Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
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Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are delighted that you were pleased with our competitive pricing and that our team looked after you so brilliantly with their helpful service.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Hughes Insurance
No hassle just straight forward
29 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are delighted that you found our entire process completely simple and that everything was sorted out for you without any fuss.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Hughes Insurance
The reminder, quotation of my price and business arrangement of purchasing an annual Insurance policy
Renewal of policy, made easy with the
Information received. I completed payment on the telephone.
28 August 2026
Reply from Hughes Insurance
Thank you for taking the time to share your feedback with us.
It is fantastic to hear that your recent policy continuation went smoothly and that our written updates made everything straightforward to finalize over the phone.
If there is anything else we can ever help you with, please feel free to get in touch.
Kind regards,
Leanne @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your thoughts with us.
It is wonderful to hear that you had a great experience with our team and were pleased with the value of your policy.
If you ever need anything else, please do reach out.
Kind regards,
Leanne @ Hughes Insurance
I went on line and completed a…
I went on line and completed a straioght forward application. I got a considerable saving on a phone application for a policy with Hughes made earlier- I am always keen to support local business and this was very easy
26 August 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us today.
It is brilliant to hear that setting up your cover on our portal was so smooth and that you managed to secure a much better price than your previous phone quote while keeping your business local.
If there is anything else we can do for you, please reach back out.
Kind regards,
Vicky @ Hughes Insurance.
Excellent service from a very pleasant…
Excellent service from a very pleasant and knowledgeable person
27 August 2026
Reply from Hughes Insurance
Thank you for sharing your positive feedback with us.
It is fantastic to know that our advisor made such a great impression while guiding you through everything today.
If there is anything more we can assist with, please do get in touch.
Kind regards, Tahara @ Hughes Insurance
Very helpful and pleasant advisor along…
Very helpful and pleasant advisor along with a good price
27 August 2026
Reply from Hughes Insurance
Thank you for sharing your thoughts with us.
It is wonderful to hear that our advisor made such a great impression and that you were pleased with the quote you received.
If you ever require any further support from us, we are always on hand to help.
Kind regards, Tahara @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your feedback with us.
We are delighted to hear that you had a smooth experience with our team and found comprehensive protection for your vehicle at a competitive rate.
If there is anything else we can do to support you moving forward, please feel free to reach out.
Kind regards,
Rachael @ Hughes Insurance
Great sevice from Hughes Insurance.
Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages that seemed to be competitive, but did not provide the cover I had requested. He answered my questions patiently and I felt reassured that I was buying the right policy. The price was competitive and offered many extras.
27 August 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us.
It is wonderful to hear how thorough and attentive Ryan was while walking you through the finer details of your new motor policy, ensuring you received full protection without missing out on any essential features.
If you ever need anything else in the future, please feel free to reach out to us.
Kind regards,
Vicky @ Hughes Insurance
Great service.
27 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave feedback about your experience.
We are delighted to learn that you had such a seamless journey with us.
If you ever need any additional support, our team is always on hand to help.
Kind regards, Tahara @ Hughes Insurance
Took time to explain all my queries…
Took time to explain all my queries etc. gave me time to process them as a well as being friendly and did not hurry me.
Price was a good deal less than my previous provider.
25 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that our team was friendly and patient and took the time to explain everything to you without making you feel rushed. It is also fantastic to know that we were able to offer you a price significantly lower than your previous provider.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
Firstly it was a pleasure to speak with…
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the right policy for me, even got the introductory cost down. Brilliant at her job, thank you.
25 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
It is wonderful to hear that you had such a great experience speaking with Sam and that she made finding the right policy straightforward, stress-free, and affordable.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
Insurance Quote
We found the advisor very helpful and did his best to get us the best price the service was very good.
24 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave a review!
We're delighted to hear that you found our advisor so helpful and that you received very good service while securing the best price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
Very clear information and fair quote.
19 August 2026
Reply from Hughes Insurance
Thank you for your positive feedback!
We’re pleased to hear that you found the information clear and were happy with the quote provided.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Hughes Insurance
Tony and Benjamin both very helpful…
Tony and Benjamin both very helpful and professional in helping me to obtain the best possible Car Insurance deal . Everything was explained and advised very clearly.
22 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are absolutely delighted to hear that Tony and Benjamin looked after you so brilliantly, ensuring you secured the finest market rate for your vehicle. It is also wonderful to know that every single detail was communicated with complete clarity to give you total peace of mind.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Hughes Insurance
Your colleague was very helpful and…
Your colleague was very helpful and friendly. Explained everything. Though my insurance is more expensive than last year that's the way with everyone.
21 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We really appreciate your comments and are glad to hear that your experience with your advisor was helpful and friendly. We also appreciate your understanding regarding overall industry price increases this year.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you find Hughes brilliant and appreciate your positive feedback!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
Constant administration errors
Constant administration errors. Daily phone calls about issues that have already been resolved. Letters about unpaid fees in error. Over charged and refunded for an no fault accident. Huges are a broker so they just blame everything on the provider and take no responsibility.
20 August 2026
Unprompted review
Reply from Hughes Insurance
Thank you for your feedback. We're sorry to hear that you've been left feeling frustrated by your experience and appreciate you taking the time to share your concerns.
We understand how disappointing it must have been to receive repeated contact regarding matters you believed had already been resolved, as well as communications about charges that were later found to be incorrect. We also appreciate that being charged and then refunded following a non-fault incident would naturally raise questions and concerns.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
If you would like to discuss your concerns or log a complaint, please contact us direclty and out team can get this raised for you.
Kind regards
Chelsea @ Hughes Insurance
Curtis was very helpful and not…
Curtis was very helpful and not overbearing. He explained the extra benefits of the policy very well
20 August 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're glad to hear that Curtis was so helpful and provided a balanced service without being overbearing, taking the time to clearly explain your policy's extra benefits.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
I found it easy to understand and…
I found it easy to understand and followed instructions.
19 August 2026
Reply from Hughes Insurance
Thank you for your feedback! We’re pleased to hear that you found the process easy to understand and the instructions clear. We always aim to make things as simple and straightforward as possible.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Hughes Insurance.
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