Hotel Direct Reviews 6,680

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... See more

We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I teleph... See more

Booked a 2 night stay in Park Plaza Riverbank for daughters 18th birthday and watched MJ musical. Booking through Hotels Direct. Very easy and no issues at all and very informative. I will now only bo... See more

Everything was taken care of, our original show choice ended before our arrival date but Hotel direct made it so easy to change shows, tickets and new confirmations we're sent within minutes. Will def... See more

Easy to reach via a number 63 bus from Kings Cross station. Staff were polite friendly and helpful. The rooms are light airy and comfortable with everything you need. A convenient location for vis... See more

We booked our London theatre break with hotel direct and we’re not disappointed! Great communication, well organised and great range of hotels and shows available . Included rail tickets in the packa... See more

We used Hotel Direct to book a theatre break with overnight stay (Tina the Musical + Tower Hotel). The process was easy and the cost was very reasonable compared to booking the theatre and hotel se... See more

We booked a theatre package for my mum’s 60th birthday through hotel direct. Unfortunately, due to unforeseen circumstances outside of our control, we were no longer able to travel from Ireland to Eng... See more

Hoteldirect theatre breaks was fantastic. It was all very easy to book hotel, theatre and rail tickets. Email communications were excellent. Good directions. Reminder emails and repeat rail tickets on... See more

So pleased I used hotel direct to book our hotel/rail break. I booked online and got a deal second to none viz 1st class rail from Newcastle to London incl the royal national hotel in Bloomsbury (v... See more

We booked a combo package, tickets for Cirque du Soleil at RAH and hotel. The show was great as were the seats. The hotel, was acceptable although the room was tiny and not the cleanest. The package f... See more

We booked a combined hotel and rail travel trip to Scotland, booked online via hoteldirect.co.uk The booking process was easy to use. The communications from hoteldirect were prompt and accurate and... See more

Brilliant service and easy to use. Thought the prices were too good to be true, had to get my partner to check it was a genuine website. Plenty of email reminders and notifications on what time I n... See more

We used hotel direct as we had received a gift voucher. Everything about the process was smooth and easy. The gentleman who made our initial booking was so friendly and helpful. It was nice to receive... See more

Hotel Direct were so easy to use and we were able to book Tickets to ABBA Voyage, a nearby Hotel (Holiday Inn Express, Stratford) and National Express coach tickets from Bristol to London in one strai... See more

When there was a problem with our booking going through, a real person sorted it out and emailed asap. It was a real person who phoned to check if our room request was for a double or a twin. I'm h... See more

I booked a twin with two single beds, when I received the train tickets plus letter with details of times and hotel, it only stated one room 2 guests. I rang hotels direct to verify I'd get what I'd b... See more

Lovely hotel Clean Only criticism bar and restaurant manager was very rude and obnoxious and only liked guests of a certain class Cooked breakfast was cold Overall lovely hotel, central, welcomin... See more

Brilliant service. Fantastic deal travelling Newcastle to London return and overnight stay in excellent hotel. An issue with the payment on account of new staff member on hotel reception was easily re... See more

From the initial booking to the return journey home everything was perfect . Communication was perfect , we was kept updated well in advance of any changes. A good variety of hotels to select your st... See more

This is an excellent package going to see starlight express show which was spectacular. The hotel was wonderful, comfy with great staff and facilities and right near the theatre at Wembley and the sho... See more

I would definitely use hotel direct and recommended to Family and Friends. I booked over the phone and the staff member (so sorry forgot his name but I did book last October) he was great I chose sea... See more

Please avoid! terrible company!!! Lies, not telling the whole story!!. Not saying we were given deadlines to rebook!! even though they knew how serious the situation was! my aunt was attacked by... See more

Staff are easily contactable via the customer service number. I was able to amend my booking due to an error I made with the date. This was easily rectified. I also made changes to my journey t... See more

We visited London to see Abba Voyage. With Hotel Direct we were able to build a package with our train, hotel and show tickets. Our package was good value, we were kept well informed and all parts... See more

The weekend break booked with Hotel Direct was so easy to arrange. I booked online, and every part of the break lived up to our expectations. The hotel booking included bed & breakfast , the train was... See more

