Hotel Direct Reviews 

Easy to navigate the site, easy to book, tickets arrived quickly without issues, our whole trip was planned and we had no worries about any of our arrangements, they even included instructions for the tube and directions from tube to hotel and hotel to theatre which was incredibly helpful. We would definitely use this site again for another trip and are looking forward to doing so.

Easy to book. Confirmation sent immediately. Updates sent as needed. Tickets delivered quickly.

Best value for money and really easy to book. I would definitely use them again for my next booking. Takes all the hassle out of booking everything separate. I can highly recommend.

Great availability of hotels and shows. Good value

No issues
Easy to navigate
Would definitely use again

Was very pleased with hotel direct. We booked train and hotel together and found it to be good value for money. Enjoyed the upgrades train carriage to premium and overall was very happy. Will use this company next time.

Plenty of options, great value for money.

We had such a wonderful experience with HotelDirect.
So simple to book, terrific help and very very secure!

Easy, stress-free experience. Fantastic service. The confirmation emails had all the information in the right place, really clear and easy to navigate. Links straight to Google maps were brilliant. Will definitely be using it again.

Rang up and booked at Hoteldirect they were very helpful because we wanted train and hotel together always very helpful

HOTELDIRECT went above and beyond and made my booking for such a large party so easy and the price was great. Many thanks hotel direct. I would definitely book again.

I would definitely use hotel direct and recommended to Family and Friends. I booked over the phone and the staff member (so sorry forgot his name but I did book last October) he was great I chose seats for the theatre and he recommended to go ahead couple rows up as there was a bar in front of the seats and could restrict our view, so glad I took his advise as he was exactly right and the seats we had were fab (Grand Circle, Row C, seats 15,16 & 17).
I received all my documents as soon as I booked but also emails before travelling to make sure we had everything we needed. It was an easy booking process prices were great and staff are lovely, will be using hotel direct again, thanks for a easy, Fab weekend 😀

Staff friendly, rooms standard and clean, couldn't fault the hotel

The booking process is straightforward, and everything goes according to plan. Will use this site again in future.

Easy to book was a fair price all information about getting to theatre and the hotel was given.

Booked a package deal for my mums 50th, travelling from Scotland to London. Unfortunately the wrong date for the show was selected and immediately I called to ask if they could help. The response was, No we can’t amend your booking and there is a no cancellation policy. I was shocked at this. My gran has paid £867 for me, my mum and my gran for my mums 50th. After a second phone call, Max said he would see what he could do. It took 10 days to get a reply and I had to chase this up. Max offered seats for the day I requested however these were half the price of what was paid originally. I was very upset and asked if the hotel night could be change, to be told… the limit has been reached we can’t help you. I told Max this is a special occasion is there nothing you can do? No was what I got told. I am so upset and angry and Max said, put a complaint in!
Max demonstrated no empathy or understanding of this situation and how important this was and that £867 is a lot of money to loose. When I suggested a debit card dispute Max made it clear Hotel Direct would get the money back anyway. I left the call crying and had to explain to my mum and gran that we have probably lost the money. Can’t believe the poor level of customer care and after reading reviews and thinking this would be the perfect gift for my mums 50th.
I done exactly what Max said, and I emailed my concerns on the 7th April yet to receive any acknowledgment of this.

Thanking you for a speedy response. And I am astonished at the way I have been responded to. At no point was there a discussion about the other seats being 50% more in price than original seats and I absolutely did not use the word,
“Inferior”.
At no point was the agent Max empathetic understanding or even polite when I expressed my concerns. When saying this I felt dismissed and confused as to why a business your size and reviews I had read as positive would be so negative and unsupportive in trying to help.
I am deeply disappointed and saddened by the response on this platform when I still have not received any sort of communication from the complaint emailed on the 07/04/2025.
This was for my mums 50th and now we are out of pocket and the special gift is now ruined.
I will be looking to take this matter further to recoup the money when all I asked was for hotel to be changed to the same day as ticket or the same ticket to the hotel. Extremely saddening and very stressful.

Thank you for your response on this platform regarding my concern outlined above.
While I appreciate you outlining what you think is good customer service and experience I am disappointed that your response did not acknowledge the lack of empathy and understanding I felt regarding the significant inconvenience this situation caused me. My initial complaint emphasised the frustration and disruption to such an important life event and I chose hotel direct based on research with a view of excellent service and I am concerned that your response focuses solely on what what you think you have done to actually help an unpleasant situation without recognising the emotional impact of this experience.
Moving forward, I would appreciate a response that demonstrates a greater understanding of the impact this situation had on me and acknowledges the lack of empathy in your initial communication. I believe it's crucial for your company to consider this aspect in any further resolution.
I ask for you to reconsider this outcome and try to resolve this.
This is very important to me and would mean so much.

We booked a theatre package for my mum’s 60th birthday through hotel direct. Unfortunately, due to unforeseen circumstances outside of our control, we were no longer able to travel from Ireland to England on the dates we had booked. Thankfully, we were able to speak to Max, who kindly looked into amending our booking, despite our late notice. He was a pleasure to talk to on the phone and was able to change our dates. We are so grateful for the help Max gave us and are really looking forward to our trip to London. Thank you Max!

Had no problem with all my booking apart from the seats on the train I ask for the quiet coach but was not in there and ask for a table .But I put this down to great Weston railway other wise I had no problem

This is an excellent package going to see starlight express show which was spectacular. The hotel was wonderful, comfy with great staff and facilities and right near the theatre at Wembley and the show seats were excellent and so well priced. The hotel direct staff are so helpful and courteous i would not hesitate to book with them again.

Booked train and hotel for London, excellent communication via phone and email