your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
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Review summary
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Reviews shaping this summary
Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Progressing through the website was not…
Progressing through the website was not complicated. The bags arrived in good time and quality of bags was good.
22 May 2026
Reply from hotline.co.uk
Hi Pauline,
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to navigate and that ordering your Chicago Jute Bags was a straightforward experience. It's great to know that your bags arrived promptly and that you were pleased with their quality. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Lucy,
Customer Support
Great service
Great service. You help in adapting the designs and taking on the changes was greatly appreciated.
The quality was good, the process was easy, and everything was delivered on time.
Will definately use you again in the future
20 May 2026
Reply from hotline.co.uk
Hi,
Thank you for taking the time to leave us a review.
It's fantastic to hear that our team was able to assist with your design updates and accommodate the changes along the way. We aim to make the ordering experience as straightforward as possible, so it's great to know the process was easy to navigate.
We're also pleased that you were happy with the quality of the finished products and that everything arrived on schedule. Thanks again for your support, and we look forward to working with you again in the future.
Kind Regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi Johnny,
Thanks for the fantastic 5-star review!
It's great to hear that you found our website easy to use and were happy with both the products and the speedy delivery. We really appreciate your repeat custom and your continued trust in Hotline.
We look forward to helping with your next promotional merchandise order.
Kind regards,
John
Customer Support
Everything was quick and easy
10 June 2026
Reply from hotline.co.uk
Hi,
Thank you for your 5-star review!
We're glad to hear that ordering your Express Cotton Tote Bags with 2-sided print was quick and easy from start to finish. It's great to know the process was smooth and straightforward, making it easy to get your order placed without any hassle.
Thank you for choosing Hotline for your first order. We hope your printed tote bags make a great impression, and we look forward to helping with future projects.
Kind Regards,
Lucy
Customer Support
Quick visuals
Hotline quickly procuded several visuals to help us choose the perfect custom pen design which were then easily ordered.
10 June 2026
Reply from hotline.co.uk
Hi Joe,
Thank you for your 5-star review.
We're glad the range of Visual Proofs™ helped you compare different options and find the perfect design for your custom pens. It's great to hear that the ordering process was straightforward once you'd made your choice. We appreciate your feedback and look forward to helping with your next branded merchandise project.
Kind Regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi David,
Thank you for your 5-star review. It's great to hear that you found our website easy to follow and that the service was professional throughout. We work hard to make the ordering process as straightforward as possible, so your feedback is much appreciated. Thank you for choosing Hotline, and we look forward to helping with your next project.
Kind Regards,
John
Customer Support
Clear ordering process and great support
I found the ordering process clear and the customer support excellent. I kept changing the design. The proofs were done in moments every time. I would definitely use Hotline again
9 June 2026
Reply from hotline.co.uk
Hi Erica,
Thank you for your 5-star review!
It's fantastic to hear that you found the ordering process straightforward and our customer support team responsive throughout. We know that getting the design just right can take a few revisions, so it's great to hear that your updated Visual Proofs™ were turned around quickly each time.
Providing fast proof updates and helpful support is a key part of what we do, and we're grateful you took the time to share your experience. Thank you for choosing Hotline, and we look forward to working with you again on future branded merchandise projects.
Thanks again,
Oliver
Managing Director
Excellent Customer service response…
Excellent Customer service response time and assistance !
9 June 2026
Reply from hotline.co.uk
Hi,
Thank you for your 5-star review and for choosing Hotline for your first order of our GRS Recycled Natural Cotton Tote Bags.
We're so pleased to hear that our customer support team was able to provide the quick response times and assistance you were looking for. We know how important it is to have support available throughout the ordering process, especially when placing a first order, so it's great to know we made a positive impression.
We hope you're delighted with your printed tote bags when they arrive, and we look forward to helping with any future branded merchandise projects.
Thanks again,
John
Customer Support
I wanted a way to commemorate my…
I wanted a way to commemorate my father's passing.
Hotline made the choice easy for me.
The service was easy to use and changes were suggested where necessary.
I have recommended Hotline to other friends.
3 June 2026
Reply from hotline.co.uk
Hi Alison,
I wanted a way to commemorate my father's passing.
Hotline made the choice easy for me.
The service was easy to use and changes were suggested where necessary.
I have recommended Hotline to other friends.
Kind Regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi,
Thanks for taking the time to leave a 5-star review.
It's great to hear that you found the service quick and easy. We work hard to keep the ordering and proofing process as straightforward as possible, so it's rewarding to know that came across in your experience.
We appreciate your support and look forward to helping with your next promotional merchandise order.
Kind regards,
John
Customer Support
Quick, easy ordering and proof approval
Quick, easy ordering and proof approval - which made the process of ordering multiple items a breeze
8 June 2026
Reply from hotline.co.uk
Hi Linda,
Thanks for your continued support and for leaving us another review.
