Excellent service. Huge choice of products in the shop. Sales assistant was very helpful in choosing the right mattress. We were kept informed on the progress of the order and delivery. 24 hrs befo... See more
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Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more
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Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more
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Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers... See more
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Company details
Written by the company
HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.
Written by the company
- Family
- At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
- Quality
- Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
- Unbeatable Value
- We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
- Customer Service
- We take great pride in delivering the highest quality service to all our customers throughout their experience with us.
Contact info
46 County Square, TN231YE, Ashford, United Kingdom
- 01233 633928
- sales@homeplusfurniture.com
- www.homeplusfurniture.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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First class service from everyone at Home plus Ashford.
I was super happy with the service from Home plus today.
The 2 guys arrived nice and early and did a very good job assembling my corner unit.
They were extremely polite and friendly and got the job done quickly with no issues. So far the furniture looks good, feels comfortable and I was really happy with the price. We are returning customers so knew the standard of Customer service was first class and the products are of great quality.
Lovely friendly girls in the Ashford showroom too! Well done all of you concerned with my order. We'll be back !!
1 May 2026
Unprompted review
Reply from HomePlus Furniture
Hello Sarah, thank you so much for your kind feedback.
We’re really pleased to hear that you’re happy with both the service and your new furniture. It’s great to know the delivery team made such a positive impression, and that everything was completed smoothly for you.
I’ll be sure to pass your lovely comments on to the team in Ashford as well, they’ll be happy to hear this.
We truly appreciate your continued support as returning customers, and we look forward to welcoming you back again in the future. Best regards HomePlus Furniture
One happy customer
I can not tell you how happy I am with my most recent purchase. The sales assistants in the Ashford branch were so helpful when making the purchase and especially when collecting my items. The items were so well packaged also. I'll definitely be back. Many thanks
3 May 2026
Unprompted review
Reply from HomePlus Furniture
Hello Emma, thank you so much for your great feedback! We’re pleased to hear how happy you are with your recent purchase, and it’s great to know our Ashford team were so helpful throughout your experience, both during purchase and collection.
We’re also pleased to hear the items arrived so well packaged. We really appreciate you sharing your experience and look forward to welcoming you back again soon. Best regards HomePlus Furniture
Furniture was as described and…
Furniture was as described and delivered on time thank you.
24 April 2026
Reply from HomePlus Furniture
Hello Norman, thank you for your feedback! We're really pleased to hear that your furniture was as described and delivered on time. We hope you enjoy it, and if you ever need anything in the future, we’re here to help. Best regards HomePlus Furniture
Great chair, little difficult to build
Bought this hanging egg chair for my girlfriend and she loves it, very sturdy and simple enough to put together. However trying to get the legs into the base of the chair was a challenge as the powder coating made it too tight. One rubber mallet later it was all together fine with no issues and a very happy girl and kitty cat
19 April 2026
Reply from HomePlus Furniture
Hello Jason, thank you for your review! We’re so pleased to hear that your girlfriend (and her kitty!) are loving the hanging egg chair.
We really appreciate your feedback regarding the assembly. The powder coating can occasionally make the fit a little tighter than expected, but it’s great to hear you were able to get everything set up successfully.
Thank you again for sharing your experience, and we hope you continue to enjoy the chair for many years to come ! Best regards HomePlus Furniture
Absolutely lovely garden bench
Absolutely lovely garden bench. Very well made. Good quality wood. The delivery guys put it in garden for us which was very helpful. Very courteous and polite.
19 April 2026
Reply from HomePlus Furniture
Hello, thank you so much for your lovely feedback.
We’re really pleased to hear you’re happy with your garden bench and the quality of the wood. It’s also great to know the delivery team were helpful in placing it in your garden and provided a courteous and polite service.
We truly appreciate you taking the time to leave a review, and we hope you continue to enjoy your bench for many years to come. Best regards HomePlus Furniture
Delivery well communicated and on time…
Delivery well communicated and on time - two charming young men brought my purchase in to the house and in to the room requested. Instructions were not clear which necessitated an email. This was answered swiftly and clearly explained so thank you. I’m a very happy customer!
17 April 2026
Reply from HomePlus Furniture
Hello Mrs Kay, thank you so much for taking the time to leave your review. We’re really pleased to hear that your delivery went smoothly and on time, and that our delivery team were able to assist you in getting everything placed where you wanted it. It’s also great to know that our customer service team were able to respond quickly and clearly to help with the instructions.
