The Subscription plans are somewhat dubios, on first glance they don't reveal the complete picture. Shorter plans are expensive.
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See what reviewers are saying
Found an apartment in the first month, but still paying for three I subscribed to ImmoScout24 to help with my apartment search. Fortunately, I found a place during the first month and no longer... See more
Company replied
I was searching for nice apartment fully furnished one in Dusseldorf. I managed to get it through this site. All the details provided in the site was exactly as mentioned. Its an authentic site and v... See more
Company replied
I don't think this app is for renting houses. I have sent out so many applications and have not even gotten back 1 viewing. I paid for the plus services, as soon as a notification that suits me is sen... See more
Company replied
Company details
Written by the company
Ob mieten oder vermieten, kaufen oder verkaufen, privat oder gewerblich: Wir sind Deutschlands Nummer 1 rund um Immobilien. Jeden Monat unterstützen wir 14,5 Millionen Menschen bei der Suche, beim Kauf, der Finanzierung oder dem Umzug ins neue Zuhause - genauso wie beim Verkauf oder der Vermietung. Weitere Informationen finden Sie unter http://www.immobilienscout24.de
Contact info
Invalidenstraße 65, 10557, Berlin, Germany
- www.immobilienscout24.de
3.1
Average
11K reviews
Asks customers to review
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THEY WILL STEAL YOUR MONEY
I used a payment method - card payment - but they forced me to use another payment method of their choice without my consent
I refused to pay, that they sued me
Overall, I did not get any qualified leads spending more than 500 Euros, so this platform is not good if you are looking to sell your house - they support is awful
DO NOT USE AT SOME POINT THEY WILL STEAL YOUR MONEY LIKE THEY STOLE MINE
13 November 2025
Unprompted review
Reply from ImmoScout24
Hello Evrim,
thank you for your feedback.
We're sorry you had this experience.
Please contact us at https://www.immobilienscout24.de/kontakt/ so we can review the situation.
Your ImmoScout24 Team
Very good company wow
Stay away please from this company.
P.S - they marked my review as defamatory. haha
11 November 2025
Unprompted review
Reply from ImmoScout24
Hello,
thank you for your feedback.
We're sorry to hear about your negative experience.
If you'd like to discuss your concerns with us directly, please feel free to reach out at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Sejdiu,
thank you for your feedback.
We understand your frustration about being charged despite receiving a cancellation confirmation. That shouldn't happen.
Please contact us at https://www.immobilienscout24.de/kontakt/ with your cancellation confirmation and account details - we'll investigate why charges continued and resolve this issue.
Your ImmoScout24 Team
The worse ever platform that I have…
The worse ever platform that I have seen in my life, I bought a three months subscriptions but they deducted from my account for one year ,
1 June 2025
Unprompted review
Reply from ImmoScout24
Hello Amad,
thank you for your feedback regarding your subscription.
We understand your concern about the charges. Subscriptions have a minimum contract period that you select at purchase (3, 6, or 12 months) and renew automatically afterward unless canceled.
Please contact us at https://www.immobilienscout24.de/kontakt/ with your account details - we'll review the charges together with you and clarify what happened.
Your ImmoScout24 Team
If I could give zero I would
If I could give zero I would. This app and system they use is extremely well articulated inorder to make as much money as they can. I wish I never even used them.
6 November 2025
Unprompted review
Reply from ImmoScout24
Hello Jodie,
thank you for your feedback.
We're sorry to hear you had such a negative experience with our platform. We understand your frustration.
If you'd like to discuss your specific concerns, please contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
No sense’s Web site
No sense’s Web site. Nothing is correct. Nothing work. You put a price but they show you something else. Very bad
3 November 2025
Unprompted review
Reply from ImmoScout24
Hello Tarek,
thank you for your feedback.
We're sorry to hear about the technical issues you experienced with pricing displays on our website. That shouldn't happen.
Please contact us at https://www.immobilienscout24.de/kontakt/ with details about which listing or service had incorrect pricing - we'll investigate and resolve this issue.
