I cannot recommend Horsemat highly enough. Specifically, Kim. Kim guided me through a process of buying the right products to create a winter track system in my paddock for my mares. She gave insightf... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... See more
Company replied
This is our second order of horse mats which in itself is proof of the pudding. We cannot praise the customer service highly enough, Sophie and Kim have answered all our questions, gone above and be... See more
Company replied
A marvelous product, bought for a second time following more Excellent advice, knowledge and an understanding of what is required. Could not be bettered, nor could i fault this company nor their custo... See more
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Company details
Written by the company
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contact info
The Old Stables, Goldingham, CO10 7ER, Sudbury, United Kingdom
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5.0
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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When you speak with the team they talk to me as a friend.
When you speak with the team they always remember you.
I always feel like a valued customer not another sales opportunity.
I have asked various questions on equestrian related matters and have always received generous and informed advice.
Finally my lack of equestrian knowledge has never stopped me from being treated in a friendly and professional manner.
4 October 2024
Reply from Horsemat ltd
We truly appreciate you leaving us such a wonderful glowing review Richard.
We are only a small family run company and we try so hard to share our knowledge and advice and guide our customers to the right products for them. It's actually what makes us happy.
To receive such great feedback, really endorses to us that our efforts are worthwhile and valued. Thank you.
Reply from Horsemat ltd
Thank you for leaving us a 5-star review, we were delighted to be able to help you with your installation.
Reply from Horsemat ltd
Thank you Jill for taking the time to leave us a lovely review. We are always happy to help our customers on the phone.
Grass Matts
Great communication, price, and super fast delivery.
Definitely recommend, you won't find cheaper or a better service .
25 September 2024
Reply from Horsemat ltd
Thank you so much for leaving us a lovely review. We were so happy to be able to advise you and help you quickly.
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you.
Reply from Horsemat ltd
Thank you so much Tracy for taking the time to leave us a lovely review. We were so happy to be able to help you.
Brilliant service
Brilliant service, product was exactly as described and delivery was spot on
29 August 2024
Reply from Horsemat ltd
Thank you for leaving us a great review. We were so pleased to be able to help you with both your orders and you are so happy with your mats.
Great company
Really pleased with my purchase of stable mats from horsemat ltd. Good value, quick delivery and friendly service. I would highly recommend
2 September 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you.
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review. We are always happy to help and advise when customers give us a call, it was our pleasure to help you with your ramp matting.
Reply from Horsemat ltd
Thank you for leaving us a lovely review. We were so happy to be able to help you, so quickly!
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to advise you with the simplest way to install your wall mats!
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review, we were so happy to be able to help guide you to the right product!
Really helpful people and super quick…
Really helpful people and super quick delivery :)
13 August 2024
Reply from Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. We were delighted to be able to help you again - one of us remembered your name from 13 years ago!
5 star and more
5 star and more! A really friendly, professional company who go out their way to make sure the mats fit perfectly. Totally recommend them.
17 August 2024
Reply from Horsemat ltd
Thank you Jennifer for your lovely review, it was our absolute pleasure to help you revitalize your horsewalker!
Very helpful and kind with instant…
Very helpful and kind with instant response to my urgent request. Thank you so much!
5 August 2024
Reply from Horsemat ltd
Hi Lisa, Thank you so much for your great review, we were so pleased to be able to help you quickly and we are keeping our fingers crossed that your boy makes a speedy recovery!
Reply from Horsemat ltd
Thank you so much for taking the time to leave us a great review! We were delighted to be able to help you again.
Everyone from the Horsemat team that I…
Everyone from the Horsemat team that I interacted with was fantastic - extremely helpful and good-humoured. Very competitive pricing as well for the amoebic mats. I would totally recommend Horsemat.
26 July 2024
Reply from Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. It was our pleasure to help you - we got there in the end! There is absolutely no doubt...Humour helps us get through the day!
Above and beyond
Above and beyond, great knowledge of the product, brilliant and useful advice on installing and just very professional all round.
26 July 2024
Reply from Horsemat ltd
Thank you so much Sarah for taking the time to leave us a lovely review, it was our pleasure to be able to help and advise you. We enjoy a "different" application and "matting for round vegetable patches" is a fairly rare one! We look forward to helping you with your next collection!
Great service quick delivery
16 July 2024
Reply from Horsemat ltd
Thank you for leaving us a great review. We were so pleased to be able to help you.
Responded to query quickly & prompt…
Responded to query quickly & prompt delivery by reputable company
9 July 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review. We pride ourselves on being as proactive as possible and were delighted to be able to help you.
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