50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
Company replied
The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the ti... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Fantastic stools
Fantastic stools , really stylish and good quality item. Quick delivery and great communication. Thank you.
27 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Super fast shipping
Super fast shipping, arrived quickly and was in great condition. Packaged well, definitely the best price we could find as well. 10/10 would buy from them again.
25 April 2026
Unprompted review
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
EXCELLENT COFFEE PLUNGER.A*
18 April 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Very well made bulkhead lights which…
Very well made bulkhead lights which look great on my deck. Speedy delivery and very well packaged. You get what you pay for.
23 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Good experience
Delivery was not immediate but I appreciate that this is a small business and that delivery was offered free of charge. Once it was despatched, arrived my order arrived very quickly. Useful to be able to track the order through the Shop app. Would buy from this retailer again without hesitation.
24 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Product just what I needed
17 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
First time and it was a great experience
Can't fault the service. Super quick delivery and well packed. I'll be ordering for Holloway's again.
17 April 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Flawless ordering and delivery.
17 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Excellent service
Well packaged, quality item. Delivered very quickly with good communication. Excellent service.
23 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Very fast postage best price I could…
Very fast postage best price I could find for a quality branded item. The item itself was worth the money you often only get what you pay for.
23 April 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
I bought a beautiful Knoll Saarinen…
I bought a beautiful Knoll Saarinen oval marble table at the spring sale for a superb price. The purchasing experience was excellent. Communication with the sales and operations team was easy and prompt. The delivery team was fantastic and went above and beyond what was expected for the kerbside delivery service. They helped us carry the heavy marble top into my dining room and even lifted it onto the base for final assembly. I would highly recommend this company and praise them for their focus on customer service.
21 April 2026
Unprompted review
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Love the lamp
Love the lamp, love the price in the sale, arrived promptly and very well packaged.
The only thing that was a gripe was that APC delivery left it on my doorstep instead of in the garage as per instructions, I couldn’t get hold of anyone so had to get hold of a neighbour to put it in the garage for me. Doesn’t impact my 5 stars for the service or product but just fyi for the store.
18 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Knowledgeable staff
When I had a query a real person answered the phone. She was very helpful.
20 April 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Great Product and delivered very…
Great Product and delivered very quickly. Easy to order no fuss. 5* Service
19 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Purchase went smoothly.
The product I ordered was a Hay Pallisade garden chair. Everything went smoothly, good communication, it was in stock, and delivered quickly with care.
20 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Really easy to order a replacement bulb…
Really easy to order a replacement bulb for our Flos lamp. Thanks Wil
20 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Very fast delivery
Very fast delivery, much better than the big retailers, packaged well and all as described! Delivery notifications all accurate too.
12 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Hay Palisades - Delivery company is a nightmare
Ordered Hay palisades chairs. You will not get your delivery on time even for stock items. The delivery company kinetic has cancelled 3 times, each time I had to change my plans to be home.
Clearly many other customers in the reviews are having the same issues for a long time, so why don’t they use a better delivery service?
On top Holloways don’t have a good customer service department, nobody answers the call
Use other reputable online stores such as Heals
Keep original and authentic reviews
19 April 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Raza,
We’re very sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it is to have your delivery cancelled multiple times, especially when you have had to rearrange your plans on each occasion.
We also sincerely apologise for the difficulties you have experienced in contacting our customer service team. This is not the level of service we aim to provide.
As your order was placed through our Bath showroom team, the Showroom Manager will be in touch with you directly to review this matter and assist in getting it resolved as quickly as possible.
Thank you for taking the time to share your feedback.
Ellen
Customer Experience Manager
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