The whole experience from start to finish to finish was excellent. Very informative all through and no problems. Any questions I had were quickly answered and Max was very helpful. I would recommend... See more

The whole experience of Booking our break was effortless , we were kept well informed and we look forward to using Hotel Direct again , it made it a trip to remember, stress free . Thank you to all a... See more

Great deals and so easy to book. Had a wonderful deal for Tina the Musical and London Bridge Hotel. So reasonable for a wonderful hotel and fantastic show. Website really good with brilliant hotel... See more

Easy, stress-free experience. Fantastic service. The confirmation emails had all the information in the right place, really clear and easy to navigate. Links straight to Google maps were brilliant.... See more

Excellent package put on for the Abba voyage show, show, train there and back and hotel all in the package. Great price and so easy to set it all up, highly recommend this package to anyone interested... See more

Our visit to Liverpool was the first time of using Hotel Direct and I must say our experience was excellent with them. Very easy to navigate and the choices we received for rail and hotel were excelle... See more

Booked a package deal for my mums 50th, travelling from Scotland to London. Unfortunately the wrong date for the show was selected and immediately I called to ask if they could help. T... See more

Although everything was online - it was easy to follow. Everyone was very helpful and ABBA voyage was amazing. The hotel was great with a view over the Tower of London. The room was spacious with a... See more

I found booking. Really easy . When I had a query and spoke on the phone . They were really friendly and helpful . Had e mails near the time reminder and reprinted tickets and hotel information. Wh... See more

Absolutely fantastic service 1st time using Hotel Direct and found it very easy. Also very helpful when I rang up to see if we could get an earlier trat

Hotel was lovely, clean, considering the locaton it was quiet. Staff were polite and helpful. Lovely choice of food at breakfast. Would recommend the hotel.

The overall experience from looking at information to booking the trip with everything included. Then help with train tickets booking seats. I would highly recommend Hotel Direct and I will be booking... See more

I was looking for a London theatre weekend break as a Christmas present and came across Hotel Direct. I wanted to see The Lion King and stay in a hotel close by. I was pleasantly surprised how afforda... See more

Such a welcoming hotel, ideally situated for visiting the sights. Comfortable rooms and the added bonus of a swimming pool and sauna. Couldn't ask for more. Thanks to the staff.

We chose to celebrate our Ruby wedding anniversary in London. This is the second time we have used HotelDirect. We feel they offer a first class service. It was so easy to book, the first class train,... See more

Easy to navigate the site, easy to book, tickets arrived quickly without issues, our whole trip was planned and we had no worries about any of our arrangements, they even included instructions for the... See more

Had a four day/three night city break in Edinburgh, Hotel Direct was a great way to book both train and hotel at the same time and worked out cheaper than booking the train and hotel individually.

Everything was easy enough to book. And to behonest, it was cheaper than trying to book everything separately on my own. You get a choice of hotels, shows and travel times. I chose double tree by hilt... See more

Well situated for city centre and many of the tourist attractions. Clean, comfortable rooms. Nice toiletries. Good breakfast. Friendly, helpful staff.

Simple on-line booking process with excellent communication from booking to the event and great value for money. Abba Voyage was an amazing experience and the Tower Hotel was fabulous. A five star e... See more

Provided an excellent all round service. All aspects of the trip were attended to. Any concerns were quickly addressed by a phone call by very helpful staff.

The train tickets we booked didn’t arrive in time and I couldn’t get in touch with the company as they only open Monday to Friday office hours. DPD should’ve delivered next day (which I paid for). The... See more

LOVELY PLACE TO STAY THE STAFF WERE VERY FRIENDLY, ROOMS WERE VERY CLEAN. IT WAS SO HOT WHEN WE WERE THERE WE NEEDED COOL AIR & THE AIR CONDITIONING WAS GREAT, SO WE HAD A GREAT NIGHTS SLEEP & THE BED... See more

Use Hotel Direct for all our trips to London and definitely recommend Good prices and choices. Hope they keep President Hotel in their books

Had no problem with all my booking apart from the seats on the train I ask for the quiet coach but was not in there and ask for a table .But I put this down to great Weston railway other wise I had no... See more