We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more
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Ease of booking and good experience! Emily explained all sorts to us as we are new to “cruising “. We had loads of questions from cabins to onboard credits, to dining and more. Emily never pressured... See more
I have booked several Iglu cruises which have the 2 day hotel, flights and transfers all included. I am always impressed on how their transfers are so well organised - texts to confirm pick up times,... See more
Steven was very knowlegable about the destination and spent time finding best flight options and hotel stays. Spoke with Amber the next day and she completed the booking with suitable cabins on th... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
84K reviews
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So easy to book with
So easy to deal with all questions answered really pleasant to deal with
1 August 2026
Fantastic customer service
We received an amazing experience from Joanne.
Her customer service was fantastic. Thank you.
1 August 2026
Jo was very helpful
Jo was very helpful, patience and friendly. Did not feel rushed and said we could contact anytime if we have question.
28 July 2026
Everything explained well
Everything explained well
Very straight forward with plenty of information 👍
1 August 2026
Very good personal service from William…
Very good personal service from William - who went out of his way to help😁
30 July 2026
Easy booking and follow up service
31 July 2026
Great experience
Dom was very pleasant and went through various options with us, he told us about codes relating to room features and suggested the better option for us.
31 July 2026
Friendly & Informative
Charlotte made the booking process very easy, was informative & helpful without being pushy. She responded quickly to our request to price a different aircraft carrier & nothing seemed too much trouble for her. Charlotte's friendly & bubbly approach was a breath of fresh air.
31 July 2026
Easy to book very friendly and helpful
Easy to book very friendly and helpful. But very hard to download the Cruise details
17 July 2026
Thank you so much Iglu Cruises for a…
Thank you so much Iglu Cruises for a fantastic holiday. From start to end the organisation of all the hotels and travel arrangements were first class. The hotels were great, the one in Vancouver was amazing, wish we had had more time there. Everything worked so well. We enjoyed Canada and the Rocky Mountaineer so much the cruise to Alaska was great to. Booking was easy and when we did have an issue the resolution was quick.
7 July 2026
Unprompted review
Kevin at Igloo was really good and…
Kevin at Igloo was really good and spent time changing things I wanted different such as flights and hotels. I am happy with my cruise we have now booked. Thank you Kevin
31 July 2026
Very efficient and came back with…
Very efficient and came back with accurate information very quickly.
24 July 2026
Marie was very helpful not pushy at all…
Marie was very helpful not pushy at all I had to change the date after she had worked it all out but Marie sorted out another date for us
Would definitely use again
31 July 2026
Highly recommend
Booked today with Iglu and very pleased with the customer service from all three staff that I dealt with.
The price was fantastic and we’re really looking forward to the cruise
31 July 2026
Thank you Iglu.
Alex Pereira was really helpful at booking our cruise and was able to discuss different options that we may be interested in to enhance our holiday. It is a special holiday for our 30th Wedding Anniversary so Thank you.
31 July 2026
Booking experience was great
Booking experience was great. The 72 hours awaiting confirmation no so good
24 July 2026
Excellent experience
Daniel explained everything perfectly and answered any questions we had.
Smooth booking process and felt like a personalised experience.
Thanks
24 July 2026
First class service
First class service in booking our cruise couldn't ask for more, thank you Sarah.
31 July 2026
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