your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
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Review summary
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Reviews shaping this summary
Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
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Highly recommend
Easy to order, efficient quick delivery and great quality products, thank you!
20 April 2026
Reply from hotline.co.uk
Thanks for your review.
Brilliant to hear you found everything simple to order and that the notebooks and pens arrived quickly and met your expectations. That combination of speed, quality and ease is exactly what we aim to deliver on every order.
When you’re ready to top up, you can re-order the same products in just a few clicks through your online account, making it even quicker next time.
Thanks again,
Customer Support
Easy communication for a repeat order…
Easy communication for a repeat order with the artwork eventually finalised. Only slight error was the font size was printed smaller than previously done.
9 April 2026
Reply from hotline.co.uk
Thanks for your review, James.
Great to hear the repeat order process was smooth and that communication was easy. We aim to keep everything straightforward, especially for returning customers.
We’re sorry to hear the font size wasn’t quite as expected on this run. As this hadn’t been raised with us before, we’d be happy to look into it further for you. Alternatively, for future orders we can adjust the artwork to increase the text size and better match your previous design.
Thanks again for your continued orders, we really appreciate it.
Thanks
John
Customer Support
Really easy to deal with
Really easy to deal with, no fuss and a competitive price that swung it
28 April 2026
Reply from hotline.co.uk
Thank you for the great feedback.
We’re really pleased to hear you found everything easy and straightforward. Clear ordering and competitive pricing are a big part of what we offer, so it’s great to know that made the difference.
We also provide free 20 minute Visual Proofs™, so you can see exactly how your logo will look before placing your order, keeping things simple and low risk.
Thanks again for choosing Hotline. We look forward to helping with your next order of branded promotional products.
Thanks,
Customer Support
Very helpful
28 April 2026
Reply from hotline.co.uk
Hi,
Thanks for your review and for coming back to us again for your full colour mugs, it’s really appreciated.
Great to hear you found the team helpful. We focus on keeping everything straightforward, from artwork through to delivery, so you can order with confidence. The free 20 minute Visual Proof is there to make sure everything looks exactly right before you go ahead.
If you need more for your next project, you can quickly reorder through your account in just a few clicks.
Thanks again,
Customer Support
So simple to use
27 April 2026
Reply from hotline.co.uk
Hi Mick,
Thanks for the review and for placing another order with us. Great to see you coming back again for your biodegradable carrier bags.
Really pleased to hear it’s been simple to use. The “buy again” feature in your account is there to make repeat orders quick and hassle free, especially when you’re reordering the same product.
If you ever want to make any changes, you can still check everything with a free 20 minute Visual Proof before ordering, so you know exactly how it will look.
We appreciate the orders :)
Thanks,
John
Customer Support
Great service
Simple process on the website, really great product, just what I hoped it would be and excellent customer service. Thank you.
17 April 2026
Reply from hotline.co.uk
Thanks for the great review.
Glad the website was easy to use and everything came together just as you expected. Those 100% cotton tote bags are a solid choice for quality and print clarity, so it’s good to hear they delivered.
We also offer free 20 minute Visual Proofs™, so you can see exactly how your design will look before ordering. It keeps things simple and low risk, especially for repeat orders or new artwork.
If you need more printed tote bags or other branded products, we’re here to help.
Thanks again,
Customer Support
The price was right
The price was right, the order was quick and the print was clearer than I expected. Thankyou!
3 April 2026
Reply from hotline.co.uk
Hi James,
Thanks for the great feedback. Glad to hear the price, speed and print quality all delivered, especially that the print came out even clearer than expected.
We’re pleased the Visual Proof helped you see exactly how your design would look before going ahead. It’s all about keeping things simple and making sure there are no surprises.
Appreciate you choosing Hotline and hope we can help again soon.
Thanks
John
Customer Support
Reply from hotline.co.uk
Hi Janet
Thanks for taking the time to leave a review.
Really good to hear the ordering process was quick and straightforward, and that your delivery arrived so quickly.
We appreciate your order and hope to see you back on the website again soon.
Thanks,
Customer Support Team
Great merch really well manufactured
Great merch really well manufactured, great bit of merch.
31 March 2026
Reply from hotline.co.uk
Hi Nick,
Thanks for taking the time to leave a review.
Great to hear you’re happy with the quality of the finished merchandise. Making sure every item is well manufactured and arrives exactly as expected is a big focus for us, so it’s good to know that came through in your order.
That consistency between the Visual Proof™ and the final product is exactly what we aim for, so you know what you’ll receive before you order and pay.
Really appreciate you sharing this.
Thanks again
Customer Support Team
Great quality products received
Great quality products received. Process and delivery was a quick turn around too.
