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Hopkins Homes Reviews 

604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the sales team and local staff for being exceptionally helpful, welcoming, and highly knowledgeable throughout the entire home purchasing journey. People often highlight the smooth communication and support, noting that friendly representatives consistently go above and beyond to answer questions and provide regular progress updates. Some reviewers were not happy with the aftercare service and reported frustrating issues regarding property quality and construction snags. A few consumers mentioned experiencing unresolved building defects, unexpected issues during remedial works, and poor communication from the head office after finally moving in.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and friendly staff who guide... See more

Service

Customers had positive experiences with service, reporting that sales and site teams were professional,... See more

Quality

Users describe ambiguous interactions with quality, showcasing starkly divided opinions on their new homes.... See more

Product

Reviewers share mixed feedback about the product, with many expressing severe disappointment over structural... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton... See more

Company replied

Rated 5 out of 5 stars

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progre... See more

Company replied

Rated 5 out of 5 stars

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Hopkins Homes

Written by the company

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

New Homes in Norfolk
New Homes in Suffolk
New Homes in Cambridgeshire
New Homes in Essex

A Lasting Relationship

Written by the company

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(604)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abbots Vale

Great experience buying a property in Bury St Edmonds Abbots Vale from Rachel, who was very helpful and not at all pushy.

The process was very easy (although) it could do with being less manual and more computerised.

All in all though a very good transaction.

18 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to share your experience. We're delighted to hear how helpful Rachel has been.

We also appreciate your feedback about the process, and you’ll be pleased to know that we’re currently working on a digital transformation of our systems. A more streamlined and computerised customer journey is planned to roll out in 2026, making the process even more efficient and user-friendly.

Thanks again for your comments, and we hope you enjoy your new home.

Rated 5 out of 5 stars

The Elms at Woolpit

We’re buying a property at The Elms, Woolpit through Sales Executive Jason Hutton, and the experience has been outstanding from start to finish. From our initial enquiry and viewing right through to ongoing correspondence, Jason has been consistently reliable, prompt in his replies, and exceptionally courteous. His considerate and pressure-free approach, combined with a thorough knowledge of the development, has made the whole process smooth and stress-free. At a time when good customer service is increasingly rare, Jason’s professionalism and genuine care have been a refreshing change.

18 October 2025
Unprompted review
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Reply from Hopkins Homes

We're absolutely delighted to hear that your experience at The Elms has been such a positive one, and that Jason has provided the high level of service we strive for. We’ll be sure to pass on your wonderful comments to Jason — they’ll mean a great deal to him.

Rated 5 out of 5 stars

Love our new home…

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the friendliness, knowledge and professionalism shown by all the staff - site managers and sales staff. Special thank you to Jason for going above and beyond keeping us up to date with messages and even the odd video of progress!

18 October 2025
Unprompted review
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Reply from Hopkins Homes

We're so pleased to hear that Hopkins Homes stood out for you and that you're delighted with your new home. It's wonderful to know that the quality of our homes and the layout made a strong impression, and that our team—especially Jason—helped make the experience even more enjoyable. We'll be sure to pass on your kind words to him and the site team.

Wishing you all the best for a smooth move-in and lots of happiness in your new home.

Rated 5 out of 5 stars

Jason was extremely helpful during the…

Jason was extremely helpful during the process of purchasing my first home. He kept me up to date with the progress of my home & was always available to answer any questions or concerns I had along the way. Even after I after moved in, Jason continues to help & be available should I need it.

17 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind review, and congratulations on purchasing your first home. Jason will be delighted to hear how his assistance has made a difference to you. Wishing you all best in your first home.

Rated 5 out of 5 stars

New home new beginnings …

Buying a new home is quite a daunting experience especially when it’s going to be your forever home.
On my initial visit to the marketing office (The Elms) I met Jason. There is nothing more comforting than a smiling face and a knowledgeable professional person to greet you and put you at ease.
I am looking forward to this journey which Jason has assured me with his support and help can be as stress free as possible.

