HomePlus Furniture Reviews 

2,256
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Consumers frequently praise the solid build quality, beautiful materials, and attractive finish of the various furniture items available in store. Buyers consistently mention the exceptionally smooth and prompt delivery service, noting that staff members are always friendly and extremely helpful. However, some customers also noted specific challenges with furniture assembly, excessive packaging materials, or items not being placed inside the correct room. A few people experienced minor product flaws such as overly tight parts during setup or poorly fitted drawers that required personal adjustment.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the excellent quality, sturdy build, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with sturdy and well-made... See more

Staff

Users describe positive interactions with staff, highlighting the helpful and welcoming nature of employees... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more

Company replied

Rated 5 out of 5 stars

Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more

Company replied

Rated 5 out of 5 stars

What made my experience great was the customer service I experienced at the Maidstone shop who were very helpful and had great recommendations for what I required.I wasn't felt rushed in making d... See more

Company replied

Rated 5 out of 5 stars

Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers... See more

Company replied



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Written by the company

HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.

Written by the company

Family
At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
Quality
Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
Unbeatable Value
We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
Customer Service
We take great pride in delivering the highest quality service to all our customers throughout their experience with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,256)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Office furniture

The office furniture chosen was approximately £200/300 cheaper than Barker and Stonehouse for the same items. The lady I spoke to in Kent was really helpful and the service was excellent! I would recommend this company and will use again.

12 March 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jayne, thank you so much for your kind review. We’re really pleased to hear that you found great value compared to Barker and Stonehouse, and that our team were able to provide such helpful service. It’s great to know you had a positive experience with us, and we truly appreciate your recommendation. We look forward to assisting you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Excellent furniture and service

We ordered six items of bedroom furniture, which were delivered ahead of schedule. The delivery process was smooth and all pieces arrived without any damage. One piece was missing a set of bolts, which were quickly sent out after informing HomePlus Furniture. Excellent service all round and would not hesitate to recommend this company.

5 March 2026
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Reply from HomePlus Furniture

Hello Kevin, thank you so much for your kind feedback! We’re happy to hear that you are pleased with your bedroom furniture and that the delivery process went smoothly. We’re glad we could quickly resolve the issue with the missing bolts, and we truly appreciate your recommendation. Thank you again for taking the time to share your experience. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Easy to order

Easy to order , brilliant quality , lovely delivery drivers , very helpful

6 March 2026
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Reply from HomePlus Furniture

Hello Jo, thank you for your kind review. We're happy to hear that you found the ordering process easy and that you’re pleased with the quality of your furniture. It’s also great to know our delivery drivers were helpful and made the experience a positive one. We really appreciate you taking the time to share your feedback. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great quality cabinet for the price

Great quality cabinet for the price. Arrived on time and was delivered with care.

3 March 2026
Unprompted review
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Reply from HomePlus Furniture

Hello Amelia, thank you for your lovely review. We're so pleased to hear that you're happy with the quality of the cabinet and that your delivery arrived on time and was handled with care. We really appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Gareth, thank you so much for your review! We’re pleased to hear that you’re happy with the quality and sturdiness of your furniture. Your feedback means a lot to us and helps us continue delivering well made, solid pieces to our customers. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Good quality cabinet at a good price

Good quality cabinet at a good price. Delivery on time and carried out with care.

5 March 2026
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Reply from HomePlus Furniture

Hello Hazel, thank you for your kind feedback! We’re pleased to hear that you’re happy with the quality of your cabinet and that the delivery was timely and handled carefully. We truly appreciate your support! Best regards HomePlus Furniture

Rated 4 out of 5 stars

Furniture well constructed and nicely…

Furniture well constructed and nicely finished off
Very pleased with it

3 March 2026
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Reply from HomePlus Furniture

Hello Christine, Thank you for your review. We’re really pleased to hear that you’re happy with the construction and finish of your furniture. It’s great to know you’re so pleased with it. Thank you for taking the time to share your feedback. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Quality Drawers

Quality Drawers
Really impressed with the drawers I ordered, solid good quality and arrived really well packaged with no damage 😊

3 March 2026
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Reply from HomePlus Furniture

Hello Terena, Thank you for your lovely review. We’re pleased to hear that you’re impressed with your drawers and that they arrived safely and well packaged. It’s great to know you’re happy with the quality.
We hope you enjoy your new furniture, and thank you again for your feedback. Best regards Homeplus Furniture

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Pleased with the bed.

3 March 2026
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Reply from HomePlus Furniture

Hello Myrtle, Thank you for your review. We’re really pleased to hear that your order arrived on time and that you’re happy with the bed. We hope you enjoy it for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Friendly staff. Quick despatch

Goods were despatched quickly and everyone i spoke to on the phone was very helpful and friendly .