31 March 2026
Reply from hotline.co.uk
Hi
Thanks for taking the time to leave a review.
Great to hear you were happy with the quality of the products and that everything moved quickly from order through to delivery. That’s exactly how we want it to feel, straightforward, reliable, and delivered without delay.
Really appreciate your order and support.
Thanks,
Customer Support
Very efficient reordering service on…
Very efficient reordering service on this occasion.
The product is excellent value for money and high quality.
Overall, the company offers an excellent and highly efficient service with a great range of attractive products for PR purposes.
22 April 2026
Reply from hotline.co.uk
Hi Chris
Thanks for taking the time to leave such a detailed review.
Great to hear the reordering process was straightforward and efficient, that’s exactly how it should feel when you come back to order again. It’s also really good to know the product quality and value stood out, as that’s something we put a lot of focus on across our range of promotional products.
We appreciate your continued support and look forward to helping with your next order.
John
Customer Support
Customer service here is second to none…
Customer service here is second to none and very quick to respond to emails its a pleasure to be able to email a company and they get straight back to you
21 April 2026
Reply from hotline.co.uk
Hi Lee,
Thanks for taking the time to leave this, it’s really appreciated.
Fast, clear email responses are a big part of how we run things at Hotline. When you need answers or updates, you should get them quickly without having to chase, so it’s great to hear that came through in your experience.
We keep everything moving through our team and systems so from your first enquiry through to your Visual Proof and order, you’re always getting prompt replies and clear next steps.
Thanks again for the feedback and for choosing Hotline.
John
Customer Support
Positive experience of Oyster Card Wallet
Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request.
I’ve paid for a sample to be sent to me and it will arrive within five working days.
20 April 2026
Reply from hotline.co.uk
Hi Donna,
Thanks for taking the time to share this, really good to hear the Visual Proof came through quickly and looked spot on.
Great choice with the Oyster card style as well. While sample delivery times can vary depending on the item, we always aim to get things out as quickly as possible, and often sooner than quoted.
We’ll make sure everything stays on track.
Thanks again
Customer Support
Absolutely brilliant customer service
Absolutely brilliant customer service, prompt replies and quick at the visuals. I needed something really short notice and with their express delivery they were able to do this for me.
20 April 2026
Reply from hotline.co.uk
Hi there,
Thanks for taking the time to leave such a detailed review.
It’s great to hear the team could move quickly for you, especially with a short deadline. Fast, clear communication and getting your Visual Proofs turned around quickly is exactly what we focus on, so it’s good to know that made a difference.
I’m also pleased the express delivery option worked well and helped you get everything in time. That combination of speed and visibility before you order is what we aim to make feel straightforward and reliable.
Really appreciate your order and the feedback.
Thanks again,
Customer Support
Excellent Service.
27 March 2026
Reply from hotline.co.uk
Hi Fiona,
Thanks for the review.
Really good to hear everything came through smoothly and you had a great experience with the service.
We appreciate you choosing Hotline and look forward to helping again.
Kind regards,
Customer Support
Good customer service quick replies
Good customer service quick replies
Changed and improved my artwork i had sent in .
Would definitely be looking to use this company again
17 April 2026
Reply from hotline.co.uk
Hi DropZone,
Thanks for taking the time to leave a review.
Great to hear the team were quick to respond and helped refine your artwork. That’s exactly what our Visual Proof process is there for, so you can see and tweak everything before you order and pay.
Really appreciate you saying you’d use us again. We’ll be ready when you are.
John
Customer Support
Customer service is great
Customer service is great. It was so easy to reorder a product. Fast efficient service.
15 April 2026
Reply from hotline.co.uk
Hi Joyce
Thanks for taking the time to leave a review.
Really good to hear reordering was so easy and that everything came through quickly and efficiently. That’s exactly how it should feel.
We really appreciate your continued orders and support.
Thanks,
Customer Support
Straightforward ordering
13 April 2026
Reply from hotline.co.uk
Hi Phil
Great to hear everything felt straightforward. That’s exactly what we’re aiming for when it comes to ordering promotional products online.
From getting a quick Visual Proof to placing your order, it should all feel clear and easy, so you can move ahead with confidence.
Thanks again for the review, we really appreciate it.
Customer Support
very easy to use
13 April 2026
Reply from hotline.co.uk
Hi Andrew,
Thanks for the review, great to hear our website was easy to use when ordering your promotional products.
Thanks again for your order.
John
Customer Support
Reply from hotline.co.uk
Hi
Really appreciate you sharing this.
Keeping things effortless and getting your Visual Proof™ to you quickly is exactly what we aim for, so it’s great to hear that came through.
Thanks again for the review.
John
Customer Support
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