16 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your thoughtful review. We completely understand that buying your forever home is a big and sometimes daunting step, so we’re delighted to hear that Jason made you feel welcome, supported, and at ease from the very beginning.

We’re so pleased to be part of this exciting journey with you, and we’ll be here every step of the way to ensure it’s as smooth and enjoyable as possible.

Rated 5 out of 5 stars

Customer in woolpit

From start to finish the process has been made simple and clear. There are not enough superlatives to express how amazing Jason at the Elms in Woolpit has been. He made buying my first home as stress free as it possibly could have been. He was available to help at anytime. Hopkins are lucky to have him as part of the team.

17 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind and heartfelt feedback. We’re absolutely thrilled to hear that your first home-buying experience was such a smooth and positive one.

Wishing you every happiness in your new home, and thank you again for choosing The Elms at Woolpit.

Rated 5 out of 5 stars

Excellent Service

Hopkins Homes has really made my recent move to The Elms in Woolpit easy and stress free. They're reliable, professional and a pleasure to do business with.

Many thanks to Jason Hutton for overseeing my moving journey and always being there to assist and answer any questions I have had. In both a friendly and professional manner.

16 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that your move to The Elms in Woolpit was smooth and stress-free.

We hope you’re settling in well and wish you every happiness in your new home.

Rated 5 out of 5 stars

My experience so far with Hopkins has…

My experience so far with Hopkins has been first rate. Jason at The Elms in Woolpit has been an absolute star. He keeps me regularly updated with what’s going on and sends photos of the progress of my house.
If I contact him with any queries, he always gets back to me promptly work answers. He has been so helpful throughout the whole progress and I’m looking forward to moving onto t new house soon.

17 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful feedback. We’re delighted to hear that Jason has been such a star throughout your home-buying journey at The Elms. Keeping you informed and supported every step of the way is exactly what we aim for, and it’s great to know his updates and responsiveness have made a difference. We hope you enjoy moving into your new home soon and wish you all the best in this exciting next chapter.

Rated 5 out of 5 stars

Excellent professional service

It was by chance that we went with Hopkins Homes at the last moment and we have to say that was the best decision we made. Really professional and considerate service by Jason (J. Hutton) and made the whole process stressfree for us. Will go with them again.

26 August 2025
Unprompted review
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Reply from Hopkins Homes

We’re thrilled that choosing Hopkins Homes turned out to be the best decision for you. Many thanks for sharing your experience.

Rated 5 out of 5 stars

Great service

Great finish inside and out, very high standard in the quality of the build and workmanship.
Lacie was very helpful and went out of her way to make sure we were happy with everything we requested.
Many thanks
Kevin and Sylvia

14 October 2025
Unprompted review
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Reply from Hopkins Homes

We're delighted to hear that you’re pleased with the quality and finish of your new home. It’s fantastic to know that Lacie went above and beyond to ensure everything met your expectations — we’ll be sure to pass on your kind words to her. Wishing you many happy moments in your new home.

Rated 5 out of 5 stars

Beaulieu Team have been great

Charlotte and Jo on the Beaulieu Sales team have been incredibly helpful throughout the purchasing process over the last 9 months. All queries have been dealt with efficiently and professionally, which has been a great help.

13 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind review. We're delighted to hear that Charlotte and Jo have been such a great support throughout your purchasing journey.

Wishing you all the best as you settle into your new home, and thank you again for choosing us.

Rated 5 out of 5 stars

Lacie was amazing

Lacie was amazing, everything was perfect from start to finish and we couldn’t be happier with our new home!

26 September 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your lovely review. Wishing you many happy memories in your new home

Rated 5 out of 5 stars

Kingsfleet - Thetford

Kingsfleet - Thetford

The service so far from the sales team and site team has been great.

