Iglu Cruise Reviews 

I had my car parking booked in a multi story car park for my cruise from the Horizion Terminal,i was told by iglu it was about a ten minute walk to the Horzion Terminal.
with a week or so to go before our departure i decided to check the route we would need to take from the car park to the terminal.
It was about a 10-12 minute drive, walking much longer.I contacted iglu and was helped by Dimpna who rearranged parking with a meet and greet service,Thanks Dimpna,you have made our day with your going the extra mile.

We did a quote online and had to phone Iglu as we had a couple of queries. Seb was extremely helpful and even found us another cabin on a better deck. We have booked quite a few cruises now with Iglu and they are always our first go to option due to price and customer service.

Hannah was very polite, friendly and helpful. Very helpful on all questions.

The details were entered incorrectly for 4 of the passengers. I spent nearly an hour on the Iglu live chat giving the correct information and only 2 of the errors were amended. Three days later I telephoned to get these corrected and I was on the phone over an hour. One of these was corrected so I emailed 2 days ago to ask for the last one to be corrected, I am still waiting for this to happen! Extremely poor.

Excellent help given as always

Good price and very easy to make the booking

Ian was extremely helpful and professional in all aspects, finding us exactly what we were looking for and dealing with our booking quickly and efficiently, felt in very safe hands, thank you.

Gary is a credit to P&O cruises he was so kind & helpful & also very polite.

Very personalised and thoughtful. Went over and beyond what he had to do. Thankyou so much Ian.

Speedy service… used iglu cruises before & always go back to them.

Friendly and efficient service. Great knowledge of the industry. 4th time using iglu and will use again for my next cruise.

David was exceptionally helpful in finding us the cruise we wanted and the staterooms that matched our requirements .
He also found us flights that we convenient to us as well .
David was due to finish work at 10pm but remained with us until 10:45PM in order to complete our booking What a star .

Excellent service and feedback

It has been a very smooth and pleasant experience, will definitely book with Iglu again in the future.

Outstanding the speed of response to my enquiry. The quotes sent covered all my requests.
Booking process, clear and made simple

Knowledgeable staff, who spent time explaining about different aspects of the cruise.
He did not hurry us into making a decision, unlike other cruise booking websites who just seemed glorified sales people.

Always had good service from Iglu. Unfortunately on this occasion I feel let down on their site they say they will always price match. So on this occasion I asked about price matching. All I got was we can't match that . Sorry. Am not sure what more I can tell you. I had a price for a cruise. I rang iglu to see if they would price match it . I did send them my quote. All i got was we can't match that. Which isn't what they say on their website.

jamie was very helpful and patient

Easy online booking process. Good communication with help readily available.

Very quick response by telephone. Excellent help in changing booking.