50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the ti... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
491 reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Unbeatable value and excellent customer…
Unbeatable value and excellent customer service. My order arrived very quickly and well packaged, would definitely from Holloways of Ludlow again.
6 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi David
Thank you for your lovely review.
It’s great to hear you found the value unbeatable and that your order arrived quickly and well packaged.
We really appreciate your kind words and look forward to helping you again in the future.
Regards,
Holloways of Ludlow team
Perfect product for my desk and arrived…
Perfect product for my desk and arrived in a timely fashion.
24 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi D.A.
Thank you for your lovely review.
It’s great to hear the product is a perfect fit for your desk and that it arrived promptly.
We always aim to provide pieces that work beautifully in the home, along with a smooth service from start to finish.
If you need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Late delivery timelines and negligent delivery process, goods might be stolen
On April 18th, I ordered 2 dining chairs for £1380. The delivery timeline on the website was 6-8 weeks. 10 weeks after my order was placed, I still heard nothing. Finally, I got an email out of nowhere from FedEx this week saying they would deliver a parcel to me. Today (July 3rd), FedEx supposedly delivered these chairs with NO SIGNATURE because no signature was required for the delivery (meaning Holloways of Ludlow chose a cheap solution to deliver goods worth £XXXX). FedEx said they left it on my porch (which by the way, I live in a flat building in London). We were home all day but found nothing---nothing was delivered, so either someone straight up stole it from the porch or FedEx delivered to the wrong flat building. There was no photograph of the delivery, just an online PDF provided as proof of delivery. This is the most abysmal service of any furniture company I have ordered from. I've ordered similarly priced goods from Kin Furniture and Skandium, both of which provided WHITE GLOVE service, where delivery was pre-arranged with me and signature was absolutely required. The delivery service Holloways arranged (without my consent) for such high priced items is shocking.
DO NOT ORDER EXPENSIVE FURNITURE WITH HOLLOWAYS UNLESS YOU ARE HAPPY TO RISK YOUR GOODS BEING DELIVERED AND PROMPTLY STOLEN. The website claims the below shipping policy, but clearly they did not meet it in this instance.
"All of our parcels travel on next day delivery. We try our best to ship everything that we have stock of in a timely fashion. There may be rare instances where this is not possible if you are in an area that may be harder to reach. If this is the case, please email us and we will see what can be done. We reserve the right to cancel orders up until the point of delivery.
Damages in transit MUST be reported within 24 hours
Proof of delivery will be obtained for your order by signature or with a photograph taken by the driver upon delivery. The items should immediately be checked and any damage noted on the carrier's documentation. If this is not possible the items MUST be checked and any damages or omissions reported within 24 hours. Our goods are sent with insurance but claims can ONLY be made if damage or missing items are reported within 24 hours. We CANNOT accept liability for missing items, breakages or damage after this period.
For oversized, heavy or awkward consignments a more bespoke delivery service will be provided and a member of our logistics team will be in touch with options."
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Good afternoon,
Thank you for taking the time to share your experience, and we are sincerely sorry to read what has happened with your order.
We completely understand how upsetting this must have been, particularly after waiting significantly longer than the estimated lead time and then not receiving the level of delivery service you reasonably expected for such a high-value purchase.
We also appreciate your concerns regarding the delivery arrangements and the lack of communication throughout the process. This is not the standard of service we aim to provide, and we understand why this has left you so disappointed.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details if you have not already done so. We will investigate this matter with the courier as a priority and work with you to reach a resolution as quickly as possible.
Thank you again for bringing this to our attention, and we apologise for the frustration and inconvenience this experience has caused.
Regards,
Holloways of Ludlow team
Quality new Computer Desk in Oak wood - 51295
Quality new Computer Desk in Oak wood. The team were extremely helpful sorting out delivery for me. Excellent quality at best price.
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Jon
Thank you for your kind review.
It’s great to hear the oak computer desk was just what you were looking for, and that our team could help sort out delivery for you.
We’re glad you found the quality excellent and the price competitive, and we’ll be here if you need anything else.
Regards,
Holloways of Ludlow team
Brilliant service and a quality item at…
Brilliant service and a quality item at a great price. I like the nibble price negotiating feature, fun! Highly recommended! 51355
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Julz,
Thank you for your lovely review.
It’s great to hear you found our service brilliant and the item good quality at a great price, and that you enjoyed the price negotiating feature too.
We really appreciate the recommendation and will keep doing our best to offer well-made pieces and a smooth experience.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Ordered my beautiful wall lights and…
Ordered my beautiful wall lights and they were delivered straightaway. Beautifully made and look fabulous A++++
3 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sarah
Thank you so much for your lovely review.
It’s great to hear your wall lights arrived straightaway and that you’re happy with how beautifully made they are and how fabulous they look.
