Iglu Cruise Reviews 

84,324
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,605 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, making the booking process smooth and enjoyable. Many highlight the first-class service, efficient travel arrangements, and competitive pricing, often finding better deals than elsewhere. Reviewers appreciate knowledgeable agents who provide excellent customer service, guiding decisions for a straightforward experience. However, some customers also noted dissatisfaction with post-booking customer service, citing communication issues, slow responses, and unfulfilled promises. A few people also experienced unexpected price increases or discrepancies after initial quotes, and long wait times to speak with agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Booking process

People report positive experiences with the booking process, describing it as easy, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Service

Consumers consistently report positive experiences with the service, often describing it as first-class and... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more

Rated 5 out of 5 stars

Ease of booking and good experience! Emily explained all sorts to us as we are new to “cruising “. We had loads of questions from cabins to onboard credits, to dining and more. Emily never pressured... See more

Rated 5 out of 5 stars

I have booked several Iglu cruises which have the 2 day hotel, flights and transfers all included. I am always impressed on how their transfers are so well organised - texts to confirm pick up times,... See more

Rated 5 out of 5 stars

Steven was very knowlegable about the destination and spent time finding best flight options and hotel stays. Spoke with Amber the next day and she completed the booking with suitable cabins on th... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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4.8

All reviews

(84,324)

16,992 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support from Grace to help with the booking

Straight forward website to navigate and select a cruise. The search engine is particularly helpful and the filtering allows you to find the perfect trip.
After making a short list, I was able to get through to one of the team via telephone to discuss further - this made the experience easy, and Grace was able to answer our questions to provide reassurance and make the whole booking process simple.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service! Great staff!

Had the best time in the yacht club. The staff were very welcoming from embarkation and throughout the week. Massive shout out to Raj who is the head concierge. He was friendly, professional and literally ran a tight ship!! He was responsive to all the guests at all times. He was amazing! Other staff to mention are: Neeraj who was so polite and provided great service in the bar area, going above and beyond for us. Balu was super helpful again going out of his way to provide us with great service. Kimberley was always so happy and upbeat which was a breath of fresh air and finally Mevin at the sundeck bar from day one made our experience positive…always smiling and making jokes. He had time for everyone every day whilst still being super efficient. We enjoyed ourselves so much we have booked to come back in October with our daughter and son in law! Thoroughly recommend the MSC Virtuosa!

20 June 2026
Rated 5 out of 5 stars

IGLU Review

Contacted Iglu on the phone. Only waiting 30 secs. Gary was really good. Patient, efficient and polite.
5 stars from me. 👍

30 July 2026
Rated 5 out of 5 stars

Excellent Service for Cruise Booking

Lucie was fantastic helping with our cruise booking. She got us a really great price, even better than if we’d booked online. She was knowledgeable about the ship and also the cabin layout. Great service.

30 July 2026
Rated 5 out of 5 stars

Booking my mum's 80th cruise with Katy…

Booking my mum's 80th cruise with Katy at Iglu cruises was a breeze from start to finish. Katy was there to answer all my questions and I had quite a few.!! Wanted to make sure I got it right, from choosing the right cabins and deck that suited us all to requesting to meet our dietary requirements and Katy was there every step of the way to ensure all this was covered. Her extensive knowledge and expertise made me feel comfortable that I chose the right company to book our cruise with. We even got a great discount and only paid a low deposit as part of a promotion. Very happy with the service from Katy. Very friendly and patient. I have yet to book another cruise and Katy will be of course my next port of call!!!!

30 July 2026
Rated 5 out of 5 stars

Very Reliable

I have used Iglu Cruise for my cruise bookings several times now and have always found the booking process to be very comprehensive, efficient and straightforward. Each time, the booking staff have been very helpful, polite and informative.

29 July 2026

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