We really appreciate your kind words and your support, and we’re pleased to hear you’re a happy customer. Best regards HomePlus Furniture
5 Star Service
5 Star Service From ordering to delivery into the house by two very helpful & polite driver's, on a Saturday afternoon! I will definitely be ordering from this company again
3 April 2026
Reply from HomePlus Furniture
Hello, Thank you so much for your 5-star review.
We’re pleased to hear you were happy with the service from ordering right through to delivery, and that our drivers were helpful and polite. We’ll make sure your kind feedback is passed on to them. We really appreciate your support and look forward to welcoming you back again in the future. Best regards HomePlus Furniture
Superb desk, pity about the delivery
The desk is superb.Just what we wanted. Delivery, however, was harassing. Homepluis did not tell us what was in the delivery package; unpacking and assembly would have been £40 extra. Delivery company first gave us unexpectedly a time the next working day; once modified, we managed two days later. Only digital communication proved possible. Three items delivered, of which one was intended for Slough, so we had to call back delivery vehicle to give us correct parcel instead.
9 April 2026
Reply from HomePlus Furniture
Hello Timothy, thank you for your feedback.
It is wonderful to hear you are please with the desk itself.
We’re sorry, however, that the delivery experience didn’t meet expectations. Our third-party courier aims to keep customers updated throughout the process to ensure as smooth a delivery as possible, but we appreciate that the initial next working day slot and limited communication options were not convenient in your case.
For clarity, full details of our delivery options, including room of choice as standard as well as optional unpacking and assembly services for an additional fee, are available on our website. We understand this might not always be front of mind on the day, so we’re always looking at ways to make this clearer and easier to spot along the way.
We also sincerely apologise for the parcel mix-up you experienced. That’s certainly not the level of service we aim to provide, and we appreciate you taking the time to resolve it with the driver.
Your feedback is incredibly valuable and will be shared with both our team and the delivery partner to help improve the overall experience going forward.
Should you require any further assistance please do not hesitate to get in touch.
Thanks,
HomePlus Furniture
This range is great
This range is great. I now have 4 pieces. Just what I wanted, french style shabby chic and at really good prices. The service is outstanding as is the drlivery provider.
15 April 2026
Reply from HomePlus Furniture
Hello Marilyn, thank you so much for your lovely review! We’re pleased to hear that you’re enjoying the range and that it’s exactly the style you were looking for. It’s great to know you’re happy with both our service and the delivery experience as well, that means a lot to us.
We really appreciate your support and hope you continue to enjoy your furniture for many years to come! Best regards HomePlus Furniture
Great product and excellent customer…
Great product and excellent customer service, they kept me informed throughout, from the time I placed my order through to delivery. Always courteous and friendly.
14 April 2026
Reply from HomePlus Furniture
Hello Julianne, thank you for your kind feedback. We’re really pleased to hear you were happy with the product and that you felt kept informed throughout your order right through to delivery. It’s great to know you found our team courteous and friendly. We truly appreciate your support and hope to see you again soon. Best regards HomePlus Furniture
Great experience
Great experience, I had an issue on the checkout that crashed, contacted customer service whom confirmed it had not taken payment and to resubmit.
They had Clear Comms, friendly, professional and reassured me about the payment. Item was in stock, Delivered with in a few days.
The item was great quality, reasonably priced and service was superb.
I Would definitely use this company again and already looking for other items based on my first experience using them.
I'll be leaving a google review for these as well as I have 4million views on my Google account, rather than Just Trustpilot too.