We always aim to provide pieces that bring both quality and style to the home, along with a smooth service from order to delivery.
If you need anything at all, please don’t hesitate to contact us.
Regards,
Holloways of Ludlow team
Great communication & updates on the…
Great communication & updates on the delivery. Highly recommend
1 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Consumer
Thank you for your kind review.
It’s good to hear the delivery updates and communication made everything easy for you.
We really appreciate the recommendation and will keep focusing on a smooth, reliable service.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Great to deal with and at a fantastic…
Great to deal with and at a fantastic price. This is the first time I’ve purchased from Holloway of Ludlow, but it won’t be the last.
7 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Alison
Thank you for your lovely review and for choosing us for your first order with Holloways of Ludlow.
It’s great to hear you found us easy to deal with and that the price was a good one — we really appreciate you giving us a try.
We hope the piece brings you lasting enjoyment, and we’d be glad to help again whenever you need us.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Eric,
Thank you for your lovely review.
It’s great to hear that you were pleased with the price, the product, and that everything arrived exactly as promised.
We’re committed to offering well-made, timeless pieces with reliable service every time.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Holloways of Ludlow in Bath
Holloways of Ludlow in Bath. Palissades Garden furniture. Alex was extremely helpful and got us the best price. Delivery was sooner than expected which was a bonus
26 May 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Stuart
Thank you for your kind review.
It’s lovely to hear Alex was so helpful and secured the best price for your Palissades Garden furniture, and that the earlier-than-expected delivery was a bonus.
We really appreciate your feedback and will keep working to offer great service and carefully selected pieces that make the experience worthwhile.
Regards,
Holloways of Ludlow team
Easy to order and prompt delivery
Easy to order and prompt delivery. Very pleased with product.
8 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Em,
Thank you for your kind review.
It’s great to hear that ordering was easy, delivery was prompt, and that you’re very pleased with the product.
We really appreciate you choosing Holloways of Ludlow and we’ll always aim to make the whole experience just as smooth.
If you ever need anything, we’re here to help.
Regards,
Holloways of Ludlow team
No update on my order placed 3rd May
I placed an order on 3rd May, with fulfilment window of 4-6 weeks. I received no update on the status of the order, so on 15th June I emailed customer service to ask for an update. I waited and sent another email asking for an update on the order, and still no response. I'd like to know whether my order is coming and when, and if it's not, then how can I claim for a refund if I'm being ignored?
24 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kat,
Thank you for your feedback, and I’m very sorry to hear that you have not received an update on your order or a response to your emails. We completely understand how frustrating this must be, especially as the original fulfilment window has now passed.
Please accept our apologies for the lack of communication. We would be very happy to look into this for you and provide an update on your order status.
Please give our Customer Service team a call on 020 7602 5757 (option 3), and we will investigate this as a priority and discuss the available options with you, including a refund if required.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Regards,
Holloways of Ludlow team
50708 Pose Portable lamp
50708
I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather bland choice but more practical! Anyway, the lamp arrived in an extremely well packed double box. Delivery went totally smoothly
23 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Marie
Thank you for your lovely review and for choosing the Pose Portable LED lamp.
It sounds like you put a lot of thought into the colour, and we are glad it arrived safely in such well packed packaging and that delivery went smoothly.
We hope the lamp brings you plenty of use and fits in beautifully with your home, and if you ever need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Great product and good price
Great product and good price, shipped and protected well.
However, the shipping did take quite a while
15 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Callum
Thank you for your feedback and for sharing both the positives and the delay you experienced.
I’m glad to hear the product arrived well protected and that you were happy with the price.
We also appreciate your patience with the shipping, and we’ll certainly keep this in mind as we continue to improve.
If you would like to discuss the delivery in more detail, please email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Efficient service and delightful…
Efficient service and delightful outdoor rechargeable lights - exactly what I was after!
22 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Pauline
Thank you for your lovely review.
It’s great to hear the service was efficient and that the outdoor rechargeable lights were exactly what you were after.
We really appreciate your feedback and hope they bring you plenty of enjoyment.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lisa,
Thank you for your positive review.
It’s great to hear that you loved the furniture, and we’re glad it found the right place in your home.
If you ever need anything else, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Waited 10 weeks and then ended up cancelling the order
This is a copy of the email I sent to Mr Mark Radon:
I placed the order on the 7th April, a full 10 weeks ago, with an expected delivery of around 4-6 weeks, as per your website. At the five week point I enquired about delivery and was told that there was a delay from the supplier. At six weeks I called again to be told that the order was expected imminently. After seven weeks with no contact from your company, I contacted you again for an update, still no confirmed delivery.
At the end of week eight I contacted you yet again and was told that they were arriving that week but would not be delivered before I went on holiday. We agreed that you would delay delivery to week commencing 15th June (yesterday). So, yesterday I call once again, to check that the two chairs would be delivered this week and was told that warehousing had been informed to release the order and your colleague would confirm this by email. Guess what; no email, no nothing.
