedback!
IMO Car Wash
The Brighouse wash is great
The Brighouse wash is great. However it would be better with a blower like Halifaxs that comes down and clears residual water better. Find if I don’t get out and manually micro towel windows they dry crap and still make car look unclean. 👍
5 September 2026
Reply from IMO Car Wash
Stephen Holdsworth,
Thank you for your feedback. We're glad you find the wash great. We understand your concern about residual water and appreciate you bringing this to our attention. We will certainly look into improving our drying process.
IMO Car Wash
Terrible finish on the car
Terrible finish on the car, water marks everywhere. Clean but had to go over the whole car to get rid of the water spots.
20 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Excellent service as usual 😁
20 September 2026
Reply from IMO Car Wash
Gloria,
Thank you for taking the time to share your positive feedback. We are delighted to hear that you consistently receive excellent service from us. Your kind words are greatly appreciated!
IMO Car Wash
Quick and easy
Prebooked a wash via the app. Only car there so straight through. Friendly staff
20 September 2026
Reply from IMO Car Wash
ChasG,
We are so glad to hear that your pre-booked wash was efficient and that our staff provided friendly service. We appreciate your positive feedback!
IMO Car Wash
Left my car very smeary and took my…
Left my car very smeary and took my hubcap badge off which is now lost - don’t think I will go back to that !
19 September 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
Louise Adam,
We are so pleased to hear that you found our service easy to use. Thank you for your positive feedback; we really appreciate it!
IMO Car Wash
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