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Iglu Cruise Reviews 

83,893
•
TrustScore 5 out of 5

4.8

Cruise Agency
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Review summary

Created with AI, based on recent reviews

Reviewers consistently had a great experience with this company, often commending the staff for being exceptionally helpful, patient, and knowledgeable. Many people found the booking experience to be smooth, easy, and efficient, frequently highlighting the competitive and reasonable prices offered. Consumers appreciate the professional and friendly approach of the customer service team, making interactions pleasant and ensuring their needs are met. However, some customers also noted issues with booking specific components like transfers, finding that these were sometimes not confirmed as expected or that free options were unavailable. A few other people also felt that prices could increase between the initial quote and final booking, or that there were discrepancies. Additionally, some reviewers experienced difficulties reaching customer service, citing long wait times for phone calls or online chat responses.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Booking process

Customers had positive experiences with the booking process, often describing it as easy, smooth, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and knowledge of staff who... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being pleasant,... See more

Price

Reviewers mention positive feedback about price, consistently finding competitive deals and good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iglu transfers were first class private executive minibus to and from ship. Cruise was Mediterranean travelling through Italy Greece Croatia Turkey & Montenegro. Excellent ports plenty to see and do.... See more

Rated 5 out of 5 stars

Having never taken a cruise holiday before and this will be our first one! I was quite apprehensive but after talking to Megan ( Travel advisor at Iglu Cruises)she was able to answer the many question... See more

Rated 5 out of 5 stars

We use Iglu often usually for bigger holidays. We saw a Marella short cruise and were going to book online. Decided we might like cruise and stay onto a re positioning cruise, so phoned and spoke t... See more

Rated 5 out of 5 stars

We chose to book our cruise by phone rather than online as we had a number of questions. (It was the second time that we had used Iglu). We were pleased that we chose this option as Sue Thomas, our ag... See more

Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form. 

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.

Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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4.8

All reviews

(83,893)

18,296 reviews in the last 12 months

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Rated 5 out of 5 stars

Molly May was extremely helpful and…

Molly May was extremely helpful and very informative. She had travelled with the same cruise line (Oceania) within the last few weeks and was, therefore, able to give a first hand view of her experiences. This is the second cruise we have booked with Iglu which speaks for itself

25 July 2026

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