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Hopkins Homes Reviews 

604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the sales team and local staff for being exceptionally helpful, welcoming, and highly knowledgeable throughout the entire home purchasing journey. People often highlight the smooth communication and support, noting that friendly representatives consistently go above and beyond to answer questions and provide regular progress updates. Some reviewers were not happy with the aftercare service and reported frustrating issues regarding property quality and construction snags. A few consumers mentioned experiencing unresolved building defects, unexpected issues during remedial works, and poor communication from the head office after finally moving in.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and friendly staff who guide... See more

Service

Customers had positive experiences with service, reporting that sales and site teams were professional,... See more

Quality

Users describe ambiguous interactions with quality, showcasing starkly divided opinions on their new homes.... See more

Product

Reviewers share mixed feedback about the product, with many expressing severe disappointment over structural... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton... See more

Company replied

Rated 5 out of 5 stars

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progre... See more

Company replied

Rated 5 out of 5 stars

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Hopkins Homes

Written by the company

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

New Homes in Norfolk
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New Homes in Cambridgeshire
New Homes in Essex

A Lasting Relationship

Written by the company

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(604)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Kim at Church View…

My experience with Kim at Church View has been nothing but perfect after I lost a property with another Developer in the area. Kim has always kept me UpToDate with the progress of my new build and I cannot wait to move into a Hopkins Home knowing that I will also get the same support.

5 December 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind words. We’re delighted to hear that Kim has been able to support you throughout your journey at Church View, especially after your previous experience. Keeping our customers informed and supported is extremely important to us, and it’s wonderful to know this has made a positive difference. We hope you’re very happy in your new Hopkins home and look forward to supporting you as you prepare to move in.

Rated 5 out of 5 stars

Jason has been absolutely phenomenal…

Jason has been absolutely phenomenal with supporting us on our journey to purchase our new home! He has always been able to answer all our questions, guide us in the right direction and really puts our needs first. Hopkins are known for their exceptional detail and quality of homes, and this extends to their consultants who really care about what they do and care for everyone they come into contact with! Thank you Jason!

4 October 2025
Unprompted review
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Reply from Hopkins Homes

We truly appreciate your kind words about the quality and detail we strive for at Hopkins Homes, both in our homes and in the service we provide. Congratulations on your new home, and thank you again for choosing us.

Rated 5 out of 5 stars

Wonderful Beaulieu Team!

Katherine, Jo and Charlotte are so professional, reassuring and knowledgeable. Our sale and purchase has been so smooth thanks to them, undoubtedly!
Our daughter wants to go in to see them every time we pass as they have made her feel so special from the beginning. We are looking forward to completing on our home and being neighbours to the sales office in Beaulieu.

12 November 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your lovely review. The team is looking forward to welcoming you to your new home at Beaulieu.

Rated 5 out of 5 stars

Really excellent experience

Really excellent help from Matthew Jones at Barsham Vale. We visited two home developments but Matt’s professional in depth review of the Hopkins homes houses, quality and options made the competitors offering look nowhere near as exciting. He really made it easy for us to pick our new home and pay our reservation fee. Looking forward to our new life in Beccles

15 November 2025
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Reply from Hopkins Homes

Thank you for your lovely review. We’re delighted to hear Matthew was able to guide you so well at Barsham Vale. We’re thrilled you chose a Hopkins home and wish you all the best as you begin your new life in Beccles.

Rated 5 out of 5 stars

Hopkins Homes - Church View Bramford

My partner and I are currently in the process of purchasing our first home and now just a week away from completion! We chose a Hopkins Home property and we have been highly impressed with the detail and dedication on getting our home to the best possible standard. Having Kim as our point of contact has been amazing, she's has always given us time to answer any questions that we have had and helped us to make this process as smoothly as possible.

Overall, we have had an excellent experience with everyone at Hopkins Homes and highly recommend their properties :)

18 November 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful review. We’re delighted to hear your first-home journey has been so positive and that Kim has supported you every step of the way. We appreciate your recommendation and look forward to welcoming you into your new home.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever, cancelled sale when we were ready to exchange contracts. Their solicitors refused to reply to my solicitors at the very end of the process. No consideration for people, my daughter was due to move schools when the deal was cancelled very late in the process. Completely waste of time, with lives disrupted and with significant financial impact. This people is not serious. In the end I am very happy the deal did not go ahead, so thank you Hopkins Homes for all the mess you created. Not now, not ever to buy a house from you.

5 November 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your feedback. We are sorry that your experience fell short of expectations. We are aware that our team has already spoken to you regarding the situation.

Rated 5 out of 5 stars

Hopkins Homes Stowmarket

I visited 4 Hopkins Homes sites in search of my perfect property. I eventually managed to secure a new home in Stowmarket. Carolyn was super helpful and was always able to give me responses about the home. I was given all the information that I needed and any additional information that I asked was provided to me.
Carolyn has been flexible to show me, family and friends around at short notice and again answering any question.
The quality of my new home and finishing touches have been excellent. The overall site finishing touches and landscaping works well with the existing surroundings. Really impressive and a great experience.

9 November 2025
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Reply from Hopkins Homes

Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Carolyn. Enjoy your new home in Stowmarket.

Rated 5 out of 5 stars

Church View Bramford

My partner and I have recently purchased in church view Bramford and we are highly impressed by the quality of their homes and incredibly helpful team.
A huge thanks especially to Kim at Hopkins, who made the process so smooth for us, always willing to answer any questions we may have, especially with us being first time buyers and helping every step of the way.
We would highly recommend purchasing with Hopkins.

15 November 2025
Unprompted review
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Reply from Hopkins Homes

We’re delighted to hear you’re settling in at Church View and that Kim was able to support you throughout your first home-buying journey. We truly appreciate your recommendation and wish you every happiness in your new home.