Lacie, in the sales office, has been exceptional and has supported me throughout the entire process. From her friendly and approachable nature to her professionalism,expertise and experience in the industry, Lacie made the entire stressful process of house purchasing a whole lot easier.

12 October 2025
Unprompted review
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Reply from Hopkins Homes

We’re so pleased to hear that both our sales and site teams have made a positive impression. We’ll be sure to share your lovely comments with them.

Rated 5 out of 5 stars

Lacie has been amazing!

Lacie has been amazing!! I am a first time buyer, so there's been a lot I have never heard of before and lacie has held my hand through it all, and explains everything very well.

9 October 2025
Unprompted review
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Reply from Hopkins Homes

We’re so pleased to hear that Lacie was able to support you throughout your first homebuying journey. Buying your first home can feel overwhelming, so it’s great to know she made the process clear and reassuring for you. Congratulations on your new home.

Rated 5 out of 5 stars

Lacie at kingsfleet was fantastic.

Lacie at kingsfleet was fantastic.
Always happy to help
Makes buying a hopkins homes easy and the house is fantastic

Thank you Lacie

22 August 2025
Unprompted review
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Reply from Hopkins Homes

Making the homebuying journey smooth and enjoyable is exactly what we aim for. We’ll be sure to pass on your thanks to Lacie — she’ll be thrilled.

Rated 5 out of 5 stars

A league of their own

A league of their own! My experience from start to finish with Hopkins Homes was absolutely first rate. Professional, reliable and easy to work with- from Kim in the sales team to everyone who built, checked, sorted the building of my lovely home. I am super satisfied and so pleased I choice a Hopkins Home. So worth it.

10 October 2025
Unprompted review
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Reply from Hopkins Homes

We’re absolutely delighted to hear that your experience with Hopkins Homes met your expectations. Your kind words about Kim and the rest of the team mean a great deal to us — it’s always our goal to make the journey to your new home as smooth, professional, and rewarding as possible.

Rated 1 out of 5 stars

Shocking Customer Service

Nothing really wrong with the house but (Max) in customer service needs to learn how talk to customers.

8 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to share your feedback. We're genuinely sorry to learn that your experience with our customer services team did not meet your expectations.

We are aware that one of our team has reached out to you directly to discuss this further. We take comments like this seriously and will ensure your feedback is passed on to the relevant team, including Max, so we can reflect and improve. Providing a respectful and supportive service to our customers is very important to us, and we're always working to do better.

Rated 5 out of 5 stars

A House Purchase with the whole purchase and after care fully explained…

Rachel was exceptional from the very first moment my wife and me met. An understanding of our requirements when looking to purchase a new property. She was very professional in her approach but also empathetic to our requirements in our property. She explained to us in a sensible and easy way the Hopkins Homes approach to buying property. Having bought new homes on several previous occasions where we often had to return for explanation of terms and conditions certainly not the case with Rachel . We would certainly recommend her and Hopkins Homes . Thank you for all your care.

14 September 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words. We're thrilled to hear that Rachel made such a positive impression and guided you through the process with clarity and care. Your recommendation means a lot to us – we’re so pleased to have been part of your home-buying journey.

Rated 5 out of 5 stars

FIRST CLASS SERVICE from Rachel at Hopkins BSE

We have looked at many new housing developments over the last 6 months and without a doubt the friendly and professional service we received from Rachel at Hopkins BSE over the last couple of weeks has stood out as being EXCEPTIONAL ! Well done Rachel and a huge THANK YOU for all your time and care …. We really do appreciate your smiling face and all your help over the last couple of weeks . We are so thrilled to have put down a reservation fee on a plot to be our new home and we feel confident with you holding our hand we will have a smooth journey over the coming months . Thank you from Bridget & Baz x

14 September 2025
Unprompted review
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Reply from Hopkins Homes

We’re absolutely delighted to hear that your experience with Rachel stood out as exceptional - we will make sure to pass on your feedback.

Welcome to the Hopkins family - we look forward to supporting you during your new home journey.

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