This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more
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I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to cont... See more
Company replied
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... See more
Our third short holiday at Hafn with 10 family members. We've always been lucky with the weather, but even on rainy or windy days it is such a spectacular place to look at the seascape and see the wav... See more
Company details
Information provided by various external sources
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Contact info
United Kingdom
- www.holidaylettings.co.uk
2.5
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oatcake Cottage
A lovely quiet cottage with everything you need. Right in the heart of Castleton. The owner was quick to respond if I needed to ask about anything. Would definitely recommend Oatcake Cottage.
10 April 2024
Unprompted review
Be ready to spend a night on a street
Be ready to spend a night on a street. The renter was a scam and I just didn’t find a place because it was a spring break time +music festival in the area. Even you spend hours speaking with 10 different representatives- result will be 0.I finally payed triple price for staying in the worst hotel that I was able to find because neither TripAdvisor or Holliday Lettings are responsible for scam on their platforms and don’t care on your loses. It was the worse trip in my whole life and would never use TripAdvisor for booking again.
21 March 2024
Unprompted review
Reply from Holidaylettings
Hi Iren and thanks for your review. We're sorry to hear that your original booking didn't work out, and we understand it was upsetting. This is not the type of experience we expect for our travelers, but it explains why we have our Payment Protection Policy to protect our customers against misrepresentation or cancelation from owners, we guarantee a 100% refund for the bookings. Which was provided to you as per the policy, however, additional compensation for other expenses isn't included in the policy you agreed to, since we rely on travelers to purchase travel insurance to cover anything not in the policy. We don't own, manage, or operate the listings on our website, so we aren't liable for compensating for issues caused by the owners. We're merely a venue allowing travelers to view properties, communicate with owners in respect of any queries or questions, and facilitate the conclusion of owner/traveler rental agreements and payments. Action was taken against the owner to remove them from our website and used our resources to try and find another vacation rental and hotel in the area for you, but as you mentioned it was a peak time in the area, and it wasn't possible to find something that was the same price as your original booking. Thank you again for your feedback and time! Sylvia - Tripadvisor Rentals Support
The chalet was very comfortable in an…
The chalet was very comfortable in an idyllic setting, very relaxing and excellently presented, with all essentials supplied, the owners were very helpful and accommodating. Really enjoyed our stay.
31 March 2024
Unprompted review
Absolutely fantastic place
Absolutely fantastic place, everything you need for a relaxing break, warm and cosy, clean and tidy, can't wait to book again
26 March 2024
Unprompted review
The apartment isn’t for rent according to the owner! Scammers
We have just arrived to the apartment we have booked and paid for, only to find out that this apartment is neither available and the owner says it is no longer for rent, hasn’t been since February and he has received no money.
We are standing in the rain in a foreign country having to book whatever is available somewhere else, and the worst part is that there is no direct way to get in touch with holiday lettings!
27 March 2024
Unprompted review
Reply from Holidaylettings
Hi Kunde and thanks for your review about your booking. We're sorry to hear that you had issues with your booking, and we understand this was upsetting. We're happy to see that you were able to reach our team using the contact form on our website. Our team was able to confirm there was no scam. The owner of the property you booked forgot to deactivate the listing when they stopped hosting and had the instant booking feature on, which caused your booking to be confirmed automatically without the owner having to review your booking first. When you select listings with instant booking, they will be automatically confirmed as long as the owner has the listing active and the dates showing available, vs listings that don't and require the owner to respond within 24 hrs of a booking request to accept/decline. Once it was confirmed with our team that the owner couldn't honor your booking, you were refunded in full per our Payment Protection Policy which guarantees travelers a 100% refund if the owner cancels or denies you access to the property, and our 24hr team offered to help you find an alternative place to stay. Our Payment Protection Policy allows us to hold the funds up to the arrival of your booking and is not released to the owner till the following day. Please note that despite the booking made on our website, Tripadvisor doesn't own, manage, or operate the listings on it and relies on the owners and property managers to make sure the information on their account and listings is up-to-date and accurate to avoid negative booking experiences like yours. Thanks for your feedback! Sylvia - Tripadvisor Rentals Support
On arrival at the apartment there was…
On arrival at the apartment there was no one to meet us with the keys and after many calls to the number given for key holder we finally got hold of Pedro the owner after sending a message via the booking. Unfortunately there had a been a mix up with the dates and he thought we were arriving on 1st May instead of 1st March ! This resulted in the apartment not being ready - we therefore waited for it be cleaned etc which by this time 4 hours had passed since we had arrived ! Eventually we were able to get into our accommodation to find there was no hot water! We again contacted Pedro who said he would arrange gas to be delivered which came the following morning ! We then had to wait for it to connected which meant no showers etc until lunchtime !
