Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
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Review summary
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Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
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Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
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I had an excellent rapport with you're…
I had an excellent rapport with you're colleague who answered all my concerns fully. He also explained everything to me in a language that I understood taking into consideration my age. He was courteous and patient with me and I appreciate his help.
22 May 2026
Reply from Hughes Insurance
Thank you very much for your kind words. I’m delighted to hear that my colleague provided you with clear and patient assistance, and that you felt comfortable throughout the process. We always strive to ensure our customers fully understand everything, regardless of age, and your feedback means a lot to us.
If you have any further questions or need additional help, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your wonderful feedback! We're delighted to hear that you found our insurance options both affordable and that our team was friendly and helpful.
If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Benjamin was very patient and pleasant…
Benjamin was very patient and pleasant with my elderly uncle, when completing his car insurance.
28 May 2026
Reply from Hughes Insurance
Thank you for sharing your positive experience. We're delighted to hear that Benjamin was patient and pleasant while assisting your elderly uncle with his car insurance.
If you have any questions or queries regarding the policy, feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that you found our service polite and clear.
If you have any further questions or need assistance regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Well I returned to Hughes insurance…
Well I returned to Hughes insurance after 3 years , I had been a faithful customer of 20 years up until then and you just weren’t competitive.
Spoke to a lovely guy Ryan who arranged my new insurance policy.
27 May 2026
Reply from Hughes Insurance
Thank you for taking the time to share your experience with us. We're delighted to hear that you have returned to Hughes Insurance and that Ryan was able to assist you with arranging your new policy. We truly appreciate your loyalty over the years and are committed to providing competitive and reliable service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to provide a review and for rating us a 5* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
Hughes insurance was the cheapest by…
Hughes insurance was the cheapest by far offering all i needed for my car insurance. Easy and painless to ring and pay for and polite and professional staff.
28 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that you found our service easy and that our staff were polite and professional.
If you have any questions or queries regarding your policy, please feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
Staff very friendly and it's good to…
Staff very friendly and it's good to speak to someone local.
20 May 2026
Reply from Hughes Insurance
Thank you for your feedback! We're glad to hear that our team provided friendly service and that you appreciated speaking with someone local.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Fantastic Stephanie was so helpful
Fantastic Stephanie was so helpful, everything was perfect
27 May 2026
Reply from Hughes Insurance
Thank you so much for your kind feedback! We're thrilled to hear that Stephanie was so helpful and that everything was perfect with your experience.
If you need any further assistance or have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind words. We're glad to hear that you found our service very clear and friendly. If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
The member of staff was very helpful…
The member of staff was very helpful and guided me through the application process
19 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that our member of staff was helpful and guided you smoothly through the application process. We strive to make things as easy as possible for our customers, and it's great to know we achieved that for you.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Great customer service
Great customer service, website easy to navigate, easy to understand information. Great service
27 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found our customer service excellent and our website easy to navigate and understand. Your satisfaction means a lot to us, and we're always here to assist you with anything you need.
Kind regards,
Michelle @ Hughes Insurance
Very reasonable prices and very easy to…
Very reasonable prices and very easy to deal with
20 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our prices reasonable and our service easy to deal with.
If you ever need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Michelle @ Hughes Insurance
All members of staff were super…
All members of staff were super friendly and helpful. Special mention to Catherine who was professional, informative, friendly and highly efficient.
20 May 2026
Reply from Hughes Insurance
Thank you for taking the time to share your experience with us on Trustpilot. We're delighted to hear that all our staff were friendly and helpful, and we'll be sure to pass on your special mention to Catherine. She will be pleased to know her professionalism and efficiency made a positive impression.
If you need any further assistance or have any questions related to your policy, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Reply from Hughes Insurance
Thank you very much for your positive feedback. We're delighted to hear that you found us very good at arranging and explaining things. We always aim to provide clear and helpful service to our customers.
If you need any further assistance with your policy or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Competive pricing an all i needed in…
Competive pricing an all i needed in policy,and local.
19 May 2026
Reply from Hughes Insurance
Thank you for your feedback. We're pleased to hear that our competitive pricing and local service met your needs
If there is anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Hughes Insurance a better price
I have returned to Hughes Insurance after many years as they hadn't been just as competitive as others. They are now coming up to the top of insurance search engines again. They are still not the cheapest but you get the full package including breakdown insurance included. I used compareni as I live in N.Ireland unfortunately I couldn't pay online so I had to call. Even doing this you are calling someone based in N.Ireland which is good because it's easier to understand each other. I hope they continue to be competitive as I prefer to buy local. Hughes wasn't the top price but for me local contact and a proven name in insurance was my main choice.
23 May 2026
Reply from Hughes Insurance
Thank you for sharing your recent experience. We're delighted to hear that you've returned to Hughes and appreciate the value of the full package, including the breakdown insurance. It's great that the service in Northern Ireland has been convenient and accessible for you.
If you have any questions or need further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your feedback. I’m very sorry to hear that you have found your experience with us to be stressful and upsetting. That is certainly not the impression we want to leave with our customers.
We take privacy very seriously and aim to provide helpful advice without causing any inconvenience. I have spoken to the relevant department in relation to your policy and they have confirmed that they have attempted contact and have left you a voicemail earlier today to clarify some details on your policy.
If you have any further questions or queries, please do not hesitate to contact us.
Kind regards,
Michelle @ Hughes Insurance
Very professional
Very professional, helpful and costumer focused.
The staff member I dealt with was patient and provided me with information that benefited me.
15 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that you found our service professional, helpful, and customer-focused. It's great to know that our staff member was patient and provided you with information that truly benefited you.
If you have any questions or need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very helpful staff
Very helpful staff. All questions answered. Very patient approach, but price a bit uncomfortable
21 May 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us. We're pleased to hear that our team was able to assist you thoroughly and with patience.
We understand that pricing can be a concern, and we appreciate your feedback. Please know we always aim to balance quality service with competitive rates.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
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