Iglu Cruise Reviews 

Friendly and efficient service. Great knowledge of the industry. 4th time using iglu and will use again for my next cruise.

David was exceptionally helpful in finding us the cruise we wanted and the staterooms that matched our requirements .
He also found us flights that we convenient to us as well .
David was due to finish work at 10pm but remained with us until 10:45PM in order to complete our booking What a star .

Excellent service and feedback

It has been a very smooth and pleasant experience, will definitely book with Iglu again in the future.

Outstanding the speed of response to my enquiry. The quotes sent covered all my requests.
Booking process, clear and made simple

Knowledgeable staff, who spent time explaining about different aspects of the cruise.
He did not hurry us into making a decision, unlike other cruise booking websites who just seemed glorified sales people.

Always had good service from Iglu. Unfortunately on this occasion I feel let down on their site they say they will always price match. So on this occasion I asked about price matching. All I got was we can't match that . Sorry. Am not sure what more I can tell you. I had a price for a cruise. I rang iglu to see if they would price match it . I did send them my quote. All i got was we can't match that. Which isn't what they say on their website.

jamie was very helpful and patient

Easy online booking process. Good communication with help readily available.

Very quick response by telephone. Excellent help in changing booking.

Messages from Iglu via Fred Olsen were confusing. Some I didn't receive.
Would re think booking a cruise via an agent in future

Katie was very attentive, responsive and clear. Provided us with different options as well.

Danielle was very helpful and pleasant. She did a very professional job and we felt that she had our best interests at heart.

My initial contact was online but I needed to speak to someone on the phone to resolve my issue as there were time constraints associated with it. The customer support staff were understanding and walked me through the process of switching my original booking. They informed me of the financial impact and helped me to get the booking switched to the new one I wanted and ensured the provider changed the booking. I was provided with new reference numbers and future payment dates. A stressful situation was made less stressful and I felt relived that everything went smoothly and was resolved by the customer support team.

Great prices for cruise. even better than cruise companies

All very straight forward . Explained everything .

Absolutely brilliant experience, William Stacey is extremely knowledgeable and so helpful. I will have no problem booking our next cruises with Iglu. Thank you

Dom has assisted me on 2 recent bookings and he has been excellent. He is always polite and helpful

Seb was amazingly efficient making us feel listened too and ensuring we achieved the holiday we wanted .
We feel the booking process was navigated with care and attention in a very professional manner.

Professional & informative service from William, Thank you.