Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more
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Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more
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What made my experience great was the customer service I experienced at the Maidstone shop who were very helpful and had great recommendations for what I required.I wasn't felt rushed in making d... See more
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Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers... See more
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Company details
Written by the company
HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.
Written by the company
- Family
- At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
- Quality
- Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
- Unbeatable Value
- We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
- Customer Service
- We take great pride in delivering the highest quality service to all our customers throughout their experience with us.
Contact info
46 County Square, TN231YE, Ashford, United Kingdom
- 01233 633928
- sales@homeplusfurniture.com
- www.homeplusfurniture.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I had several questions for HomePlus…
I had several questions for HomePlus about the product and about delivery. They were all answered very promptly, courteously, informatively, and completely to my satisfaction. The dressing table and stool which I eventually bought were solidly constructed and look very good in place so, excellent quality and value. Delivery was very quick too, despite the intervening Easter weekend.
1 April 2026
Reply from HomePlus Furniture
Hello Neil, thank you for your lovely review. We’re so pleased to hear that our team was able to answer all your questions clearly and promptly, and that you felt confident throughout your purchase. It’s great to know you’re happy with the quality and look of your dressing table and stool. We really appreciate you sharing your experience and hope to welcome you back again soon. Best regards HomePlus Furniture
Everything was perfect from visiting…
Everything was perfect from visiting the shop to the delivery thank you
6 April 2026
Reply from HomePlus Furniture
Hello Mr Mortley, thank you for your kind comments.
We’re really pleased to hear that everything was perfect from your visit in store through to delivery. Providing a smooth experience from start to finish is exactly what we aim for.
We did notice that your review is currently showing as 1 star. If you had a great experience with us, we would be very grateful if you would consider updating the star rating to reflect your feedback.
Thank you again, and we hope to welcome you back again soon. Best regards HomePlus Furniture
Rude, unhelpful and aggressive.
Rude, untrained awful staff! First visit to the store today. I brought a horse sculpture and had no idea it was damaged. I returned it within 5 minutes of purchase. The lady was very rude, and condescending. She said there is a big sign out the front, that says clearance. Now forgive me clearance does not always mean damaged. Could be end of line clearance/discontinued. Now at no point did both women tell me i was purchasing a defective item. No where on the sale ticket that it said it was damaged. Being shouted at, humiliated in front of other customers. I expected better. You need to employ better staff that can deliver basic customer service! Waited 10 mins to initially be served. I can safely say I will not be entering into any shops you own again. If that's the service and attitudes of your staff member's! Absolutely appalling!
12 April 2026
Unprompted review
Reply from HomePlus Furniture
Hello Jayne, thank you for your review.
We’re sorry to hear that you were unhappy with your experience in store.
However, we do not tolerate any abuse or shouting towards our staff under any circumstances. Our team should always feel safe and respected at work.
We understand that you purchased an item from our Clearance Outlet Store, which is clearly advertised throughout as offering ex-display items, ‘nearly perfect’ pieces, and end-of-line collections. While many items are in excellent condition, they may not always be in brand-new state, and this is reflected in the nature of the store.
It is disappointing to hear that you felt our team were “rude and condescending.” Our staff are something we take great pride in, and we consistently receive exceptional feedback regarding their service, professionalism, and character.
That said, we do appreciate you taking the time to share your feedback, and we will reflect on your comments internally.
Should you require any further assistance please do not hesitate to get in touch.
Thanks,
HomePlus Furniture
Winchcombe furniture range
Bought the winchcombe tall boy it’s exactly as pictured and great quality. Delivery to room of choice was prompt just awaiting the remainder of the range to come back into stock.
3 April 2026
Reply from HomePlus Furniture
Hello Arlene, thank you for your lovely review. We’re so pleased to hear that you’re happy with your Winchcombe tall boy. It’s also great to know the delivery service to your room of choice went smoothly.
