I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.
Company replied
I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from IMO Car Wash
Mickael N,
We're so pleased to hear that you experienced quick and friendly service, and that your car was clean! Thank you for your wonderful feedback.
IMO Car Wash
The staff are always in a hurry and my…
The staff are always in a hurry and my car is never cleaned well with the wax option.
14 August 2026
Great service!
The staff were really helpful and made sure that my car was well washed without damage to my car. Thank you very much!
14 August 2026
Reply from IMO Car Wash
Clinton Brooks,
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were helpful and ensured your car was well washed without any damage. Thank you for your kind words!
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
MALCOLM MONEY,
We are so pleased to hear you always receive a good clean. Thank you for your kind words; we truly appreciate your feedback!
IMO Car Wash
Reply from IMO Car Wash
customer,
We truly appreciate your kind words! We are so pleased to hear that you consistently receive friendly service and a great finish. We look forward to seeing you again soon.
IMO Car Wash
Reply from IMO Car Wash
Davies,
We truly appreciate your kind words! We are so pleased to hear that our colleague was very helpful during your visit. Thank you for taking the time to share your positive experience.
IMO Car Wash
Reply from IMO Car Wash
Bailey ,
We appreciate your positive feedback! We're so pleased you found using the QR code easy and convenient. Thank you for sharing your experience.
IMO Car Wash
It didn't scratch the car!
First time in a car wash for 17 years.
Quick easy (quite fun actually).
Wheels have never looked better and the car has a sheen I haven't seen since I bought it!
16 August 2026
Reply from IMO Car Wash
Lynn Bush,
We're absolutely thrilled to hear you had such a fun and easy experience after 17 years! It's fantastic that your wheels look better than ever and your car has a brilliant sheen.
IMO Car Wash
Reply from IMO Car Wash
Matt,
We are so pleased to hear that you found our service to be fast and reasonably priced. Thank you for your positive feedback; we truly appreciate it!
IMO Car Wash
Quick and easy
Still a few marks on the alloys and back of car but I can’t complain for the price (£8.55) with a car that was desperate for a wash, to include wax. Quick and easy to pay with QR code.
16 August 2026
Reply from IMO Car Wash
Jade Silva,
We appreciate your feedback. We're glad the wash was quick and easy to pay for, and that it provided good value. We'll review the areas you mentioned to improve our service.
IMO Car Wash
Reply from IMO Car Wash
Kayleigh slater,
We're thrilled to hear that you found the process easy and that your car looked amazing afterwards! Thank you for your wonderful feedback.
IMO Car Wash
Absolutely shocking
Absolutely shocking paid for the top wash costing just short of £20 and my car was still dirty still left bird poo on the window and on the front bonnet had dirt still on the bumper what a waste of money never again will I use one of these.
16 August 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Every time I have a car wash the…
Every time I have a car wash the workers are top of their jobs and know what they are doing. If you have any problems they are always on hand to help
16 August 2026
Reply from IMO Car Wash
customer,
We truly appreciate your wonderful feedback! We're so pleased to hear that our team consistently does a top-notch job and is always ready to assist if you have any problems.
IMO Car Wash
Always a great car wash with IMO…
Always a great car wash with IMO friendly staff, quick, easy and leaves a great finish.
12 August 2026
Reply from IMO Car Wash
David Downes,
We're so pleased to hear you always have a great experience with us! It's wonderful to know our staff are friendly, the service is quick and easy, and your car always looks fantastic.
IMO Car Wash
Rain guard wash
Attendant very welcoming and pleasant. However, I still had a cobweb on my wing mirror 😳
15 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.