Today, 16th June, I call you again. This time I’m informed that you only have one chair and that you are trying to source a second one. You even offered to deliver the one chair!
Needless to say, I have cancelled the order. I am truly staggered at the lack of professionalism I’ve experienced, at no point in this shocking saga has anyone considered contacting me to keep me informed. How long do you expect me to wait, with no update, while you ‘source the missing chair’? How could you assure me that delivery would take place when you didn’t actually have the stock from Italy? The casual way that I was told that you didn’t have the order and the assumption that I would wait another two months for half the order, beggars belief.
The order was cancelled and the money refunded. To date, I've not had response. Like a previous reviewer, I'd like to think I'll get a positive response. If nothing else, maybe they will get a grip of customer service
UPDATE
Fool me once, more fool you. Fool me twice, more fool me. I naively thought that Holloways responding was actually customer care and not box-ticking. I emailed them as suggested and, yet again, no response, nothing. I consider myself lucky that all this farce has cost me is time. Absolute joke, staggeringly bad customer 'service'.
16 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sarpal,
Thank you for taking the time to share such detailed feedback regarding your experience. We are truly sorry for the frustration and disappointment caused throughout this order.
Having to repeatedly contact us for updates over such a prolonged period, only to receive inconsistent information, is simply not the level of service we strive to provide. We completely understand your decision to cancel the order given the circumstances, particularly after being advised that we were unable to fulfil the order as originally promised.
We also sincerely apologise for the lack of proactive communication and for not responding to your email following the cancellation and refund. It is clear that we fell short of the standards our customers should expect from us, and we appreciate you highlighting these issues.
Your feedback has been shared internally, as experiences such as yours help us identify where improvements are needed, particularly around communication and order management processes. If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would be happy to review this with you.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Wendy
Thank you for your kind review.
It’s lovely to hear that you found our service quick and efficient.
We always aim to make the whole experience as smooth as possible, and we’re glad we could help.
If you need anything else, just let us know.
Regards,
Holloways of Ludlow team
Poor communication once order placed and long delay on delivery
The Tom Dixon furniture itself is excellent, but unfortunately the customer service from Holloways of Ludlow was extremely disappointing and not at all what I was expecting given the beautiful website and the premium brands they sell.
I placed my order in April with a 2-3 week lead time for items that ended up taking 2 months to arrive. I had to chase repeatedly for updates and I was never given clear information about when my order would arrive.
I was not informed when the order had been dispatched and only became aware of the delivery through notifications from FedEx, which made arranging to be available for delivery difficult and unnecessarily inconvenient as I was given two dates.
What frustrated me most was the lack of communication from start to finish. I received no proactive updates during the delay, no dispatch notification, and no follow-up after delivery to check that everything had arrived safely or that I was happy with my purchase.
Sad to say I will not buy from Holloways of Ludlow again. We've been doing a lot of work on the house and had just started working our way through the list of items from the website to purchase but this has really put me off.
Having looked at the other lower star reviews this is not an isolated case.
18 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kerry,
Thank you for taking the time to leave such detailed feedback.
While we’re pleased to hear that you are happy with the quality of your Tom Dixon furniture, we’re genuinely sorry that your experience with our service fell so far short of expectations.
We completely understand your frustration regarding the extended lead time, the lack of proactive updates, the absence of a dispatch notification, and the inconvenience this caused when arranging delivery. Communication is a vital part of the customer experience, particularly when purchasing premium products, and it’s clear that we did not meet the standards we set for ourselves on this occasion.
We are sorry to hear that this experience has affected your confidence in shopping with us again, especially when you had planned further purchases for your home. Your comments have been noted and shared internally as we continue to improve our communication processes and customer journey.
If you would be willing to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would welcome the opportunity to review your order in more detail.
Regards,
Holloways of Ludlow team
good in general but delivery service could improve.
communication with Holloways of Ludlow was good. The one thing I would like improving is the delivery. They passed on our details to their shipping partner who sent a text message, but because it was an unknown sender, and phones categorise unknown senders in a different page so I missed the text for a few days, and by the time I realised we had lost the delivery window that we wanted. Like everything these days, automated communications are an issue, there is nothing like a good old fashioned call. One of the delivery men was lazy and didn’t want to wheel the item to its destination (I am talking about 1 minute work), luckily the one in charge was really nice so it was done properly in the end
4 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Carolina
Thank you for taking the time to share this.
I am glad to hear our communication was good, and I am sorry the delivery experience let you down, especially with the missed text and the issue at the end with the delivery team.
Your comments are very helpful, and we will certainly pass them on as we continue working with our shipping partners to improve the service.
If you would like to share any more details, please email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
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