50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the ti... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
491 reviews
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Replied to 89% of negative reviews
Typically replies within 1 week
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Waited about 5 weeks for items
Waited about 5 weeks for items. Instead of 2 of the same pendant lights as ordered; I received 1 the wrong size. I cannot find where to contact the company for a return?
25 May 2026
Reply from Holloways of Ludlow
Hi Aleer,
Thank you for your feedback, and I’m sorry to hear that one of the pendant lights you received was the wrong size after waiting longer than expected for your order.
I can see that our Customer Service team responded to your email on the same day you contacted us and are currently awaiting your reply so that we can help get this resolved as quickly as possible.
If you haven't seen our response, please check your junk or spam folder, or contact us directly at customerservice@hollowaysofludlow.com and we’ll be happy to assist further.
We appreciate your patience and look forward to resolving this for you.
Regards,
Holloways of Ludlow team
delivery and product v good.
30 April 2026
Reply from Holloways of Ludlow
Hi Emily,
Thank you for your lovely review.
It’s great to know both the delivery and the product met your expectations.
We always aim to make the whole experience as smooth as possible, and we’re glad that came through.
If you ever need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Its been weeks waiting for Hay crates…
Its been weeks waiting for Hay crates to arrive and haven't seen any emails to confirm their whereabouts.
25 May 2026
Reply from Holloways of Ludlow
Hi Becky,
Thank you for your feedback, and I’m sorry to hear you've been left waiting for your HAY Crates without receiving updates on their status.
We completely understand how frustrating it is when an order takes longer than expected and communication has not been as clear as it should be.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details, and we will be happy to investigate this for you and provide an update as quickly as possible.
We apologise for the inconvenience and appreciate your patience.
Regards,
Holloways of Ludlow team
Great website and easy to order plus a…
Great website and easy to order plus a welcome discount and free delivery!
1 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Joanne,
Thank you for your lovely review.
It’s great to hear the website felt easy to use and that the welcome discount and free delivery made the experience even better.
We really appreciate you choosing Holloways of Ludlow and hope the purchase adds something special to your home.
Regards,
Holloways of Ludlow team
Delivery was great and flexible
Delivery was great and flexible, which so delivery companies are not. The product is fantastic quality.
4 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Julie
Thank you for your lovely review.
It’s great to hear that the delivery was flexible and that the product arrived in fantastic quality.
We always aim to make the whole experience as smooth as possible, and we’re glad we could deliver that for you.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Outstanding customer support
Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more personable and helpful. I will gladly be buying from them again.
25 May 2026
Reply from Holloways of Ludlow
Hi David,
Thank you very much for your kind review.
It’s good to hear our team was able to help so patiently with your order, especially when the faulty part was no fault of ours.
We really appreciate your trust and look forward to helping you again in the future.
Regards,
Holloways of Ludlow team
Easy to order and quick delivery.
29 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Dafydd,
Thank you for your kind review.
It’s great to hear the ordering process was easy and that your delivery arrived quickly.
We always aim to make things as smooth and efficient as possible, and we’re glad that came through.
If you need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Product arrived swiftly and in perfect…
Product arrived swiftly and in perfect condition.
29 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Joao,
Thank you for your kind review.
It’s great to hear your order arrived swiftly and in perfect condition.
We really appreciate you choosing Holloways of Ludlow, and we’re always here if you need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Jerusamama
Thank you for your positive review.
It’s great to hear you were happy with the product and found our service efficient.
If you ever need anything else, please don’t hesitate to contact us.
Regards,
Holloways of Ludlow team
Still haven’t decided my refund for my…
Still haven’t decided my refund for my return. They are not answering my emails or calls… please get back to me or I’ll have no choice but to escalate further
2 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi D,
Thank you for bringing this to our attention, and I’m very sorry to hear about the difficulties you've experienced regarding your refund.
We completely understand your frustration, particularly if you have been unable to get a response to your emails and calls. This is not the level of service we aim to provide.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details and reference this review, and we will ensure your case is investigated as a priority.
We appreciate your patience and would welcome the opportunity to resolve this for you.
Regards,
Holloways of Ludlow team
Beautiful Furniture, excellent service
Website is easy to use and delivery was super fast. This stool was from the Outlet store and I was able to negotiate a little off the price. Extremely happy with the product and the service from Holloways of Ludlow. Would highly recommend.
25 May 2026
Reply from Holloways of Ludlow
Hi Sally
Thank you for your lovely review.
It’s great to hear the website was easy to use and that your stool arrived so quickly, and that you were happy with the outlet price too.
We really appreciate your recommendation and will keep doing our best to offer great products and service.
If you ever need anything else, please do let us know.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Neil
Thanks for your kind review.
