IMO Car Wash Reviews 

35,207
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 18,379 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly friendly and helpful staff who guide them through the process and ensure a wonderfully smooth visit. Many consumers warmly highlight the fast service, reasonable prices, and extremely convenient options that consistently leave their cars looking shiny and well-maintained. Though some reviewers were genuinely not happy with the cleaning quality, pointing out that stubborn dirt, soap marks, or bird droppings remained on their vehicles. A few people also reported occasional issues with broken equipment or sometimes unhelpful staff members who made their overall visit rather frustrating.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the fast, efficient, and friendly staff... See more

Staff

Users describe positive interactions with staff, highlighting polite, professional, and very helpful... See more

Quality

Customers consistently note ambiguous experiences with quality, ranging from praise for shiny finishes and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. While some... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the service affordable and a great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This time the facility was working well. Probably the best wash in a while, but it’s not consistent sadly. I think the product is good, the staff are great but it’s a premium product which doesn’t alw... See more

Company replied

Rated 4 out of 5 stars

Opted for a more expensive wash than normal, I couldn't see much of a difference at first but it does seem to have lasted longer than normal. Overall very pleased with the service and convenience.

Company replied

Rated 3 out of 5 stars

The vacuum cleaner was defect The employee was approached to provide another coin but he did not provide one as he disappeared somehow There were not cats in the queue maybe he went to the washing... See more

Company replied

Rated 3 out of 5 stars

The staff were very weird, one was hysterically laughing and gesturing for us to go on before the light was green and while the other guy was still spraying the car. Also very little English so it was... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

35K reviews

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3.8

All reviews

(35,207)

32,168 reviews in the last 12 months

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Rated 2 out of 5 stars

There's too many options to choose…

There's too many options to choose from, what happened to just getting your car washed.
The results were disappointing as I still had bird muck on the roof which I had to remove myself.
The wash missed inside the door handles and made a poor job of the alloys which I will have to do again myself and to top it off I now have swirls marks all over the car so a paint correction is now required to get the car back to how it was before this wash.
Wasted £10 to be honest.

8 September 2026
Rated 1 out of 5 stars

Worst car wash I’ve been to stunk off…

Worst car wash I’ve been to stunk off eggs and didn’t clean me car properly when I told the lad who worked the he just laffed at me and sed it ok it normal and it was full of soap suds no wax coming through and dirty water. my car was dirty than it went in shockingly the worst was Ave been to. this place needs head office look at this place before anyone catches germs or gets a illness

8 September 2026
Rated 4 out of 5 stars

Being from the Netherlands

Being from the Netherlands in Staffordshire for the whole month of September and not far from Cannock I’ve chosen IMO for its Carwash reputation and I’m not disappointed ! Good job 👍🏻

8 September 2026
Rated 1 out of 5 stars

Very rubbish everything The people who…

Very rubbish everything The people who work there do not respect the program they buy, they are very arrogant and disrespectful, I am very disgusted, I have complained many times and nothing has changed, what a pity

6 September 2026
Rated 3 out of 5 stars

Rushed pre-wash by staff attendant

The car wash was good, but the gentleman who took my payment was very impatient. I had scanned the qr code to get the discount, and i was putting in my details, and waiting for the QR code to come up for him to scan, and he said he couldn't wait any longer, as there was 2 cars behind me, but when I got there and scanned the QR code they were not behind me. He rushed me through, and didn't pre wash my car properly, like other stuff have done previously. I'm in to mine whether to go again.

5 September 2026

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