Rated 5 out of 5 stars

We have just purchased a new home…

We have just purchased a new home through Hopkins Homes and the entire process has been completely faultless. The team were professional, friendly, and genuinely caring throughout.

A huge thank you to Elise, who went above and beyond to make everything happen for us — she is a real asset to Hopkins Homes.

Highly recommended!

6 November 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes. We wish you every happiness in your new home.

Rated 5 out of 5 stars

More than impressed with the service…

More than impressed with the service provided by Lacie at Kingsfleet! Always helpful, a call or an email away, and has excellent knowledge about the entire process. Highly recommend.

5 November 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind words. We’re delighted to hear that Lacie provided such great support and guidance throughout your experience with us at Kingsfleet, Thetford.

Rated 5 out of 5 stars

I highly recommend Hopkins Homes

I highly recommend Hopkins Homes. The product quality is outstanding and I have been impressed with their professionalism and customer service, especially Lacie Hay, who took the time to answer any questions I had and created a calm ambience during a highly stressful time.

3 October 2025
Unprompted review
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Reply from Hopkins Homes

We’re so pleased you’re impressed with your new home and the service you received from Lacie and the team. Thank you for recommending Hopkins Homes.

Rated 5 out of 5 stars

High quality homes

I was impressed by the quality of the buildings and the high standard of fittings off the development in Church View Bramford. Kim was especially helpful and knowledgable.

26 October 2025
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Reply from Hopkins Homes

We’re delighted you were impressed with our development at Church View and that Kim made your experience a positive one. Many thanks for sharing your experience.

Rated 5 out of 5 stars

Great team!

What can I say, Lacie and Kiera at Kingsfleet have been amazing at helping me to reserve my beautiful new home!
From the start they have been friendly, warm, approachable, efficient, informative and professional! To top it all, they do it with a smile! Keep up the great service ladies!

1 November 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful feedback. Lacie and Kiera loved helping you find your new home, many congratulations.

Rated 5 out of 5 stars

Charlotte and Jo have been very helpful…

Charlotte and Jo have been very helpful and caring throughout the entire process of buying our home. They answered all our queries and have been accommodating.

31 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to share your experience. Charlotte and Jo will be so pleased to know their efforts made a difference. We wish you all the best in your new home.

Rated 5 out of 5 stars

Church view bramford

Hopkins homes are a 5 star company. From my first visit to the sales centre to completion day and ongoing with the aftercare I cannot fault their customer service and the quality of their homes. A particular mention for Kim the Hopkins sales agent who oversaw the whole process. This is the third time I have bought a new build the first time with HH. You are in safe hands with Kim. She really wants to ensure the home is the right one for you. No sales patter but pure love for her job. If he a fourth time to buy a new build its HH for me. Finally after you have moved in along comes georgie to look after your snagging needs and support. A lovely and approachable person where any problem is dealt with in a courteous manner. Thank you Kim georgie and the whole site crew you are fantastic. Kind regards Andrew ling

26 September 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much, Andrew, for your wonderful review and for taking the time to share your experience. We’re delighted to hear that your journey with Hopkins Homes has been so positive from start to finish. We truly appreciate your trust in us and are so pleased to know that you’d choose Hopkins Homes again in the future. Wishing you many happy years in your new home.

Rated 5 out of 5 stars

Great team

Charlotte and Jo have been so helpful throughout the whole process. Even when I had issues with my solicitor they went over and above to help. It’s been a great experience buying with them

15 August 2025
Unprompted review
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Reply from Hopkins Homes

We’re thrilled to hear that Charlotte and Jo were able to support you throughout your buying journey and go the extra mile when challenges arose. We’ll be sure to share your feedback with them.

Rated 5 out of 5 stars

Our Experience - Hopkins Homes, Beaulieu Chelmsford

Our experience so far with Hopkins Homes (Beaulieu, Chelmsford) has been excellent from start to finish. From finding a home that perfectly suits our family’s needs to the day we moved in, the process has been smooth and well supported.

The entire team has been wonderful. Charlotte, our sales executive, has been incredibly supportive and always ready to listen to our queries as well as Jo. It has been about seven weeks since we moved in, and we are thoroughly enjoying our new home. The property is beautifully finished with high quality fittings, cosy, and energy-efficient. Our children absolutely love our new home.

James, the site manager, has been consistently approachable and responsive. Even when he was away, he ensured a seamless handover to Sam, who was equally helpful and efficient in responding to our 21-day queries.

Although it is a new development and some ongoing construction means there can be a bit of noise and mud at times, this has not taken away from our overall positive experience.

We are very happy with our new home and would highly recommend Hopkins Homes to anyone considering purchasing with them.

22 October 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for taking the time to share such a detailed and heartwarming review. We’re delighted to hear that your experience at Beaulieu has been so positive — from finding the perfect home for your family to settling in and enjoying it. We truly appreciate your recommendation and wish you and your family many happy years in your beautiful new home.

Rated 5 out of 5 stars

Charlotte was exceptional

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progressed and with solictor proceedings. After care service was also on point with follow ups on snagging issues and nice touches like the move in and welcome gifts.

30 September 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind words and detailed feedback. We're thrilled to hear that Charlotte provided such a high level of service throughout your journey — from keeping you informed during the build to supporting you after move-in. Going the extra mile is what we strive for, and it's great to know those efforts made a difference. We'll be sure to pass on your lovely comments to Charlotte. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Start to Finish

Throughout the entire process, Rachel has been exceptionally helpful, and everyone at Hopkins Home has been kind, welcoming, and professional, making the experience truly exciting and enjoyable.

30 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful review. We're so pleased to hear that Rachel and the team made your experience a positive and enjoyable one. Wishing you all the best as you settle into your new home.

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