your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
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Review summary
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What people talk about most
Reviews shaping this summary
Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Always very helpful and orders first…
Always very helpful and orders first class products highly recommend Hotline.
29 May 2026
Reply from hotline.co.uk
Hi,
Thank you for your continued support and for taking the time to leave a fantastic review.
We're delighted to hear that you've found our team helpful and that you're consistently pleased with the quality of the promotional products you receive. As a repeat customer, your recommendation means a great deal to us.
We really appreciate your loyalty and look forward to helping with your next branded merchandise project.
Kind regards,
Oliver
Managing Director
Very efficient
Very efficient. Very pleased with the swiftness of getting the proof. Looking forward to seeing the finished result.
28 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your continued support and for taking the time to leave another review.
We're delighted to hear you're pleased with the speed of our service and how quickly your Visual Proof™ was produced. As a repeat customer, it's especially rewarding to know that our proofing process continues to make ordering your branded merchandise straightforward and efficient.
We look forward to delivering the finished products and hope they exceed your expectations once they arrive.
Thanks again for choosing Hotline.
Kind regards,
John
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for your feedback.
We're sorry to hear you were unhappy with the delivery cost. For this order, express delivery was selected for both your promotional mini rugby balls and advertising logo bugs. We also offer lower-cost Standard and No Rush delivery options for customers who have more flexibility with their deadlines.
We always display delivery costs clearly before checkout so customers can choose the option that best suits their budget and timescale.
Thank you for giving Hotline a try and for taking the time to share your feedback.
Kind regards,
John
Customer Support
Great range of products
Great range of products, good value for money and easy user experience. Excited to get our swag for Cannes Lions!
26 May 2026
Reply from hotline.co.uk
Hi Rana,
Thank you for your 5-star review and for choosing Hotline for your first order of our SPF30 Sun Lotion with Carabiner.
We're delighted to hear you found our range of promotional products good value for money and that the ordering experience was straightforward. The SPF30 Sun Lotion is a popular choice for outdoor events, exhibitions and summer campaigns, making it a great fit for Cannes Lions.
We hope your branded sun lotions make a big impact at the event and look forward to helping with any future promotional merchandise requirements.
Have a fantastic time at Cannes Lions!
Kind regards,
Lucy
Customer Support Team
Prompt responses and quick turnaround…
Prompt responses and quick turnaround of feedback. I am very pleased with the mock-up and look forward to seeing the final product. I will update the review at that point.
26 May 2026
Reply from hotline.co.uk
Hi,
Thank you for your review and for choosing Hotline for your first order of full colour drawstring bags.
We're delighted to hear that you found our responses prompt and the turnaround on your Visual Proof™ quick and efficient. We know how important it is to see exactly how your branded drawstring bags will look before placing an order, so it's great to hear you're pleased with the mock-up.
We appreciate your confidence in us and look forward to delivering the finished bags. We hope the final product exceeds your expectations, and we'd love to hear your thoughts once they arrive.
Thanks again for choosing Hotline.
Kind regards,
John
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for taking the time to leave us a review.
It's great to hear that everything went smoothly from start to finish. We know customers value a straightforward ordering experience and fast delivery, so we're pleased we could provide both alongside a product that met your expectations.
We really appreciate your support and hope to be part of your next promotional merchandise project.
Best wishes,
Lucy
Customer Support
Quality Products from a quality company
Our products were of a high standard and were delivered promptly. Very happy to recommend this company.
1 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your fantastic review.
We're delighted to hear that you were happy with both the quality of your products and the prompt delivery. Providing high-quality branded promotional products backed by reliable service is exactly what we strive for, so it's great to know we delivered on both.
We really appreciate your recommendation and thank you for choosing Hotline. We look forward to helping with your next promotional merchandise project.
Kind regards,
Lucy
Customer Support
Excellent service quick helpful
Excellent service quick helpful. Haven't received product yet but Excellent service very happy so far
25 May 2026
Reply from hotline.co.uk
Hi,
Thank you for taking the time to leave us a 5-star review and for choosing Hotline for your first order of Express Cotton Tote Bags.