Making the ordering process as smooth as possible is something we put a lot of focus on, so it's great that you found both the ordering and Visual Proof™ approval process quick and easy. When you're ordering multiple promotional products, keeping everything simple and organised can make all the difference.
We appreciate your repeat business and look forward to working with you again on your next branded merchandise project.
Kind regards,
John
Customer Support
Great products and a speedy delivery…
Great products and a speedy delivery would use again, found the whole proofing system really easy to use too, with fast amends made when requested.
14 May 2026
Reply from hotline.co.uk
Hi Sarah,
Thanks for taking the time to leave a review following your first order of our Curvy PLUS Pens and Full Colour Hampshire Mugs.
It's great to hear that both the products and delivery met your expectations. We know that ordering branded merchandise can sometimes feel uncertain, so we've worked hard to make the proofing process as simple and flexible as possible. We're glad the system made it easy to review your artwork and that any requested changes were handled quickly.
We appreciate your feedback and are delighted that you'd choose to order with us again. We look forward to helping with your next campaign, event or promotional giveaway.
Kind regards,
Lucy
Customer Support Team
Reply from hotline.co.uk
Hi Valerie,
Thanks for your review and for choosing our Silicone Printed Wristbands.
We're pleased to hear the wristbands were exactly what you were looking for and that you were happy with both the product quality and the clarity of the printing. We know how important it is for branded wristbands to look sharp and professional, so it's great to know they met your expectations.
We appreciate you taking the time to share your feedback and look forward to working with you again in the future.
Kind regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi,
Thanks for your review and for coming back to us for another order.
It’s great to hear that you’ve had another positive experience with our service. The Budget Promo Baseball Cap remains a popular choice for businesses, events and giveaways, so we’re pleased we could help once again.
We really appreciate your continued support and look forward to helping with your next branded merchandise order.
Thanks again,
John
Customer Support
Reply from hotline.co.uk
Hi Sam,
Thanks for taking the time to leave a review.
It's great to hear that ordering was simple, your products arrived on schedule, and the quality met your expectations. We work hard to make buying branded merchandise as straightforward as possible, so it's rewarding to know that was reflected in your experience.
Thank you for choosing Hotline. We appreciate your feedback and look forward to helping with your next promotional product order.
Kind regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for your review! It's great to hear that you love your order. We appreciate you choosing us for your first purchase and hope to work with you again soon.
Kind Regards,
Lucy
Customer Support
Great service and product…
Quick turnaround in providing quotes and samples, Easy ordering, great service
8 May 2026
Reply from hotline.co.uk
Hi,
Thank you for your 5-star review.
We're delighted to hear that you found the ordering process easy and were pleased with both the service and the product. Providing quick quotes, fast Visual Proofs™ and a smooth ordering experience is exactly what we strive for, so it's great to know we delivered on all three.
We really appreciate your feedback and look forward to helping with your next promotional products order.
Kind regards,
Lucy
Customer Support
Just so easy!
1 June 2026
Reply from hotline.co.uk
Hi,
Thanks for your continued business and for taking the time to leave a review.
We're delighted to hear you found the process so easy. Making it simple to order promotional products, approve your free Visual Proof™ and reorder when needed is exactly what we strive for.
We really appreciate your repeat custom and look forward to helping with your next order.
Kind regards,
Oliver
Managing Director
Reply from hotline.co.uk
Hi,
Thanks for your 5-star review.
We're delighted to hear that you found the ordering process straightforward and quick. Making it easy to create branded promotional products online, from requesting a free Visual Proof™ to placing your order, is exactly what we strive for.
Thank you for choosing Hotline. We appreciate your support and look forward to helping with your next order.
Kind regards,
John
Customer Support Team
Great products
Lovely products... only a couple of slightly faulty ones in a batch of 250 so can't complain at all. I wish the quotes included VAT/tax however as I had budgeted a certain amount and the final amount ended up being more than anticipated.
11 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your review and for your order. We're delighted to hear that you were pleased with the products overall, and that only a couple of items out of a batch of 250 had any issues.
We also appreciate your feedback regarding VAT. We understand how important it is to budget accurately, especially for larger promotional merchandise orders. Our prices are displayed excluding VAT as many of our customers are VAT-registered businesses, however VAT is shown in the basket before checkout and can also be viewed on your Visual Proof™ by clicking the pricing breakdown link. We'll certainly take your comments on board as we continue looking for ways to make pricing as clear and transparent as possible.
Thank you again for your feedback and for choosing Hotline. We hope to have the opportunity to help with your next branded merchandise project.
Kind regards,
Hotline Customer Support Team
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