Your ImmoScout24 Team
Unusable Platform for Serious Landlords — No Help, No Results
I am truly astonished at how poorly Immobilienscout operates for commercial landlords. Despite multiple attempts, I could not even place a straightforward retail-store-for-rent listing. The system is riddled with technical issues, SMS verification does not function, and there is no working customer support number — just loops, bots, and non-existent callbacks.
Every time I sought assistance, the platform pushed me into automated responses that never addressed the problem. Emails went unanswered, the phone line simply doesn’t work, and there is absolutely no way to reach a real person to resolve basic technical failures. For a platform positioned as Germany’s leading real estate marketplace, this level of service is unacceptable and frankly unbelievable.
After spending hours trying to complete what should be a simple listing, I am left with nothing but frustration, wasted time, and zero results. Immobilienscout appears to be operated almost entirely by bots with no meaningful human oversight. An incredibly poorly run platform for serious property owners.
Avoid if you need real support or have professional-grade listings.
30 October 2025
Unprompted review
Reply from ImmoScout24
Hello FM,
thank you for your detailed feedback regarding your experience with our platform.
We're sorry to hear about the technical difficulties you encountered with your commercial listing and the SMS verification. That shouldn't happen - especially for professional landlords, a smooth process is essential. We understand your frustration about not being able to reach our support team effectively.
Please contact us directly at https://www.immobilienscout24.de/kontakt/ with your account details. We'll have a look into your case and ensure to address your technical issues.
Your ImmoScout24 Team
They got me zero listings and they are…
They got me zero listings and they are borderline predatory.
I cancelled with them after a month after realizing they provide no value by being a member. They continue to charge my card even though I have an invoice from them from September cancelling my account. I had to dispute each transaction and block them specifically as a merchant.
Shady business that should not exist
1 September 2025
Unprompted review
Reply from ImmoScout24
Hello Matheus,
thank you for your feedback.
We understand your frustration with the billing situation. This should not happen.
Please contact us at https://www.immobilienscout24.de/kontakt/ so we can look into this.
Your ImmoScout24 Team
No one responds on this platform
No one responds on this platform. I don't know why they advertise here if they don't want to rent. This site makes no sense.
20 October 2025
Unprompted review
Reply from ImmoScout24
Hello,
thank you for your feedback.
We understand your frustration about missing responses. Unfortunately, we cannot influence whether landlords respond to inquiries – with the high volume of applications, many struggle to reply to everyone.
Don't get discouraged.
Your ImmoScout24 Team
You guys dont deserve any star from…
You guys dont deserve any star from what I have experienced so far .
18 October 2025
Unprompted review
Reply from ImmoScout24
Hello Temitope,
thank you for your feedback.
We're sorry to hear about your negative experience.
If you have specific concerns, please reach out to us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
App doesn't deliver messages…
App doesn't deliver messages immediately.
Also if we can sort the result from new to old it will be better.
18 October 2025
Unprompted review
Reply from ImmoScout24
Hello Ha Mi,
thank you for your feedback on our app.
We've taken note of your comments regarding message delivery and sorting options. Technical issues with notifications shouldn't occur.
If you need assistance, feel free to contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
⚠️ Beware of hidden subscriptions on…
⚠️ Beware of hidden subscriptions on ImmoScout24!
I only wanted to order a simple SCHUFA credit report to apply for an apartment.
Without any clear consent, ImmoScout24 automatically activated a paid subscription (MieterPlus) and tried to charge me €29.95 every month.
The cancellation process is intentionally confusing — there is no clear button to end the subscription, and you have to send a manual email to cancel it.
Luckily, my payment was declined, otherwise they would have taken my money for something I never wanted.
This is an unethical business practice that takes advantage of people who are just trying to find a place to live.
I strongly warn others: check your account immediately after using ImmoScout24 for SCHUFA or any tenant service.
Absolutely unacceptable behaviour from a platform that calls itself “Germany’s #1 real estate site.”
Shame on you, ImmoScout24.
16 October 2025
Unprompted review
Reply from ImmoScout24
Hello Agnes,
thank you for your feedback regarding the SCHUFA purchase.