We're delighted to hear that you've found our service quick, helpful and efficient so far. Providing fast responses and making the ordering process as straightforward as possible is something we work hard to deliver.
We’re confident you'll be pleased with the quality of your printed cotton tote bags when they arrive. Thank you again for your order and for placing your trust in us for your promotional bags.
We look forward to helping with your next project.
Kind regards,
Customer Support
Very speedy service.
30 April 2026
Reply from hotline.co.uk
Hi,
Thanks for your 5-star review.
We're delighted to hear you were happy with our speedy service. At Hotline, we know how important fast turnaround times are when ordering promotional products, so it's great to know we delivered on that for you.
Thank you for choosing Hotline.co.uk and we hope to help with your next branded merchandise order.
Kind regards,
Lucy
Customer Support Team
Reply from hotline.co.uk
Hi,
Thanks for your 5-star review and for choosing Hotline for your first order.
We're delighted to hear that you were pleased with the fast service, print quality and value for money. We work hard to provide high-quality printed promotional products at competitive prices, so it's great to know we delivered on all three.
We really appreciate your feedback and look forward to helping with your next branded merchandise project.
Kind regards,
Lucy
Customer Support
Great service
Great service, very easy to use online & alterations were made to my requirements.
Would highly recommend
21 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your 5-star review and recommendation.
We're delighted to hear you found our online ordering process easy to use and that we were able to make the alterations you needed. Our team works hard to ensure every customer receives a personalised service and a product that matches their requirements exactly.
Thank you for choosing Hotline. We really appreciate your recommendation and look forward to helping with your next order of promotional products.
Kind regards,
John
Customer Support
Pens with Company Logo
Easy to use website.
You see a sample of your purchase including logo or whatever you have requested. In my case it was pens with our company logo. All done in a super quick fashion. They sent me 2 options. Ideal & would use this company again.
20 May 2026
Reply from hotline.co.uk
Hi Angela,
Thank you for your 5-star review and for choosing Hotline for your first order of our Curvy PLUS Digital Print Pens.
We're delighted to hear that you found our website easy to use and that the free Visual Proof™ process helped you see exactly how your branded pens would look before ordering. Providing multiple design options quickly is something we know our customers value, so it's great to hear this made the process straightforward for you.
We hope you're delighted with the finished promotional pens and look forward to helping with your next branded merchandise project.
Thanks again for your recommendation and for choosing Hotline.
Kind regards,
Lucy
Customer Support
website is easy to use and once design…
website is easy to use and once design was requested the response happened quickly. simple link to approve design proof and place order. have used Hotline for many years and also happy with finished product.
20 May 2026
Reply from hotline.co.uk
Hi Cathy,
Thank you for your review and for being a valued repeat customer over many years.
We're delighted to hear that you continue to find our website easy to use and that the design proof process was quick and straightforward. Our free Visual Proof™ system is designed to make ordering promotional products as simple as possible, from requesting artwork through to approving your design and placing your order.
It's especially rewarding to hear that you're also happy with the finished products. Repeat customers like you are incredibly important to us, and we appreciate the trust you've placed in Hotline over the years.
We look forward to helping with your next promotional merchandise project.
Kind regards,
Lucy
The Customer Support Team
Impressed
Very easy site to use, I tried multiple designs and every time it was quick and easy to access. We are very impressed with the speed and accuracy to the goods we received. We will be using them in the future. Thank you
29 April 2026
Reply from hotline.co.uk
Hi,
Thank you for your fantastic 5-star review and for choosing Hotline for your first order of branded A6 notebooks and Contour Pens.
We're delighted to hear that you found our website easy to use and that you were able to try multiple designs quickly and easily. Our free Visual Proof™ system is designed to make comparing different branding options straightforward, so it's great to know it helped you find the right products for your project.
We're also pleased that you were impressed with both the speed of delivery and the accuracy of the finished products. Providing high-quality promotional notebooks and printed pens with a fast, reliable service is something we take great pride in.
Thank you again for your kind words. We look forward to helping with your next order of promotional merchandise.