We appreciate your patience while the rest of the range comes back into stock and hope to complete your collection very soon. Best regards HomePlus Furniture
A definite 5 star
A definite 5 star. Not only was the product in stock, it arrived in excellent condition, on time, plus it was £300 cheaper than a competitors site. This will absolutely not be the only time I use this company. They also emailed with regular updates.
3 April 2026
Reply from HomePlus Furniture
Hello Janis, thank you for your 5-star review! We’re so pleased to hear that you were happy with the value and quality, as well as the delivery service. It’s also great to know our communication kept you well informed throughout.
We truly appreciate your support and look forward to serving you again in the future. Best regards HomePlus Furniture
I am so delighted with the fantastic…
I am so delighted with the fantastic customer service I received recently. Major issues with the courier service which was soon resolved by the great staff at HomePlus Furniture. Thank you so much and I will certainly be buying from you again.
20 March 2026
Unprompted review
Reply from HomePlus Furniture
Hello Aly, thank you for taking the time to leave a review, we’re really pleased to hear that our team was able to resolve the courier issues for you quickly and get everything sorted. We always aim to step in and support our customers when external delivery problems arise, so it’s great to know you felt well looked after.
We truly appreciate your kind words and your support, and we look forward to welcoming you back again in the future. Best regards HomePlus Furniture
Really friendly helpful delivery crew
Really friendly helpful delivery crew, they were prompt and even took their shoes off without being asked.
1 April 2026
Reply from HomePlus Furniture
Hello Jo, Thank you for your lovely feedback.
We’re pleased to hear that our delivery team provided such a friendly and helpful service. Punctuality and respect for our customers’ homes are very important to us, so it’s great to know the crew went the extra mile.
Thank you for taking the time to share your feedback. Best regards HomePlus Furniture
Beautiful coffee table!
Very pleased with my purchase. Coffee table is beautiful and very well made.
Delivery was great very helpful crew and it was very well packaged. Would highly recommend.
1 April 2026
Reply from HomePlus Furniture
Hello Linda, thank you for your great feedback.
We’re happy to hear that you’re very pleased with your coffee table and that you’re impressed with both its quality and finish. It’s also great to know the delivery team provided a helpful service and that your item arrived well packaged and in perfect condition.
We really appreciate your recommendation. We hope to welcome you back again in the future. Best regards HomePlus Furniture
The table I bought definitely lived up…
The table I bought definitely lived up to expectations - it's unique and stunning. Highly recommended
20 March 2026
Reply from HomePlus Furniture
Hello Clare, thank you so much for your kind words! We’re so happy to hear that your table exceeded your expectations and that you love its unique design. Your recommendation means a lot to us, and we look forward to serving you again in the future! Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello Sharon, thank you for your kind feedback. We’re so pleased to hear that you found our staff welcoming and helpful during your visit.
We truly appreciate you taking the time to share your experience and hope to see you again soon. Best regards HomePlus Furniture
Great customer service today in store…
Great customer service today in store from Sammie went above and beyond while purchasing a table and chairs highly recommend
4 April 2026
Unprompted review
Reply from HomePlus Furniture
Hello Hayley, thank you so much for your kind review. We’re so happy to hear that you had a great experience in store and that Sammie was able to go above and beyond while assisting you with your table and chairs purchase.
Your recommendation really means a lot to us, and we’ll be sure to pass your lovely feedback on to Sammie.
We hope you enjoy your new furniture and look forward to welcoming you back again soon. Best regards HomePlus Furniture
The piece of furniture designed for the…
The piece of furniture designed for the bedroom was left in the dining room and now have to find someone to put it upstairs! The delivery people where respectful but would not help with putting the furniture in the place it was intended for
24 March 2026
Reply from HomePlus Furniture
Hello Patricia, thank you for your feedback.
We’re really glad to hear the delivery team were respectful, but we’re sorry they didn’t offer to take the item upstairs for you. Our usual service does include placing furniture in a room of your choice, and they would have been happy to do this if asked - so we completely understand how frustrating this must have been.
