your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
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Review summary
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What people talk about most
Reviews shaping this summary
Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from hotline.co.uk
Hi Brian
Thanks for your review, great to hear everything’s been smooth so far.
We’ve designed the whole process to be quick and straightforward, from seeing your logo on the product through to ordering online.
If you need anything as you go, just let us know, we're here to help.
Thanks
John Morrey
Customer Support Team
Impossible to speak to anyone
It’s all great if you have no queries but if you do good luck trying to get hold of anyone. No phone number, no one rings you and you can’t ring them. I lost a day trying to sort this out and only stayed with them as they had my artwork otherwise I would have gone to another company.
7 April 2026
Reply from hotline.co.uk
Thanks for your feedback, we really appreciate you taking the time to share it.
We’re sorry to hear this felt frustrating. Our Support Centre is designed so you can still get fast support when it matters, with messages picked up and responded to promptly by our UK based team with years of experience.
Handling everything in one place also means nothing gets lost or missed, and we have all the details straight away to resolve queries quickly and clearly.
We know this is a little different to some other companies, but we pride ourselves on an effortless, fast and efficient way of working. This goes hand in hand with our free 20 minute Visual Proof™, so you can see your logo on the item before you buy. It’s all part of making buying promotional products simple, from your first enquiry through to any pre-sale or after- sale queries.
We’re really pleased you chose to continue with your order. If there’s anything further you need, we’re always here and ready to help.
Thanks again for your feedback, it genuinely helps us improve.
Kind regards,
John Morrey
Customer Support
Slick process
I liked the fact that our logo was taken and the ability to view the items then straight to order - very slick process
31 March 2026
Reply from hotline.co.uk
Hi Pamela,
Thanks so much for the great feedback, we really appreciate it.
We’re glad you found the process slick. Being able to see your logo on the item before you buy, with our free 20 minute Visual Proof™, is a big part of what we do, so it’s great to hear that worked well for you.
Our aim is to make buying promotional products as straightforward as possible, from first click through to checkout, so it’s good to know we’re hitting the mark.
Thanks again for your order, we look forward to helping with your next branded merchandise project.
Thanks,
John Morrey
Customer Support
The only reason I gave this 4 stars was…
The only reason I gave this 4 stars was to say how much I spent and the way the items were packaged is atrocious. All my plastic bottles were on the floor. All the packaging was taped up. I have had to but containers to put my items in. I will definitely rethink before buying from hotline again. Pull yourselves together guys. You know you can do better than this
2 April 2025
Unprompted review
Reply from hotline.co.uk
Hi Bhavika,
Thank you so much for taking the time to leave your feedback, we really appreciate you being open and honest with us.
We're truly sorry to hear that your order didn’t arrive in the condition you expected. It’s disappointing to learn that the packaging didn’t hold up during transit, and we completely understand your frustration, especially after making a significant purchase. That’s not the experience we want for our customers, and we’re really sorry for the inconvenience caused.
We’re taking your comments seriously and have already shared them with our warehouse and despatch team to review our packing procedures and ensure this doesn’t happen again.
We’d love the opportunity to make this right and restore your confidence in Hotline, one of our customer service team members will be in touch shortly to help put things right and make sure your concerns are properly addressed
Thanks again for your feedback, it’s how we improve.
Kind regards,
The Hotline Team
Not happy with the quality of the product
I ordered printed cotton bags and these are the issues I encountered:
- many of them were having the design with print defects or not aligned (I contacted them back and they re-printed)
- they had a funny smell (probably due to the package), I needed to keep them a few weeks in airy spaces to eliminate some of it
- they presented lots of creases due to careless packaging
- loose threads that I had to trim, I had to take them one by one and check
- If washed, the bag (all models ordered) loose more than or about 2 cm in size
Even though they reacted and re-printed the faulty ones, I gave up using them as supplier due to overall poor quality of the items, which I do not feel like selling anymore. I remained with the impression that I lost all the money paid for this project.
10 November 2024
Unprompted review
Reply from hotline.co.uk
Hi there,
Thanks for taking the time to share your experience. I’m sorry you had issues with your order back in November 2024, that’s not the standard we aim for. As your review isn’t linked to a verified order, could you please email your order number and any other details to customerservice@hotline.co.uk
We take feedback like this very seriously and want to investigate straight away.
We look forward to hearing from you.
John Morrey
Customer Support at Hotline
Excellent SERVICE.
23 April 2025
Unprompted review
Super company to deal with!
Super company to deal with!
We recently enquired about some promotional pens for our business (Hykeham Chiropractic) and the service was excellent. Our proof images weren't quite as we were hoping, but the helpline was fantastic in helping us get the image laid out as we wanted.
Super easy to order after that and the pens arrived very quickly, packaged well and great quality.
Thank you.
18 November 2024
Unprompted review
Please remove your meaningless price promise
Our experience is that the price promise is absolutely meaningless.
We asked for a quote and even gave the current price that we're paying from a competitor (which is a standard price that's available to everyone) but all a waste of time.
Why make claims that you can't meet?
14 November 2024
Unprompted review
Reply from hotline.co.uk
Hi
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Our price match promise is designed to give customers the confidence they’re getting great value. If a competitor's quote is like-for-like and includes all costs (such as unit price, setup, artwork, delivery, and VAT), we are happy to match it.
We’d love the opportunity to investigate what went wrong in your case. Please reach out to us, sharing the competitor's quote you received, and we’ll look into it further.
We truly appreciate your feedback as it helps us improve.