The apartment has the must wonderful views and is in a great position for shops supermarkets bars and restaurants
However there are issues - the bathroom is extremely dated and there are no grab rails for an elderly person - the door stuck and was very difficult to open once shut we therefore was unable to shut door fully which isn’t ideal ! The front door also was not easy to unlock and took time to get used to the strange lock ! Some of the doors are peeling and need some attention.
It is extremely well equipped and has the advantage of a washing machine and dishwasher ! Great other kitchen facilities.
We would not hesitate to return IF the apartment addresses the issues - the living area and bedrooms are perfectly fine and spotless
So many good reasons to stay here but needs modernising in certain areas.
1 March 2024
Unprompted review
Reply from Holidaylettings
Hi Claire, thanks for taking the time to leave us a review. about your recent experience at a vacation rental. If you’d like to share your comments on the listing itself so that other travellers can read it when reviewing that advert, please click on the “Write A Review” link from the listing you originally booked. You’ll then be directed to the Tripadvisor site where you can write a full review of the property and submit it for publication. If the review complies with our review guidelines, available on our website, it usually takes 1-2 weeks for reviews to be published. After you submit your review, you will see the title on the Reviews page of your profile, and it will be marked as pending. When your review is published, we'll send you an email to let you know. For your convenience for when you book your next rental, you can click on this link to review the complete payment protection terms, https://shorturl.at/zDIKU. All travellers are covered by our payment protection. It's important to read the payment protection’s terms before travel to ensure travelers are aware of its terms beforehand, in case you experience any issues with the reservation. Tripadvisor Rentals SupportMany thanks! Oliver- Tripadvisor Rentals Support
Awful!!!Scammers take your money...
Awful!!!! BE AWARE. THEY WILL TAKE YOUR MONEY AND NOT REFUND AFTER 24HOURS BOOKING. DO NOT BOOK WITH THIS COMPANY. I needed to cancel and rebook to get a bigger place THE DAY AFTER booking. They refused to refund me what I had paid. It was a few hours after the 24hours as I booked early in the morning. Shocking. No budging or movement other than a repeated adamant foreign guy talking over me and over and over that I was outside of the 24 hour window and he couldn't do anything about it. AVOID. Terrible!!!!!!! Zero stars.
17 March 2024
Unprompted review
Reply from Holidaylettings
Hi Hannah, thank you for your message. We‘re sorry to hear that you wanted to cancel your booking shortly after the 24-hour cooling-off period had already passed to book another, larger, vacation rental. When booking a vacation rental, the cancellation terms are set up by the owners, and our booking fee is not refundable. Unfortunately, when booking a vacation rental you are booking with singular owners. If this was a hotel booking and you just wanted to upgrade to a larger unit it would have been a non-issue, but when booking a vacation rental, unless that owner has other properties they manage where they can get you rebooked into it, they will be at a loss if they just allow the cancellation without having any guarantee that the dates originally booked will be booked by someone else. Many thanks! Oliver- Tripadvisor Rentals Support
Excellent
We’ve used Holiday Lettings for our last few UK breaks, and they never disappoint. The website is very easy to use and there are thousands of breaks to choose from. Highly recommended.
16 March 2024
Unprompted review
Good selections & accurate data on listings.
The listings seem to be quite accurate & the information provided was very useful in our searches. The system was easy to use & navigate.
4 March 2024
Unprompted review
i found using holiday lettings very…
i found using holiday lettings very easy to navigate and plenty of choices of apartments to chose from
12 March 2024
Unprompted review
Booking was efficient and smooth.ull details of property were given
Full details of property were given. Booking was very smooth and swift. Very happy with booking experience.
12 March 2024
Unprompted review
I booked a room in the center of Rome
I booked a room in the center of Rome, after they took money it turned out that it was outside the city, they returned only half, there is no one to talk to, please be careful.
After an inquiry, the site returned the full amount of money, thanks to the site Holiday Lettings
7 February 2024
Unprompted review
Reply from Holidaylettings
Hi Vlad and thanks for your review. We're sorry to hear that you had an issue with the location of a booking and we understand this was disappointing. We can see in our records you had no issues reaching our 24hr customer service team online, who helped you get a full refund as per our Payment Protection Policy and addressed the issues with the owner to update the location of their listing. Please note that Tripadvisor does not own, manage, or operate the listings on the website, we rely on the owners to make sure their listings are accurate and up to date to avoid negative booking experiences like yours and penalties to their accounts. This is why we have our Payment Protection Policy to protect our customers in case an owner misrepresents their property, we can guarantee a full refund. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
Excellent service and Great property!