Kind regards,
Lucy
The Customer Support Team
Excellent Service and Quality , highly recommend
I recently ordered pens from this supplier and couldn’t be happier with the experience. The service was outstanding from start to finish. I requested a faster delivery, and they went above and beyond to ensure it arrived on time.
Their communication was excellent ,they responded to my emails quickly and handled all my delivery queries efficiently and professionally. It really made the whole process smooth and stress free.
As for the product, the quality is exactly as shown in the photos and description. I also really appreciated being able to see the logo on the product before placing the order, which gave me full confidence in what I was purchasing.
Overall, a fantastic experience. I would definitely use them again and highly recommend them to others!
6 May 2026
Reply from hotline.co.uk
Hi
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your first experience with Hotline was such a positive one. Getting branded promotional products delivered on time is often critical, so we're pleased we could help meet your deadline and keep you updated throughout the process.
It's great to hear that our communication made everything smooth and stress-free. We know how important it is to have quick answers when ordering personalised products, especially when delivery requirements change.
We're also pleased that you found our free Visual Proof™ helpful. Being able to see your logo on the Card and Wheat Ballpen before ordering gives customers confidence that the finished product will look exactly as expected, and we're glad this helped with your decision.
Thank you as well for your comments on the quality of the pens. We work hard to ensure our product descriptions, visuals and proofs accurately represent the final printed merchandise.
We really appreciate your recommendation and look forward to helping with your next order of branded pens, promotional products or custom merchandise.
Thanks again,
John
Customer Support Team
Fast and efficent dispatch
Fast and efficent dispatch. Kept in the loop at all times. Questions answered quickly.
28 April 2026
Reply from hotline.co.uk
Hi,
Thanks for the great review. We’re really pleased to hear your order was dispatched quickly and that you felt kept updated throughout the process.
Providing fast responses, clear communication and reliable delivery is really important to us, so it’s great to know that came across in your experience with Hotline.
Thanks again for choosing us for your branded promotional products and we hope to help again soon.
Thanks,
Customer Support
Top service
Really responsive and the products are always produced to a high standard. They gave me confidence that the design I submitted would look good on a tote bag and thankfully it did!
28 April 2026
Reply from hotline.co.uk
Hi James,
Thanks for the great review and for your continued orders with Hotline.
We’re really pleased to hear you were happy with both the service and the finished quality of your branded tote bags. One of the biggest concerns when ordering printed promotional products online is knowing how a design will actually look on the finished item, so it’s great to hear our team and free Visual Proofs™ helped give you confidence before production.
Making sure artwork is clear, well-positioned and suited to the product is a big part of the service we provide, especially on custom printed tote bags where design scale and print area can make a huge difference to the final result.
Thanks again for your support and we look forward to helping with your next order.
John
Customer Support
Reply from hotline.co.uk
Hi,
Thanks for your review. We’re really pleased to hear you found our pricing competitive and that your Visual Proofs™ were returned quickly.
We work hard to keep our promotional products competitively priced while still offering fast turnaround times, clear online pricing and free 20 minute Visual Proofs™ so customers can see exactly how their branded merchandise will look before ordering.
Thanks again for choosing Hotline and we hope to help again soon.
Thanks,
Customer Support
Service and speed.
19 May 2026
Reply from hotline.co.uk
Thanks for your 5-star review.
We’re really pleased to hear you were happy with both the service and speed of your order. Fast turnaround times, quick Visual Proofs™ and responsive support are a big part of what we focus on at Hotline, so it’s great to know that stood out.
Thanks again for choosing Hotline for your branded promotional products.
Customer Support
fast and efficient service and quality…
fast and efficient service and quality was amazing
18 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your review. We’re really pleased to hear you were happy with the fast service and the quality of your printed t-shirts.
For short-run full colour t-shirt printing, we know getting both the garment quality and print finish right is important, especially on a first order, so it’s great to hear the final result exceeded expectations.
We also try to make the ordering process as simple and low risk as possible with our free 20 minute Visual Proofs™, so customers can see exactly how their logo or artwork will look before going ahead.
Thanks again for choosing Hotline. We hope to help again with your next order of custom printed t-shirts and branded merchandise.
Thanks,
Customer Support
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