3 March 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Cheryl, Thank you for your kind review. We’re really pleased to hear that your order was dispatched quickly and that our team were helpful and friendly when you spoke with them. We always aim to make the process as smooth as possible. We hope you enjoy your purchase and thank you again for your support. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Second time ordering from this company.

Second time ordering from this company.
The first time giving me confidence to order again.
Short window between ordering and delivery.
There was an issue at delivery but there was someone on the phone after just a few rings and the issue was resolved with an apology and no quibbles to our satisfaction.
The items purchased are lovely and sturdy and have a good finish. A great upgrade for our dining room.

3 February 2026
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Reply from HomePlus Furniture

Hello Claire, Thank you for taking the time to share your feedback and for choosing to order with us again. We’re really pleased to hear that your first experience gave you the confidence to return, and that you’re happy with the quality and finish of your new furniture. It’s also great to know that our team was able to quickly resolve the delivery issue for you. We hope you enjoy your new pieces and the upgrade to your dining room! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Single ottoman bed

We bought a single ottoman bed for our daughter who has a small room. It was delivered on time, the delivery driver calling when he was about five mins away. The bed is such good quality and went together easily. Really pleased and would definitely buy from the company again.

17 February 2026
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Reply from HomePlus Furniture

Hello Claire, thank you for your wonderful review! We’re pleased to hear that the single ottoman bed arrived on time, that the delivery experience was excellent, and that the bed itself is of such good quality. It’s also great to hear that assembly was easy too. We really appreciate your support and look forward to assisting you with future purchases! Best regards HomePlus Furniture

Rated 5 out of 5 stars

After a search for the bed the purchase…

After a search for the bed the purchase at the shop went quick and the price was even cheaper than online.

8 March 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Maria, thank you for your feedback! We’re pleased to hear that your purchase went smoothly. We really appreciate your support and hope you enjoy your new bed for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Love this shop

Love this shop ! I could fill my whole house up with their stuff !

8 March 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jodi, thank you so much for your fantastic feedback! We're so pleased to hear you love our shop and our range of furniture. It’s great to know you could fill your whole house with our pieces, we really appreciate your support! We look forward to serving you again in the future! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Solid piece of furniture, Great quality.

Lovely piece of furniture. Solid wood fully assembled. Great quality.
Very well packaged.

10 February 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Julie, thank you for your kind review. We're really pleased to hear that you’re happy with the quality of the furniture and that it arrived well packaged and fully assembled. We hope you enjoy it for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great Furniture & great delivery

I was looking for a chest of drawers & came across you online . From ordering to delivery ( which was excellent service ) , I was kept in touch and offered a very quick delivery date . Once the drawers were put into my place of choice , I started to unpack & was amazed at how well it was packed. There was certainly no risk of damage . The drawer knobs were protected by plastic and put on back to front to save them from being broken. The quality of the furniture is top class & I'm already thinking of getting some matching bedside cabinets !!
Thankyou HomePlus Furniture I’m more than pleased with my purchase .

24 February 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jude, thank you so much for your fantastic review! We’re so pleased to hear that you’re happy with your chest of drawers, the delivery service, and the quality of our furniture. Your kind words mean a lot to our team, and we’re delighted to hear you’re already thinking about matching bedside cabinets. We look forward to helping you with your next purchase! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great store

Great store, staff go above and beyond. No hard sales

20 February 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jo, thank you for your kind words. We're so happy to hear you had a positive experience with our team. Providing helpful, pressure-free service is very important to us, so it's wonderful to know this came across. We truly appreciate your support and hope to see you again soon. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great service from Homeplus

Great service from Homeplus. The furniture we wanted was delivered with care by a friendly, helpful team. Plenty of updates so we knew exactly what was expected.
We have bought furniture from Homeplus many times and cannot find fault with their service.

19 February 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Susan, thank you for your kind words! We’re pleased that your furniture arrived safely and that our team was friendly and helpful throughout the delivery. It’s great to hear that, after multiple purchases, you continue to be happy with the service provided by Homeplus. We look forward to serving you again in the future! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Swift delivery and delivery people very…

Swift delivery and delivery people very friendly. Top quality Larder cabinet and very pleased.

6 February 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Richard, thank you for your kind review! We’re pleased to hear that your Larder arrived swiftly and that our delivery team was friendly. It’s great to know you’re happy with the quality. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Service

Helpful and friendly staff

11 February 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Julie, thank you for your kind review! We’re pleased to hear that our team was helpful and friendly. Your feedback means a lot to us and we look forward to welcoming you again soon. Best regards HomePlus Furniture

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