I cannot recommend Horsemat highly enough. Specifically, Kim. Kim guided me through a process of buying the right products to create a winter track system in my paddock for my mares. She gave insightf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... See more
Company replied
This is our second order of horse mats which in itself is proof of the pudding. We cannot praise the customer service highly enough, Sophie and Kim have answered all our questions, gone above and be... See more
Company replied
A marvelous product, bought for a second time following more Excellent advice, knowledge and an understanding of what is required. Could not be bettered, nor could i fault this company nor their custo... See more
Company replied
Company details
Written by the company
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Contact info
The Old Stables, Goldingham, CO10 7ER, Sudbury, United Kingdom
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5.0
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Provide your horse with comfort
Have been using this company for 15 years. Wouldn’t go anywhere else.
Knowledgeable and friendly staff
15 November 2024
Reply from Horsemat ltd
Thank you Jane for leaving us such a lovely review. It has indeed been 15 years! And you have had all sorts of products from us in this time. As always it is our pleasure to be able to help you. Thank you for being so loyal!
Timely delivery
Quick confirmation of availability, prompt delivery with the correct vehicle and at the advised time.
11 November 2024
Reply from Horsemat ltd
Thank you so much for taking the time to leave us a great review. We were delighted to be able to help you again.
Great company!
Great company that i have used previously. They personally went above and beyond to ensure I received my delivery.
4 November 2024
Reply from Horsemat ltd
Thank you for leaving us a lovely review. It has been our pleasure to help you over the last 8 years and we really appreciate your feedback.
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you.
Good quality and service
Good quality mats and underlay for my muddy gateway, churned up by horses. Delivery was fast and when I rang for some tips on laying the mats I got excellent advice with a fast friendly reply. I'd definitely use this company again.
30 October 2024
Reply from Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. We are always happy to offer our advice and are so pleased you are pleased with your mats. Fingers crossed you are now "winter ready!"
Reply from Horsemat ltd
Thank you Lisa for taking the time to leave us a great review. It is always our pleasure to be able to help you.
Very good communication
Very good communication, prompt delivery. Would definitely use again.
4 November 2024
Reply from Horsemat ltd
Thank you for leaving us a lovely review. We look forward to helping you again in the future.
Always having the stock we need
25 October 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you again.
Really helpful. Good product.
Really helpful, good quick service. The driver persisted in finding us even though it is hard to find at night.
31 October 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were so pleased to be able to help you and are delighted that the driver from the network was helpful too!
Great Service
Great selection of mats. Efficient and friendly service & speedy delivery. Highly recommend & would definitely order from this company again in future.
22 October 2024
Reply from Horsemat ltd
Thank you for leaving us a great review, we really appreciate it. We were delighted to be able to help you quickly and look forward to helping you again.
Stable mats
Pleasant company to deal with and good communications. Smooth, trouble free transaction with swift delivery.
28 October 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to help you.
Great Personal experience.
Great experience with this company. Spoke with them on the phone before visiting and they were extremely helpful. Even provided driving directions which were very useful.
Went over the following day and the personal experience continued, great service, and they even loaded the required mats into my car for me.
Highly recommend.
25 October 2024
Reply from Horsemat ltd
Thank you for leaving us such a great review. It was our absolute pleasure to be able to help you with your collection.
Excellent service would recommend
Excellent service very nice young man fitted the matting really well. Very pleased
11 October 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review. Elliot was thrilled to hear you are so pleased with the results of your installation.
great service
17 October 2024
Reply from Horsemat ltd
Thank you for leaving us a great review, we really appreciate it.
Reply from Horsemat ltd
Thank you so much for taking the time to leave us a great review. It was our pleasure to be able to help and advise you - humour helps us get through the day! We were all impressed with your results for a different application. We look forward to helping you again.
Brilliant service all the way to…
Brilliant service all the way to completion very happy with end result as horses are too
17 September 2024
Reply from Horsemat ltd
Thank you for leaving us such a great review, we love it that you AND your horses are happy with your installation!
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review. It was our pleasure to be able to help you, it's what we do!
Super helpful ladies on the phone who…
Super helpful ladies on the phone who really knew the products and gave excellent advice. Fast delivery and exactly what I wanted!
7 October 2024
Reply from Horsemat ltd
Thank you for leaving us such a wonderful review. We were delighted to be able to advise you and establish the right product for you with samples. We are sure your new lorry flooring will be just right!
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you and that you are happy with your mats!
Great communications and incredibly…
Great communications and incredibly helpful and friendly
19 September 2024
Reply from Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to help you with both your orders!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.