We apologize for the misunderstanding. When purchasing a SCHUFA report, you can optionally add Suchen+ für Miete (1 month free trial). Without cancellation, this automatically renews as a paid subscription. Two confirmation emails are sent upon selection. The subscription can be cancelled in your account settings.
If you have questions about your account, please contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
The best rental places are locked and…
The best rental places are locked and you have to pay extra,just to send a message,and this payment guarantees nothing.
It looks good,but it is too difficult to register and fill all these forms and send all documents....I just want a place to live.
15 October 2025
Unprompted review
Reply from ImmoScout24
Hello Andrej,
thank you for your feedback on Suchen+ für Miete.
We understand your concerns about the payment and the registration process. Some landlords prefer applicants with a Plus membership due to the verified documents, but you can still search and contact landlords for free on our platform.
If you need assistance, feel free to contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
Rental website without the most basic functions
I believe this is the only website in the European history where you can search for apartments to rent without options to filter for fully furnished apartments. And people even have to pay for it...
Searching for apartments with washing machine inside the flat would be a good idea too because Germany's shared washing rooms are extremely unique and hard limit for any other European.
11 October 2025
Unprompted review
Reply from ImmoScout24
Hello Rodrick,
thank you for your feedback on our search filters.
We've taken note of your suggestions regarding filter options.
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Lynn,
thank you for your positive feedback!
We're pleased it worked well for you.
Your ImmoScout24 Team
Increasing amount of fraud listings
I am a customer since beginning of the year. The service started well but these last few weeks I have seen an increased amount of fraud listings. I have a filter to notify me every morning for listings posted the day before and 1 in 5 is fraud. I hope the team works in this topic because it's becoming frustrating. 40 euros a month starts to make less and less sense.
30 September 2025
Unprompted review
Reply from ImmoScout24
Hello Nicolas,
thank you for your feedback.
We understand your frustration about the fraudulent listings. We work continuously to prevent such listings and are constantly improving our detection systems. Suspicious listings can be reported via the "3-dot" menu on each listing.
Please contact us at https://www.immobilienscout24.de/kontakt/ so we can review this matter further together.
Your ImmoScout24 Team
worst experience ever
Extremely disappointing service. €139 for the so-called “basic package”: an outrageous price for a listing that gets almost no visibility. No added value whatsoever compared to free sites—quite the opposite. The messaging system is terribly designed: you have to scroll all the way down to read messages, which makes it clumsy and time-consuming. A platform resting only on its name, with zero concern for user experience. Avoid.
28 September 2025
Unprompted review
Reply from ImmoScout24
Hello Guillaume,
thank you for your feedback.
We are sorry that you had this experience.
Please contact us at https://www.immobilienscout24.de/kontakt/ if you have any questions.
Your ImmoScout24 Team
Scam alert!
I received a charge credited to my account and contacted support to understand what it was. They told me they couldn’t provide any details because the purchase was not made with my email (even though apparently it was made with my money). I opened a ticket to find out what I had supposedly bought or if I had any active subscriptions, but was told I’m not allowed to have this information.
So I cannot know what the charge is for, and I cannot know who used my money. This feels like a scam.
25 September 2025
Unprompted review
Reply from ImmoScout24
Hello Lucia,
thank you for your feedback regarding the billing issue.
This should not happen and we understand your confusion about the charge.
Please contact us at https://www.immobilienscout24.de/kontakt/ so we can review your case together and clarify this matter.
Your ImmoScout24 Team
They did not have any customer account…
They did not have any customer account manager in the chat, when you ask something different the said to you you can have back your money and the chat end
Stay away from this service and also from the schufa service
24 September 2025
Unprompted review
Reply from ImmoScout24
Hello Alessandro,
thank you for your feedback regarding our customer service.
This should not happen and does not meet our standards.
Please contact us at https://www.immobilienscout24.de/kontakt/ so we can review your case together.
Your ImmoScout24 Team
Could not get a good apartment
22 September 2025
Unprompted review
Reply from ImmoScout24
Hello Piyush,
thank you for your feedback.
We understand the apartment search can be challenging. Please don't get discouraged.
If you have any questions, you can contact us at https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
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