Good advert that gave a true description of the property! Easy booking and excellent service throughout! Thank you 😀
22 February 2024
Unprompted review
Booked a property and when we arrived… the room was filthy
Booked a property and when we arrived it wasn’t clean.
They couldn’t get the room cleaned and cancelled the booking. It was midnight and we had nowhere to stay, nightmare.
By the time we got to bed it was 330am and it cost us another £120 for the accommodation. Had 2 young children in tow and they had been up since 430am!
Holiday lettings say they have nothing to do with bookings and don’t help. Their reply is not helpful and UK trading standards say they are liable as they took the payment. Lies Lies
Avoid this company like the plague
12 February 2024
Unprompted review
Reply from Holidaylettings
Hi Simon and thanks for your review about your recent stay. We're sorry to hear that you experienced issues with your booking, and we understand this was upsetting. According to our records, the owner made a few attempts to try and address the issues at the property as best they could with you, including providing alternative properties to stay, but their options did not meet your needs, and you decided not to keep the booking. Our dedicated 24hr customer service team was able to find you another place to stay in the area for you and your family the same day to stay. In addition, you were issued a full refund of what you paid for your booking even though the cleanliness issues raised were not covered under the Payment Protection Policy, but our team and the owner cared about your experience and resolved the matter by returning your payment in full to you. For anything outside the booking contract that is between you and the owner and not Tripadvisor, we rely on travelers to purchase travel insurance to cover anything additional not mentioned in our Payment Protection Policy. We will always try to help mediate between parties to reach a mutual agreement when an issue is raised that is not always covered, which our team did in your case. We regret the outcome was not what you preferred, but we appreciate sharing your feedback. Many thanks! Sylvia - Tripadvisor Rentals Support
Something is wrong with the…
Something is wrong with the hoidaylettings site but it is impossible to find out how to contact them. The error message is 403 Forbidden nginx and it needs sorting out!
17 February 2024
Unprompted review
Reply from Holidaylettings
Hi Helen, thanks for taking the time to leave us a review. We are sorry that you are facing a 403 Forbidden error in NGINX, and that you had difficulties finding our contact page on our website. We understand how frustrating this is, and time-consuming. Thank you for reporting this error, our engineers were informed. About the 403 error we recommend disconnecting your device from your Wi-Fi, if applicable, and please try logging in using data instead, as it may solve the issue. Also, clearing your browsing history is another troubleshooting step we suggest. If the issue persists, please contact us via this link https://t.co/Ez39ygj58U, so we can gather more information, pass the security questions, and help you access your account. Many thanks - Oliver - Tripadvisor Rentals Support
Worst Host Ever
Booked a villa in Tenerife - Costa Adeje - one of the villas. Worst. Host. Ever. Prior to the visit, she wouldn't provide the address details and how to get in. She had been sent several emails to do this. Eventually, she sent a text to my phone with confusing instructions; she would not greet us there, despite this being part of the arrangement.
Since being here - two days in - she has not been responding in good time; the air conditioning has been switched off upstairs and we are sweltering. Air con is included in the price I have paid. Eventually, she called me and laughed like a hyena whilst refusing to put the units online so we could feel cool. She said she'd send someone over and then said that she would not. She said she knew that the supermarkets would be closed today but did not tell us; we could not buy supplies for to eat and cook food. The bedsheets smell like someone else has been sleeping in them and not been changed; the master bedroom sheets are dirty. The WiFi has to be connected in two places and she told me to ask my children to sort it out, or I would just have to only have connection downstairs.
The view is nice and the venue is pretty OK, but the host is dreadful and these stars are for her behaviour and treatment after forking out a small fortune to come here. Unacceptable and I am waiting for Holiday Lettings to send me a message on X.
13 February 2024
Unprompted review
Reply from Holidaylettings
Hi Nikki and thanks for your review about a host at a property you stayed. We're sorry to hear that you experienced issues at the property and the host was not helpful, and we understand this experience was disappointing. We're unable to find a booking registered under your name to contact you to discuss your experience and see if there is anything we can do to mediate with the host on your behalf to address the issues raised and reach some kind of mutual resolution to help improve the state of your stay. If you haven't already raised a complaint with our team, and you are the registered guest of the booking, please call us at +442037015369 or fill out the Contact Us form (https://bit.ly/2WV1JxK) on the website for us to step in and help. In addition, please keep in mind that after your stay, you're invited to leave a review to share your experience with travelers on the owner's listing. If you did not receive the review link to leave a review on the listing itself, you can go to our website on Holidaylettings.com to locate the listing and click "Write a Review." Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
Fabulous lodge
We absolutely loved our lodge it was warm and wecoming Julie made it very much like Christmas for us a job well done.