Best regards
John Morrey
Hotline Customer Support
Service alright
Ordered printed bags in plenty of time for an event, the print wasn’t right and not aligned properly
They re-did them and I just received them in time.
Could’ve been improved with the event date in mind and faster delivery or a different solution to the problem would’ve been ideal.
6 November 2024
Unprompted review
Reply from hotline.co.uk
Hi Lisa,
Thank you for your feedback, and I’m glad to hear the bags are now as expected.
We understand the importance of having everything run smoothly, especially for your first event, and we’re truly sorry for any stress this caused. Once we were alerted to the print issues, we quickly collected the faulty bags and arranged an express reprint. While there was a discussion regarding a colour change, I can see you opted to keep the original design.
You shared your event date with us, and while we worked to resolve the issue promptly, we’re sorry for any confusion regarding the re-delivery timing. To ensure the replacement bags arrived in time, we arranged for a same-day delivery.
Our goal is always to provide prompt, reliable service, and we appreciate your honest feedback, as it helps us improve. If you’re open to adjusting your review, we’d be very grateful, as reviews are incredibly valuable to us and other customers. We’d love the chance to work with you again and ensure a seamless experience from start to finish.
Please don’t hesitate to reach out if there’s anything further we can assist with, and we hope your event is a great success!
Kind Regards
John Morrey
Hotline Customer Support
Let me down terrible with handouts
Let me down terrible with handouts for a major trade show blamed there courier and ended up cancelling the order and putting £300.00 of stock to recycle as it was to late me as I was tracking before they could get it to me
can i add that on the 11/11/2024 i had to chase up the refund still not received
28 October 2024
Unprompted review
Reply from hotline.co.uk
Dear John
Thank you for sharing your feedback. We're sorry to hear about the difficulties with your order's timing and the inconvenience it caused.
As discussed, we understand that the delay from UPS made it challenging to receive the items in time for your trip to Ireland. Though the order was dispatched on schedule, we were disappointed that our carrier’s processing delay impacted your plans.
We offered the choice to either fully refund the items or allow you to keep them at a 50% discount for future events. When we received confirmation that the items were no longer needed, we initiated the cancellation and return, followed by a full refund to your account.
Upon hearing your preference to keep the items after the return was already processed, we explained that the products were being recycled so they wouldn’t go to waste. Thank you for understanding.
We’re also glad that the other item on your order for the GRS tote bags arrived on time and as expected. If there’s anything else we can do, please let us know, as we'd love to support your future events smoothly.
Kind Regards
John Morrey
Hotline Customer Support
The service has been absolutely…
The service has been absolutely brilliant! The option to see our logo on the products before purchasing is a stroke of genius. Even your office team was incredibly helpful with all my questions. A big thank you to everyone involved in processing my order :)
11 September 2024
Unprompted review
Avoid Hotline
Ordered pens, notebooks and bottles per their recommendations and designs.
Pens and notebooks arrived in time but print quality was extremely poor. They accepted the pens were and offered to refund right away. They did not accept that the notebooks were and I am still in dispute about this. I have never printed anywhere with this quality and having spent thousands of pounds with them, really regret buying from them. This has now held up things for us massively. Please stick to other printers.
6 September 2024
Unprompted review
Reply from hotline.co.uk
We're truly sorry to hear that you were not happy with your items. As soon as you raised the issue with our team, we worked to resolve it as quickly as possible. We offered to reprint the items with options that we felt would work better on your selected products or to collect them and provide a full refund. You opted for the latter, and we promptly arranged a collection and processed the refund for both the notebooks and pens without delay.
We sincerely apologise for the initial issues with your order, but we ensured to offer solutions that could resolve the situation swiftly. If you have any further concerns, please don’t hesitate to reach out to our team again. We're always here to help.
Thanks
Oliver Galpin
Managing Director
Hotline
Ordered branded tote bags and t-shirts…
Ordered branded tote bags and t-shirts through Hotline for a campaign and the customer service was absolutely exemplary. Their team were really communicative and helpful, and managed to turn around our orders on a tight deadline. Definitely recommend.
4 September 2024
Unprompted review
Excellent quick service
I don't write many reviews but Hotline pulled out all the stops to make sure the products arrived on time, especially when it was in a remote part of the UK. My client was really pleased with the quality of pens, notepads and Tote bags, especially with the tight deadline. Great customer service as well.
2 August 2024
Unprompted review
Excellent service and quality
Excellent service and very fast delivery. Great quality product too.
15 April 2024
First class service both in terms of…
First class service both in terms of delivery quality and pre-order assistance. Definitely use you again should the need arise.
Only issue is that the minimum order for tote bags is 50 and I only needed 25. Other than that great company!!!
11 April 2024
excellent service and product quality
Ordering was a simple process. kept up to date with my orders progress and delivery was on time and correct. Quality of the product was outstanding, I will definitely use Hotline in the future.
9 April 2024
The customer service from Hotline is…amazing
The customer service from Hotline is worth 10 stars!! Sometimes things don't always go to plan and it's how it is dealt with. I had a problem with some bags and although I only discovered it a couple of months after I received my order, it was dealt with extremely quickly and with no fuss. The service team kept me appraised all the way through and I received my replacement bags 5 days before expected.
This is one of the best sevices I have ever experienced.
All of their products are excellent and I but all my branded merchandise from Hotline.
19 April 2024
Unprompted review
Super customer service
Very responsive. Design art work provided/amended/approved within a few hours. Order delivered exactly on time. Super customer service.
21 April 2024
Unprompted review
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