IMO Car Wash Reviews 

34,957
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,264 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, polite, and consistently helpful during their visits to the wash. Many consumers often note that the automated car wash process is quick, highly efficient, and delivers a brilliant shine to their vehicles. Some people were dissatisfied with the final cleaning results, mentioning that stubborn dirt, unsightly watermarks, or remaining soap suds were occasionally left behind on their cars. However, a few reviewers also noted occasional issues with imperfect drying performance or feeling that some of the extra services were a bit too expensive.

What people talk about most

Service

Customers had ambiguous experiences with service, with opinions varying widely. Many reviewers praised the... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely among reviewers. While many... See more

Product

Consumers find product performance to be quite mixed, with high disagreement reported. While some reviewers... See more

Price

Reviewers highlight ambiguous aspects of price, expressing mixed feelings regarding the cost and value of the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Better than most automatic car washes, in that there’s an attendant who gives your car a quick pre wash and makes sure the back gets done. However the machine wash wasn’t very thorough and the drying... See more

Company replied

Rated 3 out of 5 stars

Bockig via App was working fine. Employe wa friendly and helpful. However the cleaning Performance was rather low. Car came put still full of insects and bee wax. Drying was also not working well. H... See more

Company replied

Rated 3 out of 5 stars

I have used IMO on previous occasions and been happy with the result considering it is far less detailed than washing by hand. On this occasion, I chose the most expensive option. I was disappointed... See more

Company replied

Rated 3 out of 5 stars

The experience was professional and the staff very pleasant; however, I was disappointed in the end result. I opted for the £10 wash as this is what I normally spend at the local hand car wash I fe... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

35K reviews

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3.8

All reviews

(34,957)

31,958 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor car wash and service

Two men who couldn't be bothered to do any work, very rude saying didn't have equipment to clean inside of the car. Laughing and joking among themselves charged full price for a poor clean on the outside with filthy smelly water definitely won't be using again

3 September 2026
Rated 5 out of 5 stars

Great clean exceptional value

Having shyed away from machine based washes, with the influx of car washes i was pleasantly surprised by the speed quality and excellent value for money. Will be using again

3 September 2026
Rated 5 out of 5 stars

Staff

I’ve been coming to this IMO Car Wash brigthon street hull for quite a while and the service is always fantastic. The team are consistently friendly, welcoming and work incredibly hard.

What really stands out is the attention to detail. They always make sure the wheels, windows and the rest of the car are properly cleaned before it even goes through the wash, and the results are excellent every time.

It’s nice to visit somewhere where the staff recognise returning customers and genuinely seem happy to see you back. Great service, great attitude and a car that always leaves looking spotless. Highly recommended.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Easy to download app and prebook a wash. Process clearly explained by the operative and the whole process was quick, efficient and good value. Thanks

31 August 2026
IMO Car Wash logo

Reply from IMO Car Wash

Mark Crowther,

Thank you for your fantastic feedback! We're so pleased to hear that you found our app easy to use and the entire process quick, efficient, and great value. We always aim for clear explanations and a smooth experience.

IMO Car Wash

Rated 4 out of 5 stars

Did the job.

Opted for a more expensive wash than normal, I couldn't see much of a difference at first but it does seem to have lasted longer than normal. Overall very pleased with the service and convenience.

11 August 2026
IMO Car Wash logo

Reply from IMO Car Wash

R Murphy,

We're delighted to hear that you're pleased with the service and convenience, and that the more expensive wash provided a longer-lasting clean. We appreciate your feedback.

IMO Car Wash

Rated 5 out of 5 stars

Short queue and quick service.

Short queue and quick service.
The attendant was pleasant and efficient

31 August 2026
IMO Car Wash logo

Reply from IMO Car Wash

Steven Maguire,

We're so pleased to hear that you experienced a short queue and quick service. It's wonderful to know that our attendant was pleasant and efficient! Thank you for your positive feedback.

IMO Car Wash

Rated 2 out of 5 stars

Downloaded the app but cannot for the…

Downloaded the app but cannot for the life of me work out how to find rhe washes I purchased

17 August 2026
IMO Car Wash logo

Reply from IMO Car Wash

Ian,

Purchased washes int he app should appear in the Wallet section, if they dont appear straight away you may need a wallet refresh or in some case deletion of the app and redownload will make them appear.

IMO Car wash

Rated 5 out of 5 stars

Fantastic service

Fantastic service. First class care and attention to my car. Thank you!

2 September 2026
IMO Car Wash logo

Reply from IMO Car Wash

James Barton,

We're so pleased to hear you experienced fantastic service and that your car received first-class care and attention. Thank you for your kind words!

IMO Car Wash

Rated 5 out of 5 stars
IMO Car Wash logo

Reply from IMO Car Wash

MS J REDSHAW,

Thank you for your kind words! We are delighted to hear that you found our service straightforward and our attendant friendly. We appreciate you sharing your positive experience with us.

IMO Car Wash

Rated 1 out of 5 stars

I’ve been going to this place to wash…

I’ve been going to this place to wash my car for years; yesterday I found that the wash was extremely quick, but the problem is that I’ve got loads of purple stains round the edges of the windows, which are very difficult to remove. It’s clearly down to poor rinsing or an excess of cleaning products. I’m very disappointed because, despite paying the maximum price for a spotless result, the quality of the wash was poor, and by the time I realised, I couldn’t go back.

2 September 2026

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