We’ll make sure to share this with the team so we can improve the experience going forward. Please do not hesitate to reach out to our team should you require any further assistance.
Thanks,
HomePlus Furniture
Reply from HomePlus Furniture
Hello Adele, thank you for your review. We’re so pleased to hear that you’re happy with the quality and that you love your bedside tables.
We really appreciate your feedback and hope you enjoy your furniture for years to come. Best regards HomePlus Furniture
The website was easy to navigate
The website was easy to navigate. Making my purchase was trouble free.
I looked at many different companies to compare prices etc.
I found this company to offer excellent value for money and, Im delighted with the quality of my purchase.
24 March 2026
Reply from HomePlus Furniture
Hello Diane, thank you so much for your kind review. We’re really pleased to hear that you found our website easy to navigate and that your purchasing experience was smooth and hassle-free.
It’s great to know that you feel we offer excellent value for money and that you’re happy with the quality of your purchase that means a lot to us. We truly appreciate your recommendation and hope to see you again in the future. Best regards HomePlus Furniture
My second purchase
My second purchase, excellent delivery info and delivery service, item was well packaged and at an unbeatable price.
24 March 2026
Reply from HomePlus Furniture
Hello, thank you so much for your kind feedback! We’re pleased to hear that this your second purchase from us. We truly appreciate your sharing your experience and look forward to helping you with future orders! Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello Colette, Thank you for your kind review! We’re pleased to hear that your bedside table arrived safely and that you’re happy with it. We hope it adds a lovely touch to your space, and we look forward to helping you with more items in the future! Best regards HomePlus Furniture
Great quality chest of drawers & shopping experience
Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers open/close really smoothly).
The service from HomePlus Furniture was also exemplary being delivered on the stated date/time & the guys kindly moved the unit upstairs for me.
I suspect I will purchase more items in time.
25 March 2026
Unprompted review
Reply from HomePlus Furniture
Hello Martin, thank you for your lovely review! We’re pleased to hear that you’re happy with your chest of drawers and that everything arrived safely and on time. We’re also glad the delivery team could assist with moving the unit upstairs, and your tip about using candle wax on the runners is a great idea for other customers. We look forward to helping you with more purchases in the future! Best regards HomePlus Furniture
Beautiful Sideboard
Quick delivery for an items of its size. The sideboard we ordered (Lombok Walnut Rattan Large Sideboard) is beautiful and I am really impressed with the quality. We absolutely love it and could not be happier.
19 March 2026
Reply from HomePlus Furniture
Hello Jonathan, thank you for your lovely review! We’re pleased to hear that your Lombok Walnut Rattan Large Sideboard arrived quickly and that you’re impressed with its quality. It’s great to know that you love it and that it’s the perfect addition to your home. We really appreciate you taking the time to share your experience! Best regards HomePlus Furniture
The articles looked great but 2 of the…
The articles looked great but 2 of the drawers were poorly fitted I found grey pegs in drawer where someone must have left them? had to fix myself and they still close unsatisfactory. Otherwise great service helpful delivery.
12 March 2026
Reply from HomePlus Furniture
Hello, thank you for your feedback. We’re really pleased to hear that you were happy with the overall look of the items and the service from our delivery team. We’re very sorry to hear about the issue with the drawers and the loose fittings, this is certainly not the standard we aim to provide. We appreciate you bringing this to our attention and we hope to have the opportunity to improve your experience in the future. Best regards HomePlus Furniture
Stylish, well made and affordable
Very happy with my cabinet, well made and great value for money.
12 March 2026
Reply from HomePlus Furniture
Hello, thank you for your lovely review. We’re so pleased to hear that you’re happy with your cabinet and that you found it stylish, well made, and great value for money. We really appreciate your feedback and hope you enjoy your furniture for many years to come. Best regards HomePlus Furniture
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