23 December 2023
Unprompted review
Invisible Cottages
Have tried to book twice, one day after another, money was taken from my account then was told my request for the cottage was refused, no excuse, no apology, money was returned.
Second booking, same as above, guess what booking was refused, no excuse no apology.
I will never use this site again, I'm not convinced that they have any cottages to rent.
Will stick to Cottages.com, Hoseasons etc, at least you know there is a home to rent with them.
11 February 2024
Unprompted review
Reply from Holidaylettings
Hi Anne and thanks for your review. We're sorry to hear that you had issues confirming a property on our website with the owners; we understand this was disappointing. This isn't the type of behavior we expect from our owners, and try to encourage them to make sure their rates and availability are up-to-date to avoid negative booking experiences with guests. Anytime, an owner declines a booking request their account performance is penalized which can cause their listing to be lower in search results, not receive the certificate of excellence award, the account can be suspended or closed if they have too many rejections. In the future, if you are concerned about having your card pre-authorized while waiting for confirmation, you can send an inquiry instead by clicking "contact the owner" on the listing page, this way you can message more than one owner about your travel dates and interest to book before any payment. If they accept, they can send you a quote to then review and secure the property with payment. You can also call our 24hr reservations team as well to call owners directly to confirm availability at +442037015387. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
Impossible to find property
Impossible to find property. After you put your options in filter, on the map they still showing random properties which doer suits your needs. Useless
3 February 2024
Unprompted review
Reply from Holidaylettings
Hi there, and thanks for your review about finding properties using our search tools. We're sorry to hear that you had issues with finding a property that meets your needs, and we understand this can be frustrating. We have to respond to changing consumer needs, so we’re constantly evolving the way our searches work to help guests save time in finding a place. Our search engine works intelligently, displaying listings that match what you are searching for, and if we have limited or no inventory it will suggest other options that may not have everything that is selected for your search results. If you’ve run a search and can't find your property, simply check that the filters in the search results (e.g. the property type or number of bedrooms) match what you want, then clear any default filters that don’t. If you need help finding a property, you can also call our 24-hr reservations team for direct assistance at either +1-844-242-3777 or +442037015387. Our team can contact the owner's directly to answer any of your questions and secure a booking with Payment Protection. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
DO NOT use holiday lettings
DO NOT use this company to book your holiday. We booked an apartment in Spain for 6 weeks. When we arrived the apartment was filthy, there was mould in the fridge, the 2nd shower was not usable due to the amount of dirt and mould in the fixtures and fittings. The shower curtains were ridged with mould and extremely smelly. The bath plug hole was blocked with copious amounts of hair. The wifi didn’t work as the owner hadn’t paid the bill, the air conditioning also didn’t work and we had to liaise with an engineer ourselves. We got a refund from the owner without question minus the commission that Holiday Lettings took. As it was more than 24 hours since our holiday started when we contacted Holiday Lettings, they would not refund ANY of the commission even though I pointed out that we had not got the facilities at all that they had advertised. They promised to phone us on several occasions each time I contacted them, but they failed every time. They also said that they would find us somewhere else to stay which again they failed to do.
23 January 2024
Unprompted review
Reply from Holidaylettings
Hi Mr & Mrs Marsh, thanks for taking the time to leave a review. We are sorry to learn that the property booked for six consecutive weeks didn’t meet your expectations. We understand that once you reported the maintenance and cleanliness issues encountered at the property, the owner ended up fully refunding you for your stay, instead of taking care of the maintenance and cleanliness issues. One of the benefits of booking a Vacation Rental through Tripadvisor is our Payment Protection which is offered to travelers who book through our platform. Our Payment Protection is in place to protect travelers in case of misrepresentation with the property or denied access to the property. We consider a property to be misrepresented if there are material differences compared to what was advertised. Unfortunately, Payment Protection does not apply if you make a claim based on cleanliness and maintenance issues with amenities or services. Additionally, travelers have to call us on their scheduled arrival date, to be covered by our Payment Protection. About your booking, because we weren’t contacted on your scheduled arrival date, and because the property wasn’t misrepresented, your booking is not covered by Payment Protection. About our booking fee, this fee is non-refundable as it helps us run our secure platform, and provide you with 24-hour customer support. This fee is refundable when you are covered by the Payment Protection, you have denied access to the property, or the property is misrepresented. Many thanks! Oliver- Tripadvisor Rentals Support
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