It’s good to hear your order arrived quickly and was well packaged, and we really appreciate you taking the time to let us know.
If you need anything else, just let us know.
Regards,
Holloways of Ludlow team
Ellen really did do some good "customer…
Ellen really did do some good "customer experience" today which means I will be back. It's not hard to do retail right and keep people coming back, you just have to want to!
29 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Jason
Thank you for taking the time to leave such kind feedback.
It’s lovely to hear that Ellen made a real difference to your experience today, and we’ll make sure she sees your comments.
We’re pleased to know it’s the kind of service that makes you want to come back, and we’ll keep doing our best to make every visit just as positive.
If you ever need anything, please feel free to get in touch with us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Quality of lights poor and long delays on delivery.
Ordered outside wall lights. Delivery took twice as long as originally advised, although communication about the delay once Holloways was contacted was extremely good. Having then installed the lights (used a qualified electrician) one stopped working after a couple of days, so while the lights look high quality, this didn’t translate into being functional. Very disappointed as lights expensive, took a long time to arrive (over four months) and one out of six doesn’t work!
27 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Suzanne,
Thank you for taking the time to share your experience, and I’m very sorry for the disappointment caused.
We completely understand how frustrating it must have been to wait so long for your outside lights, only to then have one fail shortly after installation, especially after investing in both the products and professional fitting.
While we’re pleased to hear our team communicated well once contacted, this certainly does not make up for the inconvenience caused overall.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details, as we would really like the opportunity to look into this properly and help resolve the issue for you.
Regards,
Holloways of Ludlow team
Amazing service from Michaela at the…
Amazing service from Michaela at the Bermondsey store - could not be more helpful.
22 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kevin
Thank you for your lovely review.
It’s great to hear Michaela at our Bermondsey store was so helpful and made the experience such a positive one.
We really appreciate you choosing Holloways of Ludlow, and we’ll be here if you need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lesley
Thank you for your lovely review.
It’s great to hear that you’re very happy with the lamp and that delivery went smoothly.
We really appreciate you choosing Holloways of Ludlow and will always aim to keep the quality and service at a high standard.
Regards,
Holloways of Ludlow team
Store credit of no use as I will not buy from them again.
This unfortunatley is the 2nd time I have to give a bad review. 3 pendant kitchen lights delivered to wrong address 3 times. Paid my electrician to fit them. 2 were broken and the 3rd was unsafe to hang as the fitting was the same as the 2 broken ones. Holloways sent out 3 new flex and fitments to the wrong address again.. We have had to go collect each wrongly delivered parcel;. My Electrician came again to fit them so I had to pay him again.. I contacted Holloways and they offered me store credit. NO thank you wouldnt buy any thing from them again.
27 April 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Marianne,
We’re very sorry to read about your experience and completely understand your frustration.
Having your order repeatedly delivered to the wrong address, receiving damaged and unsafe fittings, and then facing additional electrician costs is simply not the level of service we aim to provide.
We sincerely apologise for the inconvenience and stress this has caused you.
Please contact our customer service team directly at customerservice@hollowaysofludlow.com, as we would really appreciate the opportunity to review this properly and discuss a more suitable resolution with you.
We have also raised the delivery address issue internally with our web team to ensure this is corrected going forward.
Regards,
Holloways of Ludlow team
Good shopping experience
Easy to use website. Good description of the products. Quick shipping and well packed
16 May 2026
Reply from Holloways of Ludlow
Hi Steve,
Thank you for your kind review.
It’s great to hear the website was easy to use and that the product descriptions helped, with your order arriving quickly and well packed.
We really appreciate your feedback and will always aim to make the whole experience as smooth as possible.
If you ever need anything, please feel free to get in touch.
Regards,
Holloways of Ludlow team
5* Again
5* Again, and again. Lovely item, top quality, stylish and a cut above 'the rest', if you get what I mean.
25 May 2026
Reply from Holloways of Ludlow
Hi Alana,
Thank you for your lovely review and for coming back to us again and again.
It’s great to hear you found the item top quality and stylish, with that little extra something that sets it apart.
We really appreciate your support and will always do our best to provide pieces and service that feel a cut above.
Regards,
Holloways of Ludlow team
Excellent Customer Service and Product Knowledge.
I really enjoyed my impromptu visit to the Bath Store. The staff were really knowledgeable, generous with their time, very happy to discuss products and design and were exceptionally pleasant to deal with. I felt that I had received a really high standard of customer service.
13 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Catherine
Thank you for taking the time to share your lovely feedback.
It’s great to hear that your impromptu visit to our Bath store was such a positive experience, and that our team was able to give you knowledgeable, thoughtful help with products and design.
We really appreciate your kind words and will continue aiming to offer the same high standard of service every time.
Regards,
Holloways of Ludlow team
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