From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... See more
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We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I teleph... See more
Booked a 2 night stay in Park Plaza Riverbank for daughters 18th birthday and watched MJ musical. Booking through Hotels Direct. Very easy and no issues at all and very informative. I will now only bo... See more
Everything was taken care of, our original show choice ended before our arrival date but Hotel direct made it so easy to change shows, tickets and new confirmations we're sent within minutes. Will def... See more
Company details
Written by the company
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Written by the company
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Contact info
Bridge House, St Clement Street, TR1 1ER, Truro, United Kingdom
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good price and excellent service
We used Hotel Direct to book a theatre break with overnight stay (Tina the Musical + Tower Hotel). The process was easy and the cost was very reasonable compared to booking the theatre and hotel separately. A nice touch was an email from Hotel Direct shortly before our stay reconfirming arrangements with the Tower Hotel.
Hotel Direct have a justifiably high rating on TrustPilot. We shall definitely be using Hotel Direct again in the future.
31 July 2025
Unprompted review
Every time we go away we use hotel…
Every time we go away we use hotel Direct it’s easy to use , and straight forward , to book your travel and hotel stay
6 August 2025
Unprompted review
Excellent experience
The whole experience from start to finish to finish was excellent. Very informative all through and no problems. Any questions I had were quickly answered and Max was very helpful. I would recommend this company and we will be using them again in future
8 August 2025
Unprompted review
The weekend break booked with Hotel Direct was so easy to arrange!
The weekend break booked with Hotel Direct was so easy to arrange. I booked online, and every part of the break lived up to our expectations. The hotel booking included bed & breakfast , the train was also included and the price was much better than booking separately. Hotel Direct also booked the Theatre and this was also a very easy process
2 August 2025
Unprompted review
Brilliant service
Brilliant service. Fantastic deal travelling Newcastle to London return and overnight stay in excellent hotel. An issue with the payment on account of new staff member on hotel reception was easily resolved by a quick call to Hotel Direct. Will definitely use this firm again!
29 July 2025
Unprompted review
Very helpful
Very helpful, found us the right hotel and helped pick great seats at the theatre and even found us a deal with the ticket
3 August 2025
Unprompted review
First time using but most certainly not…
First time using but most certainly not the last! Booked tickets and an overnight stay with ease on the website with no errors upon arrival at both the hotel and the theatre! 10 out of 10!
31 July 2025
Unprompted review
Excellent & efficient service from…
Excellent & efficient service from start to finish. Much appreciated, many thanks.
25 July 2025
Unprompted review
Such a welcoming hotel
Such a welcoming hotel, ideally situated for visiting the sights. Comfortable rooms and the added bonus of a swimming pool and sauna. Couldn't ask for more. Thanks to the staff.
23 July 2025
Unprompted review
Excellent package for Abba Voyage package
Excellent package put on for the Abba voyage show, show, train there and back and hotel all in the package. Great price and so easy to set it all up, highly recommend this package to anyone interested in the Abba show 👌
21 July 2025
Unprompted review
Brilliant
It's the first time I have used Hotel Direct but will use again
14 July 2025
Unprompted review
FANTASTIC
From the initial booking to the return journey home everything was perfect . Communication was perfect , we was kept updated well in advance of any changes.
A good variety of hotels to select your stay, and the same goes for the selection of theatre/shows.
11 July 2025
Unprompted review
Another great stay
Easy to book and great choice of hotels to stay in. Staff very helpful when realising room type was incorrect.
Having print out the theatre tickets, as suggested, problem at theatre 'checking in' as bar code not QR. Staff quickly resolved problem and had a great show.
12 July 2025
Unprompted review
Great not having the hassle of…
Great not having the hassle of organising transport and hotels.
7 July 2025
Unprompted review
Hotel clean staff very friendly and…
Hotel clean staff very friendly and close to everything. Will stay here again
7 July 2025
Unprompted review
GREAT LOCATION & LOVELY STAFF
LOVELY PLACE TO STAY THE STAFF WERE VERY FRIENDLY, ROOMS WERE VERY CLEAN. IT WAS SO HOT WHEN WE WERE THERE WE NEEDED COOL AIR & THE AIR CONDITIONING WAS GREAT, SO WE HAD A GREAT NIGHTS SLEEP & THE BEDS WERE VERY COMFY TOO. ROOM WASN'T VERY BIG BUT IT WAS PERFECT FOR WHAT WE NEEDED AND ENOUGH SPACE FOR 2 PEOPLE. AREA WAS LOVELY & CALM WITH A FEW SHOPS & PLACES TO EAT.
2 June 2025
Unprompted review
Would use again!
The company sorted everything for us, no worries or stress as that was all taken care of. Staff really great that sorted this for us
28 June 2025
Unprompted review
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