50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the ti... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Holloways of Ludlow
Hi Peter,
Thank you for your review.
We’re glad to hear you were happy with the service and really appreciate you taking the time to share your feedback.
If there’s anything we can help with in future, please feel free to reach out at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Amazing customer service
Amazing customer service. Speedy delivery and one satisfied customer.
Would highly recommend.
Thank you
10 May 2026
Reply from Holloways of Ludlow
Hi Ciaran,
Thank you for your kind review.
We’re really pleased to hear you were happy with the speedy delivery and that everything arrived just as it should.
It means a lot to know you’d recommend us, and we hope you continue to enjoy your purchase.
Regards,
Holloways of Ludlow team
Communication was great
Communication was great, always came back very quickly and positively and got my product ready for the sunny days. Also when notified of 1 missing part of the order, quickly got it rectified for me so I got exactly what I ordered.
28 April 2026
Reply from Holloways of Ludlow
Hi Simon,
Thank you for such a thoughtful review.
We’re really glad to hear the communication was quick and positive throughout, and that everything was sorted out smoothly for you, especially with the missing part being resolved promptly.
It’s great knowing you’ve now got everything ready to enjoy on the sunny days ahead, just as intended.
If you ever need anything else, feel free to reach out at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Simon,
Thank you for your lovely review.
We’re really pleased to hear that you found the service smooth from start to finish, with clear communication and an easy delivery process.
Your kind feedback means a lot to the team, and we hope you enjoy your new purchase.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lee,
Thank you for taking the time to leave a review.
We’re glad to hear you were happy with the price and quick delivery, and that everything went smoothly from start to finish.
We really appreciate your support and hope you enjoy your purchase.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Anon,
Thank you for your positive review.
We’re really pleased to hear that everything arrived on time and that the product met your expectations. Providing efficient service and a smooth delivery experience is something we always aim for.
We hope you enjoy your purchase, and if there’s ever anything else we can help with, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Zoe,
Thank you for your lovely review.
We’re so pleased to hear the bench looks perfect in your garden and that you’re happy with how it complements your outdoor space.
We hope you enjoy it for many years to come, and please feel free to contact us at customerservice@hollowaysofludlow.com
if we can help with anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lawson,
Thank you for your kind review.
We’re delighted to hear you were pleased with both the service and the product, and we really appreciate you taking the time to share your experience.
We hope your new piece looks perfect in your home, and please feel free to contact us at customerservice@hollowaysofludlow.com
if we can help again in the future.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Marie,
Thank you for your lovely review.
We’re so pleased to hear that you were happy with the communication and speedy service, and that everything went smoothly for you.
We really appreciate your support and hope you enjoy your purchase for many years to come.
Regards,
Holloways of Ludlow team
Excellent furniture at Holloways of Ludlow in Winchester
Holloways of Ludlow in Winchester are so helpful. I’m on their list and get updates on new arrivals or special events. The furniture is such good quality and the team is always ready to help with questions or sourcing variations.
24 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Very helpful with initial order and…
Very helpful with initial order and making arrangements for collection - and a beautiful product too!
4 May 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Great service as always from Holloways.
Great service as always from Holloways.
Good value, quality products and quick shipping.
3 May 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Love the bulkhead light we bought
Love the bulkhead light we bought. Such great quality, delivered quickly and reasonably priced for such a great product.
26 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Poor service, misleading communication, and incorrect items supplied
I had a very disappointing experience with Holloway of Ludlow.
After spending several thousand pounds on lighting (including multiple Nuura Miira Pendant Lights, wall lights, and Patricia Lobo wall lights), I expected a high level of service and attention to detail. Unfortunately, what followed was a series of delays, misleading communication, and ultimately incorrect items being supplied.
One of the pendant lights arrived without a ceiling plate, despite this being included at the point of sale and paid for in full. When I raised this issue, I was initially informed that the item had been included, which was not the case. Only after further correspondence was it acknowledged that the ceiling plate had not been supplied. At the same time, the website indicated that this component was included, which I consider misleading. I have written communication confirming these exchanges.
After multiple emails, a replacement was eventually sent, but it was the wrong item entirely. The ceiling plate differs in both colour and design and appears to be of inferior quality, despite the fact I paid for the correct branded component.
In addition, the Patricia Lobo wall lights were promised within an 8-week lead time when ordered in November, yet they did not arrive until late mid April. This level of delay is unacceptable and significantly disrupted our project timeline.
Communication has also been extremely poor. Queries were often ignored, phone calls were not returned, and responses were only forthcoming when I began referencing legal obligations. This is not what you expect from a company handling high-value orders.
Because of these ongoing delays, our electrician had to complete the installation (“second fix”) at a much later stage. The ceiling plate issue only became apparent once everything was installed, leaving us with mismatched fittings in the same room—completely unacceptable from an aesthetic and quality standpoint.
As a result, I now have to arrange and pay for an electrician to return, purely due to their mistake, which I will not let rest until this issue is fully rectified and the incorrect, misleading part is properly replaced.
Overall, the experience has been frustrating and time-consuming, with delays of several months, misleading information, and a clear lack of accountability throughout. For a company operating at this price point, this level of service is simply not acceptable.
I would not recommend.
16 April 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Tatyana,
We’re very sorry to read about your experience and the frustration this has caused. We fully appreciate how disappointing this must have been, particularly given the scale of your order and the expectations that come with it.
We sincerely apologise for the delays you experienced, the issues with the items supplied, and the lack of clear and timely communication throughout. The situation you have described regarding the missing and incorrect ceiling plate, as well as the impact this has had on your installation, is not acceptable and falls well below the standard we aim to provide.
We also understand the disruption caused to your project timeline, including the need to arrange additional work, and we recognise how frustrating this must be.
Please be assured that we take this matter very seriously and would like the opportunity to resolve this for you properly. If you could contact us directly with your order details, we will ensure this is urgently reviewed and that a suitable resolution is put in place as quickly as possible.
Ellen
Customer Experience Manager
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Easy to order
Easy to order. Website was well set out. Order came quickly and on time. Great quality bench.
25 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Good selection of goods
Good selection of goods, quickly delivered, beautiful product ( wall lights).
1 May 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Fantastic personal service
Fantastic service. Faith worked with me from the beginning of the order and did everything she could to expedite the delivery for me. It's such a difference when you get personal service like that. Would recommend and look forward to working with Holloways again
24 April 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Fast delivery
Fast delivery, beautiful products, and a great range of goods available at fair prices.
23 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Easy website which made ordering very…
Easy website which made ordering very simple. Quick delivery. Beautiful lamp.
23 April 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
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