IMO Car Wash Reviews 

38,622
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 19,405 reviews, reviewers had a great experience with this company. Many visitors frequently highlight that the staff members are exceptionally friendly, polite, and professional when guiding vehicles safely through the washing process. Consumers genuinely appreciate the quick and efficient service provided, noting that their automobiles consistently come out looking remarkably spotless, shiny, and well maintained. However, some customers also noted recurring issues with the drying process, reporting persistent streaks and leftover water marks on the vehicle paintwork. A few other people also felt that the wheel cleaning was completely inadequate and mentioned encountering occasional unhelpful or rude operational staff members.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many consumers praising the fast, efficient clean and... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting that employees are very friendly,... See more

Quality

Customers had ambiguous experiences with quality, as while many reviewers praised the fantastic clean and... See more

Product

Users describe ambiguous interactions with product, expressing satisfaction with specific offers like free... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers feel the service offers good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

this is our second IMO car wash and it was much the same as our first experience, fast, efficient made better by a very helpful staff member. However, as per the first visit, the alloy wheel cleaning... See more

Company replied

Rated 4 out of 5 stars

Everything was good and smooth. Except I prefer to have a prewasch for hidden areas like raws under back cockpit. In those places it is always extra dirt and needed to be washed away with open back co... See more

Company replied

Rated 4 out of 5 stars

I've been using IMO for the last three years and found it to be very good value for the price. I use the triple foam and after six washes you get a voucher for a free ultra HD wash. Just recently the... See more

Company replied

Rated 4 out of 5 stars

It's not necessary to upgrade to "manual rim pre wash" when having paid for ultra hd

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

39K reviews

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3.8

All reviews

(38,622)

32,878 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a great service and you choose…

This is a great service and you choose which clean you want for your car through the app . There are often offers on so its worth checking first . The gentlemen that run it are so helpful and friendly , and if you have any problems guiding your car correctly they give you great advice . They clean the inside of your car too if you want it so all round great care .Thank you guys your brillant 🤩

31 October 2026
Rated 4 out of 5 stars

⭐⭐⭐⭐ Great staff

⭐⭐⭐⭐ Great staff, but the vacuum forgot its one job
The staff explained everything and even gave us a free coin for the vacuum. Lovely! Sadly, the vacuum didn't suck properly, which is a bit like a fire extinguisher that doesn't extinguish. Fix that and it's five stars from us.

31 October 2026
Rated 5 out of 5 stars

Nice and quick

Nice and quick , staff was really nice and helpful telling me what to do, nice clean car

1 November 2026
Rated 2 out of 5 stars

The vacuums weren’t working so I used…

The vacuums weren’t working so I used your valeting one. Paid for 6 mins didn’t set a timer, not my responsibility then when I’d finished the bloke was rude about the fact I’d gone over. I then went through the car wash, paid for triple wax, was supposed to have my wheels done, he hardly bothered. Very rude and very abrupt. Not a good representation for your brand.

30 October 2026
Rated 3 out of 5 stars

Could be much better

The personal was very friendly... but the problem was the washing itself... i had chosen the most expensive one, and in the end the car were not dry, with several points with a lot of foam. The space for Internal cleaning were super dirty and the vacuum cleaner did not had so much power

31 October 2026
Rated 3 out of 5 stars

They didn’t explain the wheel cleaning…

They didn’t explain the wheel cleaning as to what you had paid for and what was extra. The system stoped twice when we were inside for a good number of time which is very unnerving with two babies in the back of the car and effectively being inside a large set of equipment and no vocal explanation. They could do with a tannoy that they can confirm to customers stuck inside the vehicle inside the car wash what is happening

1 November 2026
Rated 2 out of 5 stars

Poor water quality

Poor water quality, so left film on car rather than sparkle.

Dragging flap things at very end just smeared streaks over the car

Rollers completely missed the back of the car!!

31 October 2026

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