We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Stay, Cruise & Stay.
Danielle, the booking agent found exactly what we asked for. Booking was made there and then.
Great support from Grace to help with the booking
Straight forward website to navigate and select a cruise. The search engine is particularly helpful and the filtering allows you to find the perfect trip.
After making a short list, I was able to get through to one of the team via telephone to discuss further - this made the experience easy, and Grace was able to answer our questions to provide reassurance and make the whole booking process simple.
Dom gave us a call
Dom gave us a call, very glad I answered he was so helpful and got us the best price for our cruise.
Would use them again excellent 👍 thank you
Fantastic service! Great staff!
Had the best time in the yacht club. The staff were very welcoming from embarkation and throughout the week. Massive shout out to Raj who is the head concierge. He was friendly, professional and literally ran a tight ship!! He was responsive to all the guests at all times. He was amazing! Other staff to mention are: Neeraj who was so polite and provided great service in the bar area, going above and beyond for us. Balu was super helpful again going out of his way to provide us with great service. Kimberley was always so happy and upbeat which was a breath of fresh air and finally Mevin at the sundeck bar from day one made our experience positive…always smiling and making jokes. He had time for everyone every day whilst still being super efficient. We enjoyed ourselves so much we have booked to come back in October with our daughter and son in law! Thoroughly recommend the MSC Virtuosa!
Jamie was very professional
Jamie was very professional, went through the options quickly and clearly. Booking experience was straight forward.
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE, SORTED A BRILLAINT PRICE AND ALL PAPERWORK ECT ARRIVED IN MY
IN BOX AS SOON AS THE CALL WAS FINISHED, WOUOLD HIGHLY RECOMEND.
very helpful and advise from Iglu.
very helpful and advise from Iglu.
Felt very comfortable with the information we were given. All without any pressure
IGLU Review
Contacted Iglu on the phone. Only waiting 30 secs. Gary was really good. Patient, efficient and polite.
5 stars from me. 👍
Genuinely knowledgeable staff who are not AI
It was lovely to have a knowledgeable person to answer all the questions genuinely
Excellent Service for Cruise Booking
Lucie was fantastic helping with our cruise booking. She got us a really great price, even better than if we’d booked online. She was knowledgeable about the ship and also the cabin layout. Great service.
Booking my mum's 80th cruise with Katy…
Booking my mum's 80th cruise with Katy at Iglu cruises was a breeze from start to finish. Katy was there to answer all my questions and I had quite a few.!! Wanted to make sure I got it right, from choosing the right cabins and deck that suited us all to requesting to meet our dietary requirements and Katy was there every step of the way to ensure all this was covered. Her extensive knowledge and expertise made me feel comfortable that I chose the right company to book our cruise with. We even got a great discount and only paid a low deposit as part of a promotion. Very happy with the service from Katy. Very friendly and patient. I have yet to book another cruise and Katy will be of course my next port of call!!!!
Very Reliable
I have used Iglu Cruise for my cruise bookings several times now and have always found the booking process to be very comprehensive, efficient and straightforward. Each time, the booking staff have been very helpful, polite and informative.
Don't like that I can't contact you and…
Don't like that I can't contact you and speak to a human bey
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