14 April 2026
Reply from HomePlus Furniture
Hello Charles, thank you for taking the time to share your experience. We’re glad our team was able to quickly resolve the checkout issue and reassure you regarding payment. It’s great to hear you were happy with the product quality, pricing, and delivery speed. We really appreciate your recommendation and look forward to welcoming you back again soon. Best regards HomePlus Furniture
Very easy to order and pay with…
Very easy to order and pay with excellent communication
1 April 2026
Reply from HomePlus Furniture
Hello, thank you for your kind feedback. We’re really pleased to hear that you found the ordering and payment process easy and that communication was excellent throughout. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Best regards HomePlus Furniture
Fantastic delivery guys assembled my…
Fantastic delivery guys assembled my settee with no problems very polite great service guys (old school manners)
Also in the shop at Ashford Kent the sales lady Rachel was so helpful reel pleasant change now a days
Thanks home plus great all round service
16 April 2026
Unprompted review
Reply from HomePlus Furniture
Hello Mr and Mrs Welsh, thank you so much for taking the time to leave your review. We’re really pleased to hear that the delivery team were polite, helpful, and carried out the assembly with no issues. It’s also lovely to hear your kind comments about Rachel in our Ashford store, we’ll be sure to pass your feedback on to her and the team. We really appreciate your support and hope you enjoy your new furniture for many years to come! Best regards HomePlus Furniture
Great customer service as always
Great customer service as always. Good quality furniture at very competitive prices.
10 April 2026
Reply from HomePlus Furniture
Hello Samantha, thank you so much for taking the time to leave your review. We’re really pleased to hear that you’re happy with our customer service and that you’re pleased with the quality and pricing of your furniture. Your kind words are greatly appreciated.
We really appreciate your continued support. Bet regards HomePlus Furniture
Fast efficient friendly service and…
Fast efficient friendly service and excellent quality furniture. Highly recommend.
10 April 2026
Reply from HomePlus Furniture
Hello Mrs Wilson, Thank you so much for taking the time to leave your review. We’re really pleased to hear that you’re happy with the service and quality of your furniture, and it’s great to know you found everything fast, efficient, and friendly. Your recommendation is very much appreciated.
We look forward to serving you again in the future. Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello, thank you so much for taking the time to leave your review.
We’re really pleased to hear that you’re happy with your product and that everything arrived quickly and as expected. It’s great to know you’re satisfied with the price, delivery, and overall service. We hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello Janet, thank you for your feedback. We’re really pleased to hear your questions were answered and that your order arrived as scheduled. It’s great to know you’re happy with the product, and we really appreciate you taking the time to leave a review. Best regards HomePlus Furniture
We ordered some furniture which we are…
We ordered some furniture which we are very pleased with especially as the quality was good.
Unfortunately, the front of the wardrobe was slightly damaged. We spoke to Debbie on Sunday about it and by Wednesday we had a replacement delivered.
We can not fault the service in the store whatsoever.
Many thanks for your prompt service.
From,
Graham George.
15 April 2026
Unprompted review
Reply from HomePlus Furniture
Hello Graham, thank you for your lovely feedback. We’re really pleased to hear you’re happy with the quality of your furniture overall, and we’re sorry again for the issue with the wardrobe front.
It’s great to know Debbie was able to assist you and that the replacement was delivered so quickly. We really appreciate you taking the time to share your experience, and we’re glad you were happy with the service you received. Best regards HomePlus Furniture
had such a lovely experience shopping…
had such a lovely experience shopping here with my daughter. From the moment we walked in, the staff were warm, welcoming, and genuinely helpful. They took the time to help us choose the right furniture and home décor pieces without any pressure, which made the whole experience feel relaxed and enjoyable.
The quality of the items is beautiful, and the prices are very reasonable for what you get. You can tell they really care about their customers and take pride in what they offer. They were especially kind and patient with my daughter, which meant a lot to me.
We left feeling happy, confident in our purchases, and excited to style our home. I’ll definitely be coming back and would highly recommend this shop to anyone looking for stylish, affordable furniture and décor with outstanding customer service.
Mrs Mamie McCann
8 April 2026
Unprompted review
Reply from HomePlus Furniture
Hello Mamie, thank you so much for your kind words and for taking the time to share your experience. We’re so happy to hear that you and your daughter enjoyed your visit with us.
Creating a warm, welcoming, and pressure-free environment is very important to our team, so it’s great to know that this came across during your time in store. We’re especially pleased to hear that our staff made both you and your daughter feel comfortable and supported while choosing pieces for your home.
Your feedback on our quality and pricing truly means a lot to us, and we’re so glad you left feeling happy and excited about your purchases. We look forward to welcoming you back again soon! Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello Julie, thank you for your kind review. We’re so happy to hear that you found our team helpful and that you’re pleased with your product. It’s great to know you had a positive experience with us.
We really appreciate your recommendation and hope to welcome you back again soon. Best regards HomePlus Furniture
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